Redlands Primary Care
Average! (45 reviews)
Average! (45 reviews)
Patient feedback reflects a mixed experience with significant variation in service quality across different areas. Positive experiences centre on compassionate care, professional medical examination, and responsive communication, with several patients praising the thoroughness of consultations and the courtesy of reception and nursing staff. However, substantial concerns emerge around appointment access, with multiple patients reporting extended waiting periods ranging from weeks to months, difficulties securing direct bookings, and reliance on waiting lists with unclear timeframes. Communication challenges are evident, including unresponsive phone and email systems, and frustration with unavailable online consultation platforms.
Administrative and organisational issues feature prominently in negative feedback, particularly following recent practice mergers. Patients describe problems with continuity of care, lack of named GP allocation, disorganisation in handling prescriptions and test results, and difficulties reaching reception staff. Some patients report disrespectful treatment during consultations, while others highlight the contrast between prompt service when appointments are secured and the struggle to obtain them initially. A subset of reviews acknowledge systemic pressures affecting GP availability and patient volume, though this does not fully address concerns about booking processes and administrative efficiency.
When patients successfully access care, they frequently report satisfaction with clinical quality and staff professionalism. The inconsistency between booking experience and actual care delivery suggests that operational and administrative improvements could significantly enhance overall patient satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience with significant variation in service quality across different areas. Positive experiences centre on compassionate care, professional medical examination, and responsive communication, with several patients praising the thoroughness of consultations and the courtesy of reception and nursing staff. However, substantial concerns emerge around appointment access, with multiple patients reporting extended waiting periods ranging from weeks to months, difficulties securing direct bookings, and reliance on waiting lists with unclear timeframes. Communication challenges are evident, including unresponsive phone and email systems, and frustration with unavailable online consultation platforms.
Administrative and organisational issues feature prominently in negative feedback, particularly following recent practice mergers. Patients describe problems with continuity of care, lack of named GP allocation, disorganisation in handling prescriptions and test results, and difficulties reaching reception staff. Some patients report disrespectful treatment during consultations, while others highlight the contrast between prompt service when appointments are secured and the struggle to obtain them initially. A subset of reviews acknowledge systemic pressures affecting GP availability and patient volume, though this does not fully address concerns about booking processes and administrative efficiency.
When patients successfully access care, they frequently report satisfaction with clinical quality and staff professionalism. The inconsistency between booking experience and actual care delivery suggests that operational and administrative improvements could significantly enhance overall patient satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Kerry T.
3 years ago
Bad!
Terrible service and no help with meds
Ever since this medical practice underwent a merger, the quality has drastically declined. The front desk staff are discourteous, and the physicians seem disinterested, merely requesting photographic evidence instead of providing proper care. My mother has been waiting a week for her blood pressure medication, and the staff are uncooperative, blaming Tesco for the delay. The entire experience is absolutely infuriating and incredibly frustrating when attempting to communicate with them.
Andy C.
3 years ago
Excellent!
Pleasant visit with caring doctor miller
The staff I interacted with were incredibly supportive and kind. Dr. Miller is absolutely wonderful, possessing a warm and welcoming personality that immediately puts you at ease.
S J.
3 years ago
Bad!
Frustrating visit with unhelpful doctors
Medical facility lacks adequate physician staffing. Prescribed medications are unavailable at local pharmacies, and during rare consultations, doctors display a condescending and dismissive attitude toward patient concerns.
Rhona P.
3 years ago
Bad!
Frustrating communication with no return calls
Scheduling an appointment seems impossible, and communication is nonexistent—no phone callbacks or email replies. I'm seriously contemplating switching healthcare providers or resorting to walk-in clinics for my medical needs.
Anita S.
3 years ago
Excellent!
Caring doctor made our checkup smooth
My child and I were recently examined by a male physician, I think his name was Mark, and he was absolutely fantastic. We experienced the most relaxed and pleasant medical consultation ever. Once more, heartfelt thanks to the doctor - I cannot express how appreciative we are.