Redlands Primary Care

Reception staff kind despite lengthy phone queues

My overall experience with the care I have received has been very positive. While there can be delays in initially reaching the practice, which is understandably frustrating, the front desk team have consistently shown kindness and patience. The callback system has functioned effectively, with clinical staff responding promptly and addressing my concerns with appropriate sensitivity before any treatment decisions are made. Medications can be collected from a pharmacy of my choice. The pharmacy staff at the practice have also been supportive and informative. Given the considerable demands placed on healthcare services, I want to emphasise how compassionate and professional the team members have been in their approach to my care. I am managing a serious long-term condition and also receive support from specialist palliative care and community-based nursing services, all of whom have made genuine efforts to help me manage my symptoms while treating me with dignity and respect. Although the initial process of contacting the practice can sometimes feel challenging, particularly during busy periods, the option to request a callback rather than waiting on the line is genuinely valuable and convenient. I am grateful to all the staff involved in my care.

Prompt attention and professional care received

I consistently receive timely and courteous care during my visits.

Quick appointment with minimal waiting time

I attended a weekend appointment for a routine vaccination and observed that multiple clinical staff members were available, resulting in patients being attended to in quick succession. The service provided was notably well-organised and prompt.

Quick appointment booking and clear explanations

The booking process was straightforward and efficient. I was called in for my appointment at the scheduled time, and the healthcare professional took care to clarify everything that was happening during the visit.

Practice listened and took time with me

I have received outstanding service from this practice. Thank you.

Felt genuinely listened to during appointment

Attended the practice recently and was seen by a clinician. What a wonderful healthcare professional with a compassionate approach to patient care, meticulous in their assessment, and genuinely helpful throughout the appointment. I felt heard and valued, with plenty of time given to my concerns rather than being hurried along. This standard of care would be greatly beneficial to have consistently available at the practice.

Friendly reception made me feel welcome

Welcoming and attentive care, with a pleasant team providing support.

Just awful

I have tried many times to get help from this surgery for my physical and mental health. They are inept at best. Not to mention not being able to provide a named GP who can deal with my care to give continuity, despite it being a requirement that EVERY patient have a named GP. The surgery are a joke. From reception teams, admin requests, GPs and managers. Refusal to take things seriously or act fast has only worsened my health. Frankly this surgery needs a complete overhaul from the managers and partners down. Till those who care are the ones providing the care the place will remain the shambles it is.

Couldn't get an appointment when I needed one

The practice reminds me of an earlier time when it was possible to access a healthcare provider when needed and serious health concerns were addressed and managed without delay. My recommendation would be to consider seeking care elsewhere for the benefit of your own wellbeing.

Reception gave conflicting information about prescription collection

I experienced poor communication and felt the reception staff were unhelpful during my visit. A clinician advised me to obtain a numbing gel for my child ahead of a hospital blood test scheduled for the same morning. I was instructed to visit reception to request a paper prescription to take to the pharmacy. When I approached reception and explained what I had been told, the staff member was dismissive and curt, stating they did not handle this and that the prescription had already been sent to the pharmacy. I then visited the pharmacy and described what I needed and the reason for it. However, no prescription could be located on their system, and I was advised it may have been directed to an alternative pharmacy location instead. I travelled to the second pharmacy, only to find they also had no record of any prescription. I had arrived at the surgery at 10 am to allow sufficient time for collection and application, but instead found myself sent between multiple locations. This caused considerable frustration, particularly given the hospital appointment was scheduled for midday and the gel needed to be applied an hour beforehand. Upon arrival at the hospital, clinical staff informed me that the surgery should have provided identification stickers for the blood samples, and that the procedure could not proceed without them. They indicated this was standard practice that the surgery should be aware of. This suggested either inadequate staff training regarding correct procedures or inconsistent information provided to me. No apology was offered, and I did not feel the situation was treated with appropriate concern. I found the overall service to be unsatisfactory.

Supportive doctor helped me through tough time

Dr Sam Jones from Redlands primary care in Crediton delivered exceptional medical attention and unwavering support during a challenging and anxiety-inducing period of my health journey. Dr Jones offered comforting guidance and consistently reached out via phone and text, which proved instrumental in helping me maintain my composure while navigating my medical path forward. Jane Garbutt

Grateful for care during gallstone journey

I want to express my gratitude to the exceptional medical team at Redlands who have supported me throughout my recent health journey. My gallstones diagnosis might seem straightforward, but the gastric attacks are incredibly intense and painful. During one particularly severe episode, I even developed a urinary tract infection due to my reduced food and fluid intake. The staff's professional assistance with various medical tests and procedures has significantly reduced my anxiety during this challenging time. I'm currently awaiting my upcoming gallbladder removal surgery. BG.

Friendly help at the front desk

Knowledgeable employees who are ready to help and provide accurate information

Compassionate help during our medical crisis

During a critical medical situation affecting our adjacent enterprise, we deeply appreciated the compassionate response and presence of the team. What stood out even more was the genuine warmth and sincerity underlying their support. Our heartfelt gratitude goes out to #Team Redlands, with warmest regards to each member.

Compassionate care from Dr Harris

Dr. Harris demonstrated exceptional dedication, providing the most comprehensive and attentive medical care I have ever experienced. Their commitment to addressing my health concerns was truly remarkable, and I am incredibly grateful for their outstanding support and professionalism.

Quick and helpful midday appointment

On Thursday, July 3rd, I was dealing with an infection and inquired at the reception about seeing a healthcare professional. After returning home, an appointment was scheduled for noon. I arrived at the designated time and was seen by a wonderful nurse practitioner, Tracey (if I recall correctly), who effectively addressed my medical concern. Much appreciation for her help.

Gentle doctor who truly cares

Dr. Sam Jones is an incredibly compassionate healthcare provider who takes exceptional care of my mother. He truly represents the highest standard of medical professionals in terms of kindness and attentiveness.

Waited months, sample lost in frustration

I've been enduring a frustrating 3.5-month wait to address my persistent kidney discomfort and recurring urinary tract infections. The situation reached its breaking point on Monday, June 23rd, after experiencing yet another UTI. I submitted a urine sample that day, only to be informed the following Tuesday that it had mysteriously "disappeared." Seriously, Redlands... get your administrative processes in order! 😡😡 As a result of this unacceptable experience, I've made the decision to transfer my medical care to a different practice.

Quick and smooth morning blood test

Incredibly smooth and quick blood test experience today. Arrived 20 minutes early for my 11:40 slot, and they called me in right away. The entire process was completed swiftly, and I was out of the medical center by 11:25. Impressively, my test results were available by 5:45 PM. Much appreciation to the Redlands team.

Compassionate doctor helped me feel better

I recently consulted with Doctor Jones (Sam) following a prior telephone consultation prompted by some irregularities in my blood work. She is an exceptionally compassionate physician who truly listened to my concerns and provided thoughtful recommendations and support. After my visit to Redlands today, I left feeling significantly more optimistic and assured that my health matters are being professionally addressed. I want to express my heartfelt gratitude to Dr. Jones for her outstanding care and understanding.