Redlands Primary Care

Caring team made my medical visit better

I want to express my gratitude to the Redlands Team for their outstanding level of service. Dr. Jo Harris demonstrated exceptional thoroughness, attentively listened to my concerns, and went above and beyond to assist me. Becki, the nurse administrator, is arguably the most positive and delightful professional one could encounter. Ali, the nurse, is both incredibly approachable and competent. Ella, the paramedic, displayed remarkable expertise and maintained the highest standards of professionalism. Having dedicated over three decades to working within the NHS, I am acutely aware of the immense pressures the healthcare system faces, which can undoubtedly make consistently meeting patient expectations challenging. I would like to seize this moment to sincerely thank each of you for your dedication and tireless efforts - your work does not go unnoticed and is truly appreciated!

Worst customer service I've ever experienced

The sheer ineptitude demonstrated by numerous employees here is mind-blowing. Utterly appalling. If the rating system allowed it, I'd assign zero stars without hesitation. I'd estimate this establishment accounts for approximately 60% of the mental strain I've experienced recently.

Rude doctor dismissed my medical needs

I recently visited this medical practice after being directed by a Crediton pharmacy to seek an emergency repeat prescription. I'm currently struggling to register with a local GP due to my upcoming relocation in two months. A doctor named Sam Jones emerged while I was explaining my situation to the receptionist and immediately declared that temporary registration was my only option, with potential delays in obtaining my medical records and no immediate prescription. When I calmly explained my imminent travel and limited medication supply, Dr. Jones began publicly criticizing me, repeatedly emphasizing my poor planning and suggesting they were unwilling to assist. Despite presenting comprehensive documentation from my GP, neurologist, and neurosurgeon confirming my medication requirements, Dr. Jones dismissively questioned my frequent moves and the relevance of my medical letters. As someone suffering from cervical myelopathy and degenerative disc disease, I found this treatment utterly unacceptable. The interaction was so demeaning that I would not return to this practice even if offered significant compensation. The encounter not only left me without critical medication but also made me feel completely invalidated. Dr. Jones demonstrated zero compassion and appears fundamentally unsuited to patient care. Perhaps experiencing similar medical challenges might eventually help him understand the difficulties faced by patients like myself. I am completely shocked and devastated by this unexpected, humiliating experience. I left feeling utterly defeated, emotional, and embarrassed. STEER CLEAR OF THIS PRACTICE!! 😡

Quick and caring pediatric visit

I submitted a virtual consultation for my young daughter, and she received medical attention within 24 hours. The examination was comprehensive, and Dr. Sam's bedside manner was exceptional - to quote my child, he's the 'absolute best doctor' and deserving of a perfect rating 🌟

Frustrating online form that went nowhere

I filled out a digital form seeking straightforward test outcomes and provided my email contact. Subsequently, I received an automated message asking me to submit my email address to receive the test results, which left me utterly bewildered. In the end, I was compelled to physically visit the location and retrieve the results myself.

Friendly doctor with cool wall art

Despite a bit of a wait for my appointment, which wasn't pressing, I can only sing the doctor's praises for the exceptional care and guidance provided. The medical practice itself is consistently spotless and well-maintained, and the staff are courteous and friendly. As a nice touch, I particularly appreciate the rotating wall art that keeps the environment visually interesting.

Friendly staff got us same-day appointment

Absolutely the most exceptional surgical practice our family has ever experienced. Every single time I've reached out, they've scheduled me for an immediate appointment. The entire team is incredibly welcoming and warm. The level of medical care provided here is truly outstanding!

Quick and friendly morning checkup

I received exceptional care with remarkable promptness from Dr. Sam Jones and her outstanding staff. Their professionalism and quick response truly impressed me during my visit today.

Management poor; medical care good

Getting to see a doctor can be a difficult and protracted process but once there, the care is what one expects. Who the doctors are is a mystery as no names are displayed and they are behind key-padded doors. The organisation leaves a lot to be desired. Before the merger of two practices (2020?), we had an excellent one and a less satisfactory one. Following the merger, the organisation has followed the poorer practice and now it is less personal, can take a long time to get an appointment, you can be put on an open-ended waiting list, paperwork can take weeks to be dealt with. Getting in touch is well nigh impossible unless you turn up in person, when there is an inevitable queue. Phoning for an appointment can take literally hours; if sent a text you cannot respond; if 'triaged' (not a satisfactory process), you can be left waiting ages for a call. The apparent reliance on digital processes is bewildering and leaves one feeling sidelined. There are people (including friends in the medical profession) who are less than satisfied with this practice and given the choice, would go elsewhere. Over many years, I have been a patient at several practices and this is by far the worst managed. Friends in other parts of the country have a much better experience, so why can't more (including this one) be better than they are? Are they unable to learn from others' good practice? I regret I have little confidence that should I need them for something serious, they could be relied on.

Frustrating wait with no medical help

I'm struggling to secure a medical consultation despite being seriously unwell. When I sought a same-day appointment, the staff informed me a callback would be forthcoming. Upon receiving the call, the receptionist insisted I must first consult a pharmacist before seeing a physician. My specific health concerns are too complex to be adequately addressed by a pharmacist. Consequently, I'm left without an appointment, without triage, and without access to a doctor.

Worst delivery experience ever

Complete disaster, STEER CLEAR!

Endless wait for a simple doctors checkup

Scheduling an in-person consultation with my doctor has become nearly impossible, with wait times exceeding a month. The only option presented was a telephone consultation, and I've been placed on an indefinite waiting list for a face-to-face appointment. Upon discussing this issue with the complaints manager, I was informed that this approach is endorsed by the British Medical Association.

Friendly care when I needed help

Every visit to this medical practice has consistently met my expectations. The guidance provided has been insightful, and scheduling an appointment has been seamless, aligning with my requirements and their current availability. I consistently leave feeling supported and grateful, wanting to express my appreciation to the entire team.

Helen from pharmacy saved the day

Having perused other reviews, I want to emphasize that despite my infrequent visits to Redlands, my personal encounters have consistently been positive, much like my previous experiences with Chiddenbrook. On this particular occasion, I'd like to express gratitude to Helen from the pharmacy team for her exceptional service, though I've encountered similar high-quality care from other teams in the past. During the few instances I've required medical attention, appointments have been secured promptly and according to urgency. This might have involved initial phone or email consultations, a necessity driven by the need to strategically allocate appointments in recent years. The harsh reality is that we've been facing a prolonged national shortage of general practitioners that remains unaddressed, while simultaneously experiencing escalating demands on already stretched healthcare resources. There are inherent limitations to the number of patients a single GP can see daily; fewer doctors inevitably result in extended waiting times. This situation must be equally frustrating for Redlands' medical professionals and staff as it is for some patients who have shared their experiences here. Personally, I hold nothing but admiration for Redlands' entire team - doctors, nurses, and support staff alike. They consistently demonstrate praiseworthy levels of care and professionalism, and in my experience, exhibit a genuine commitment to providing the best possible care as expeditiously as they can.

Chelsea made my checkup a breeze

Chelsea, the Practice Nurse, consistently delivers top-notch care. She's absolutely fantastic - passionate, well-informed, and incredibly helpful during every interaction.

Nurse Sal's compassion made my morning better

During my visit today, Nurse Sal was truly exceptional, embodying the very best of healthcare professionals. She demonstrated remarkable compassion and warmth, showing genuine empathy throughout our interaction. Additionally, she arranged a follow-up consultation with a general practitioner next Tuesday to ensure comprehensive care. Despite the challenging environment within the National Health Service, the quality of treatment I received was outstanding. Patients should appreciate and respect this invaluable healthcare system. My sincere appreciation goes out to the staff.

Doctors rotating like a bad carousel

Since the merger and dissolution of the medical partnership, the introduction of Redland NHS facility has been abysmal. It's impossible to consult with the same physician on subsequent visits!! The employed doctors display zero compassion and empathy, essentially not caring at all. Patients are merely reduced to a number, and if you're over 60, you're essentially considered insignificant. From conversations with others, this appears to be the standard approach in NHS primary care centers. It's no surprise that NHS hospitals (which are genuinely outstanding) are frustrated with these healthcare centers.

Waited an hour for nothing

Scheduled a medical consultation, only to find it was a pointless disruption to my workday, with the physician failing to show up and the appointment ultimately being scrapped.

Friendly staff helped me through health concerns

I've consistently received excellent service, and whenever I've had questions about prescriptions, they've responded promptly. While securing appointments can be challenging given the high volume of patients all seeking immediate attention, I've always managed to get a slot when I genuinely require medical care. The entire medical team - from staff to doctors and nurses - has been consistently professional, warm, and compassionate during my visits. I find it difficult to imagine how they could provide better care. I'm truly grateful for their support throughout my healthcare journey.

Terrible wait times at this clinic

Making a reservation? Absolutely impossible!!