Rectory Meadow Surgery
Great! (25 reviews)
Great! (25 reviews)
Patient feedback reveals a mixed experience across the practice. Positive feedback emphasises the welcoming reception experience, with many patients noting courteous and accommodating staff at the front desk. Appointment scheduling is frequently praised for ease and efficiency, with same-day availability mentioned in several reviews. Continuity of care emerges as a valued aspect, particularly for patients with long-standing relationships with physicians. Clinical care receives consistent praise for attentiveness, compassion, and thorough communication, with patients reporting that concerns are carefully heard and treatment options comprehensively explained. The practice environment is noted for cleanliness and professional organisation.
However, significant concerns emerge around telephone accessibility and the booking process. Multiple patients report difficulty reaching the practice by phone, with extended waiting times and calls going unanswered. Some describe the reception experience as obstructive when attempting to schedule appointments. A minority of patients report discourteous conduct from clinical staff and concerns about respect for patient preferences. Administrative issues are noted, including prescription errors, documentation problems, and instances where patient preferences regarding pharmacy selection were not respected.
The practice demonstrates strong capability in clinical care delivery and in-person reception experience, though accessibility by telephone and consistency in administrative processes present areas requiring attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience across the practice. Positive feedback emphasises the welcoming reception experience, with many patients noting courteous and accommodating staff at the front desk. Appointment scheduling is frequently praised for ease and efficiency, with same-day availability mentioned in several reviews. Continuity of care emerges as a valued aspect, particularly for patients with long-standing relationships with physicians. Clinical care receives consistent praise for attentiveness, compassion, and thorough communication, with patients reporting that concerns are carefully heard and treatment options comprehensively explained. The practice environment is noted for cleanliness and professional organisation.
However, significant concerns emerge around telephone accessibility and the booking process. Multiple patients report difficulty reaching the practice by phone, with extended waiting times and calls going unanswered. Some describe the reception experience as obstructive when attempting to schedule appointments. A minority of patients report discourteous conduct from clinical staff and concerns about respect for patient preferences. Administrative issues are noted, including prescription errors, documentation problems, and instances where patient preferences regarding pharmacy selection were not respected.
The practice demonstrates strong capability in clinical care delivery and in-person reception experience, though accessibility by telephone and consistency in administrative processes present areas requiring attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Anthony D.
5 years ago
Excellent!
Exceptional care from top-notch medical professionals
The medical facility impresses with its professionalism, impeccable cleanliness, and efficient organization. Dr. Watteeux stands out as an exceptional practitioner, delivering direct and highly competent care with remarkable precision.
London C.
5 years ago
Excellent!
Caring doctor who truly listens and helps
Dr. V Carter is an exceptional healthcare professional Always attentive, courteous, warm, and supportive Heartfelt appreciation from the Hotak Family xxx
Jan Y.
5 years ago
Bad!
Worst medical office with terrible customer service
The front desk staff display an appalling lack of professionalism and empathy They consistently ignore patient concerns and demonstrate zero compassion These receptionists are clearly unfit for their roles and should be removed from their positions Their customer service is abysmal and completely unacceptable I would absolutely rate them the lowest possible score if I could
Sarah E.
8 years ago
Excellent!
Best medical care ever experienced in amersham
Having moved through 25 different residences in my 30s (quite a journey!), I've encountered numerous medical practices. This one, however, stands out as truly exceptional. I've interacted with doctors, nurses, midwives, and health visitors, and each has been outstanding. The reception team is welcoming and refreshingly different from the typical bureaucratic gatekeepers. Securing same-day appointments is consistently possible, and consultations typically run on schedule. Dr. Ferguson deserves special recognition. Unlike previous experiences, he embodies the ideal of a genuine family physician and is simply remarkable. With two young children, experiencing such continuity of care has been incredibly refreshing. Never have I felt rushed or dismissed. My concerns are always carefully heard, diagnoses thoroughly explained, and I'm actively involved in treatment decisions. In fact, while we desperately need a larger home, one significant reason we're hesitating to relocate is the incredible quality of this medical practice in Amersham.
Kim K.
10 years ago
Excellent!
Awesome spot with friendly staff and tasty food
Excellent spot