Ravensbury Park Medical Centre

Awful clinic with terrible staff attitude

If I could award no rating at all, I absolutely would. Scheduling an appointment is an absolute ordeal. The clinic's quality has drastically declined since relocating from Wandle Road. The nursing staff displays a dismissive and irritable attitude, and the physicians are equally disappointing.

Terrible care at the clinic today

Medical staff display a complete lack of compassion and professionalism, treating patients with obvious disrespect and impatience!

Terrible staff behavior at the clinic

Terrible, discourteous, and hasty front desk staff. They embarrass patients publicly, engaging in personal conversations among themselves before addressing patient needs. I witnessed a patient being verbally mistreated right in front of me... absolutely appalling.

Friendly Dr. Keyamo Made My Checkup Easy

Every time, I schedule my visit either through the internet or by calling. Dr. Keyamo is incredibly welcoming and truly the most exceptional physician.

Misdiagnosed Baby's Serious Illness at Ravensbury Park

Terrible medical treatment, misdiagnosed repeatedly, completely unprofessional physicians. I'm currently hospitalized with my infant, who was wrongly told they had an "eye infection" but actually has bronchiolitis. Major kudos to Ravensbury Park medical centre for their incredible incompetence. I strongly advise everyone to steer clear of this place. I've absolutely terminated my association with this clinic and believe it should be permanently shut down.

Worst Doctor's Appointment Ever

Absolute worst general practitioner I've ever encountered. Completely unhelpful and unprofessional. Would never recommend this doctor to anyone.

Hung Up on After 40 Minutes of Waiting

Absolutely dreadful customer service where they simply disconnected my call after leaving me waiting. I underwent emergency surgery three weeks ago but cannot secure a doctor's appointment. My blood pressure medication has expired, yet the reception remains unresponsive to my repeated attempts to schedule a consultation. My surgical wound hasn't been examined by a GP who should have received hospital documentation for follow-up. The entire surgical experience has been completely useless and not worth pursuing. The underlying issue is that GPs now receive government funding directly, allowing them to allocate resources as they see fit. What happened to "payment by results" principles? I've spent a total of 40 minutes across two separate phone calls attempting to book an appointment. Each time, after prolonged waiting, the receptionist abruptly terminates the call. I initiated my first call at 8:20, and they demonstrate zero professional courtesy in addressing patient needs. Once again, I've been cut off after being placed on hold for an additional 20 minutes, with no receptionist available. The surgery claims to operate from 8am to 7pm - but who exactly are they serving? Seemingly, they're more focused on justifying their funding and maintaining administrative comfort rather than delivering actual patient care. THESE SO-CALLED "SPECIAL MEASURES" ARE CLEARLY INEFFECTIVE AND COMPLETELY POINTLESS

Quick lunch at friendly spot

Great service, quick wait time, pleasant atmosphere

Frustrating customer service and unanswered calls

Impossible to get anyone to answer my calls. Whenever I attempt to connect, the phone simply disconnects without explanation.

Quick and Easy Morning Checkup

Scheduling a visit is a breeze - morning calls consistently result in same-day appointments. The staff at the front desk are highly competent, and the physicians display genuine compassion.

Scary Phone Call About My Son's Health

I received a suspicious call at work from a doctor on a private, undisclosed number who wanted to verify my identity without properly identifying himself or his practice. Wary of the withheld number and lack of clear information, I questioned his credentials before sharing any personal details. He mentioned something about my son without providing context and abruptly ended the call. This cryptic interaction left me deeply anxious, fearing something might have happened to my son while I was at work. Upon calling my wife, I learned she had simply contacted the surgery inquiring about potential additional antibiotics for our son's previously perforated eardrum, which had apparently healed at the end of his initial prescription. These communication issues compound existing problems at the practice, including a check-in terminal that has been non-functional for over a year, outdated television displays advertising long-past elections, poorly spelled patient information screens, and the significant fact that the surgery has been placed into Special Measures by the CQC.

Frustrating wait times at this clinic

Scheduling is challenging, and the front desk staff appears unmotivated and disengaged.