Raj Medical Centre

Long-term patient with consistent reliable care

I have been a patient at this practice for many years and remain very pleased with the standard of service and care I receive. I have not experienced any issues during my time here.

Receptionists ask the right questions

I have been a patient at this practice for approximately 8 years and have consistently had a positive experience. The practice demonstrates excellent efficiency, particularly when dealing with paediatric cases. While the reception team does ask personal questions during appointments, this appears to be necessary to ensure patients are scheduled with the appropriate clinician and to avoid wasting time. I have consistently received callback communications as promised. The entire team deserves recognition for managing a demanding and challenging workload effectively. I would recommend this practice.

Switched practices and couldn't be happier

I'm surprised by all of the negative comments as I personally find this practice brilliant. I moved from another practice and couldn't be happier. Everyone that I've dealt with so far has been super efficient and really nice.

Couldn't get through on the phone

Unsatisfactory experience overall.

Impossible to book an appointment here

It proved extremely challenging to secure an appointment with a doctor. This difficulty persisted despite having attended several out of hours consultations.

Long waits and delayed prescription collection

This practice has been disappointing to visit. Obtaining an appointment took an extended period, and once there, the waiting time in the reception area was quite lengthy before being seen. After the consultation, I was asked to return the following day to collect my prescription, but it still wasn't prepared when I arrived, requiring another visit. Overall, this has been my poorest experience with a medical practice.

Helpful and compassionate across different health issues

My family and I have been registered with this practice for several years now. The staff have consistently been very helpful whenever we've needed assistance with various health concerns; whether relating to mental wellbeing or other matters, they have always remained calm and compassionate in their approach.

Reception staff were dismissive and unhelpful

The care I received was extremely disappointing, with front desk staff coming across as unwelcoming and unhelpful. I consistently struggle to secure face-to-face appointments and only receive telephone consultations. A skin condition affecting my face was not properly identified for an extended period, and my young child with additional needs also experienced similar issues with their care. Overall, the service fell well short of expectations and I would have reservations about recommending this practice.

Couldn't get an appointment when I needed one

It was very difficult to access an appointment with my preferred clinician. When I became unwell, I attempted multiple times to arrange a consultation but was only offered an appointment with another healthcare professional, with a waiting period of several weeks. Accessing timely appointments with a specific doctor at this practice proved challenging. During my illness, I was advised that attending hospital A&E might result in removal from the practice list. This experience was concerning, and I felt unable to receive the care I needed when I required it most. I have decided to escalate my concerns through formal channels.

Rushed appointments leave concerns unheard

Disappointing experience at this practice, with concerns that issues tend to be quickly dismissed without proper consideration. Obtaining an appointment at times of need has proven to be quite difficult.

Abrupt approach left me feeling dismissed

I was quite disappointed with my visit. I attended for routine screening tests and found the clinician's manner to be rather curt and unwelcoming. When I enquired about what my tests would cover, the response felt dismissive. My concerns about some physical symptoms were not addressed adequately, and the overall interaction left me feeling that the clinician lacked enthusiasm for their role. It was an unpleasant experience overall. I have given two stars rather than one due to a positive encounter with another member of staff on a previous visit.

Poor handling of patient information privacy

The practice demonstrated concerning handling of patient confidentiality. I was very disappointed with their approach to protecting sensitive information.

Helpful staff but phone booking system frustrating

Excellent clinical staff, though I found the telephone consultation process for booking appointments to be frustrating.

Phone queue left me waiting too long

The patient service experience was disappointing. I waited a considerable time on hold before the call was disconnected. The appointment assessment process seemed ineffective. This practice did not meet my expectations compared to other local options.

Hard to book appointments without early calls

It is difficult to secure appointment slots without calling ahead at an early hour. The practice does not appear to have much awareness of patients who have caring responsibilities.