Redlands Primary Care

Friendly staff in a clean, welcoming practice

The team demonstrated helpfulness and expertise. The facilities were clean and presented a welcoming atmosphere. The location was straightforward to locate.

Friendly staff and doctors who actually listen

The reception team were welcoming and supportive, the premises felt peaceful and contemporary, and the clinical staff I've encountered have demonstrated genuine attentiveness and commitment to following up on guidance and treatment plans. There have been occasional difficulties with coordination between the practice and pharmacy services, which could benefit from enhancement, though everyone involved has remained courteous and made sincere efforts to address any issues.

Felt listened to and properly helped

I have consistently experienced outstanding care at this practice in Crediton, and this was particularly evident during a recent visit with one of the nursing staff members. This healthcare professional demonstrates an exceptional approach, taking time to provide clear explanations in a competent and professional manner. Following the appointment, I felt genuinely heard and supported. I am very grateful for this level of service.

Finally got proper listening and diagnosis

Healthcare professionals who genuinely pay attention and demonstrate genuine concern. Following my transfer to this practice, my health concerns have been properly identified and I am now receiving appropriate care and management for these issues, which regrettably were not identified at my previous surgery. I am grateful for the improved service.

Staff took time to listen and explain

I appreciate the healthcare team members who spent time listening to my concerns about my symptoms and working through a diagnosis with me. I found it reassuring that I was given clear guidance on how to seek further support if my condition deteriorated. Thank you.

Long wait times, but helpful once seen

Like many general practice services at present, obtaining an appointment involves a considerable wait. This is not indicative of the practice itself, but rather reflects broader systemic challenges in current healthcare priorities. Once I was able to access the services, I found the experience to be very satisfactory, which is why I have given a five-star rating.

Felt heard and supported through my problem

Despite the financial constraints facing the NHS, this local practice provided me with the time and assistance I required while dealing with a persistent health concern. The team here is excellent!

Reception staff made booking difficult

The clinical staff members are fantastic and the nursing team are incredible - they deserve better than this poor showing. However, the practice is really let down by poor management and leadership. There have been questionable decisions made. The administrative experience has been difficult and the reception staff could be more helpful.

Questions answered and treatment felt professional

I am provided with supportive and competent care. My concerns are addressed appropriately.

Quick action when concerns arose

We have observed that when the medical team at this practice has suspected a potentially serious health matter, they have responded with commendable promptness and professionalism to ensure that all related health concerns are thoroughly examined and appropriately monitored.

Friendly staff who made me feel welcome

The team members are welcoming and compassionate, consistently greeting patients in a warm and friendly manner.

Helpful staff made the difference

Outstanding medical practice, consistently supportive and accommodating.

Quick appointment booking made easy

Excellent. Highly recommended.

Reception staff weren't willing to help

Not particularly helpful or responsive to my needs.

Responsive care that truly listened to me

The practice demonstrates excellent capability in identifying care priorities and responding appropriately to patient needs. I received outstanding treatment during a recent visit and am grateful to the entire team for their support.

Easy to get urgent appointments when needed

My husband and I have consistently been able to obtain urgent appointments whenever we have needed them, and the follow-up care provided has been of a high standard. I manage a chronic condition and the practice does an excellent job of arranging regular monitoring appointments. The repeat prescription process is also dependable and straightforward. The entire team at the practice is welcoming and professional, and we consider ourselves fortunate to receive care from such a well-run facility.

Always treated with genuine care and consideration

I have consistently received nothing but attentive and thoughtful treatment.

Quick replies through the NHS app messaging

I've recently registered with this health centre following my relocation to the area, and I've already had a health assessment and attended an appointment with a respiratory specialist nurse. Every member of staff I've interacted with has demonstrated professionalism and warmth. The digital messaging system available through the NHS app works brilliantly for getting in touch with the centre, and responses are consistently quick. I'm very satisfied with the care I've received. Thank you for providing such a high standard of service.

Responsive care for my ongoing health needs

I have found the surgery to be very prompt in addressing my recent respiratory health concerns. The reception team, specialist nurse, pharmacy staff, and clinician have all been excellent throughout my several recent appointments. Thank you.

Felt heard and taken seriously

Outstanding service