Rangeways Road Surgery

Helpful staff made the appointment easy

Excellent practice with a supportive team and knowledgeable healthcare professionals.

Staff made me feel genuinely listened to

This is an excellent practice with outstanding staff who demonstrate professionalism and genuine care throughout their service.

Receptionist and clinical team made me feel heard

Excellent practice, from the reception team through to the clinical staff and nurses. I felt I had a wonderful experience at my appointment. Thank you to everyone at the surgery. Very happy!

Straightforward and efficient practice

Outstanding medical facility

Staff made me feel genuinely listened to

The doctors and staff members are a real credit to their profession!

Helpful reception staff went the extra mile

My personal experience has been excellent, I would rate it 10/10. The clinical staff demonstrate professionalism and maintain consistent follow-up with treatment plans to ensure my family and I receive proper care. The receptionist at the front desk manages the reception area exceptionally well and clearly handles significant responsibilities behind the scenes. They go above and beyond, offering useful guidance and taking time to verify that all instructions and details are accurate and clearly communicated. Courtesy seems increasingly rare nowadays, but this practice has genuinely outstanding staff members. I'm very grateful for the service provided.

Professional and straightforward appointment booking

Demonstrated a high level of professionalism throughout.

Helpful and friendly appointment experience

The healthcare professional was genuinely supportive and approachable, and I would certainly suggest this practice to others.

Quick phone answers and face to face appointments available

The practice offers both in-person appointments and telephone consultations. Phone calls are answered promptly without significant delays.

Efficient appointments when you need them

My personal experience has consistently been positive. Over the past couple of years, I have needed to attend several appointments due to ongoing health concerns, as well as for treatment of various infections. Whenever I have contacted the surgery, I have been handled with efficiency and have always been able to access the appropriate type of appointment, whether that has been conducted over the phone or in person. I am very grateful to all the clinical and support staff for their assistance.

Quick appointments when we needed them most

I speak as I find and throughout recent times this surgery has consistently been excellent at arranging appointments when needed for myself or my family member. Same day telephone and face to face consultations have been provided on multiple occasions over the past period, with the option offered to be seen again shortly afterwards if required. Thank you.

Telephone triage delays access to face-to-face appointments

The practice requires a telephone consultation before scheduling any face-to-face appointments, with the next available call being several weeks away. I find this approach restrictive and feel it does not align with current NHS guidance, which recommends that general practices should be offering patients direct access to face-to-face appointments without mandatory prior telephone or online screening.

Online prescriptions worked once then stopped responding

I have successfully ordered repeat medications through the online system in the past and received prompt confirmation that the request had been processed, with the medication being dispatched to the pharmacy within a couple of days. On two recent occasions, I attempted to use this same method but did not receive any acknowledgement. I felt compelled to contact the practice by telephone to inquire about the status of my requests. When I spoke with someone, I was informed that the prescriptions were ready at the associated pharmacy, though I sensed the conversation was concluded rather hastily.

Helpful support even when things got tough

A medical practice that demonstrates a commitment to delivering outstanding care, assistance and educational resources to those they serve. Throughout the challenges of recent difficult periods, they have consistently maintained their dedication to supporting their patients.

Felt genuinely listened to at last

I have nothing but praise for this practice.

Appointment cancelled due to area eligibility issue

I completed the registration form and scheduled an appointment, taking time off work to attend. However, I was informed upon arrival that I fell outside the practice's catchment area. This was extremely frustrating.

Same day appointments and unhurried consultations

I can always secure an appointment when needed on the same day, the clinical staff are wonderful and genuinely dedicate time to assisting you, I never experience any sense of being hurried during my visits. I have recently switched to this practice and would highly recommend them in comparison to my former healthcare provider.