Redlands Primary Care

Sue saved my day with flexible scheduling

Sue, the practice manager, demonstrated exceptional flexibility by arranging a GP consultation that perfectly aligned with my demanding work commitments. Her outstanding customer service, evident through both our phone interaction and subsequent email confirmation, was truly remarkable and greatly appreciated.

Waited forever for a simple blood test

Number 12 in line, mid-morning on a weekday - just another standard wait. If it weren't for this essential blood test (which they've known about via mail for ages), I wouldn't even be here. The medical advice quality is so questionable that my previous doctor suggested hormone replacement therapy for a tendon issue - absolutely ridiculous! 🤣

Quick help with urgent prescription

Yesterday, I noticed I was nearly out of a crucial medication that I must take daily. Concerned about potential delays in getting a new prescription, I visited my medical practice, where the reception area was bustling with activity. The receptionist I encountered was incredibly kind and supportive. She consulted with the prescription team, who promptly marked my request as urgent and arranged for me to collect the medication from Boots by day's end, which I successfully did. Heartfelt appreciation goes to the reception staff and all involved in facilitating such an efficient and helpful process.

Chaya made our medical visit smooth today

Despite occasional shortcomings, today's experience at the clinic was outstanding, thanks to Chaya, a skilled practice nurse. The front desk staff also demonstrated remarkable professionalism, earning Redlands a perfect score today.

Quick action saved my life

My longstanding positive experience with this practice was further reinforced by the exceptional care I received at Redlands recently, prompting me to share my story. When I wasn't feeling well last week, I dropped in somewhat uncertainly and described my symptoms. Though I didn't consider my condition serious, the receptionist suggested I should consult a doctor. I was seen promptly within an hour and thoroughly examined by a physician who urgently referred me for hospital tests. When my symptoms worsened the following day, I followed the GP's recommendation and went to the hospital, where they discovered a critical health issue requiring immediate surgical intervention. The compassion and professionalism demonstrated by the receptionist, the GP, and the paramedic were truly remarkable. Like many medical practices, they are navigating challenges of high patient volume and limited staffing, yet consistently strive to provide the best possible patient care. I am deeply grateful to the entire team at Redlands for their dedication and support.

Merged practice struggles with appointment access

This practice has not met my expectations, particularly since the merger of the facilities. While my daughter has received excellent support from nursing and paramedic staff, the care provided by the medical practitioners has been disappointing. Accessing appointments presents a significant challenge, as the online booking system frequently reaches capacity and telephone lines are difficult to reach. Unfortunately, my confidence in this practice has diminished considerably.

Frustrating wait for a simple nurse appointment

I'm frustrated that I can't secure a nurse's appointment for a fortnight. I attempted to use the online consultation platform, which we're advised to use instead of calling, but it's consistently unavailable due to staffing problems or has reached maximum capacity. I thought this digital method would be more convenient than endlessly waiting on hold or for a return call, and I'm hesitant to book an appointment unless the doctor immediately deems it necessary. Now I comprehend why patients are resorting to emergency department visits - the situation is absurd. Whenever I've been to the clinic, it appears deserted; I've never witnessed it crowded, so I'm completely baffled by these ongoing service challenges.

Waiting list nightmare at merged surgery

The surgical service is absolutely deserving of zero stars. Total exercise in futility!!! As the various surgical practices have combined, everything has devolved into total chaos. I attempted to schedule an appointment and was informed they cannot provide a direct booking but can add me to a waiting list. When I inquired about potentially securing an appointment in September - which wasn't even an urgent request - they declared they cannot commit to any timeframe and have no idea when I might actually get seen!!! I am now stuck on an endless waiting list!!!!!! Prior to these mergers, when it was a charming local practice, we never encountered such ridiculous difficulties.

Waited forever for a simple appointment

Waiting 4 weeks to get a medical appointment is completely unacceptable

Endless waiting at this terrible surgery

Oh my goodness, this medical practice has turned into an absolute disaster! It's completely useless - my mother spent over an hour trying to reach a receptionist on Monday and then two hours on Friday, and she's still no closer to getting any help. They should bring back Chiddenbrook surgery, which was a wonderful, efficient place with prompt and helpful service!

Terrible service and no help with meds

Ever since this medical practice underwent a merger, the quality has drastically declined. The front desk staff are discourteous, and the physicians seem disinterested, merely requesting photographic evidence instead of providing proper care. My mother has been waiting a week for her blood pressure medication, and the staff are uncooperative, blaming Tesco for the delay. The entire experience is absolutely infuriating and incredibly frustrating when attempting to communicate with them.

Pleasant visit with caring doctor miller

The staff I interacted with were incredibly supportive and kind. Dr. Miller is absolutely wonderful, possessing a warm and welcoming personality that immediately puts you at ease.

Frustrating visit with unhelpful doctors

Medical facility lacks adequate physician staffing. Prescribed medications are unavailable at local pharmacies, and during rare consultations, doctors display a condescending and dismissive attitude toward patient concerns.

Frustrating communication with no return calls

Scheduling an appointment seems impossible, and communication is nonexistent—no phone callbacks or email replies. I'm seriously contemplating switching healthcare providers or resorting to walk-in clinics for my medical needs.

Caring doctor made our checkup smooth

My child and I were recently examined by a male physician, I think his name was Mark, and he was absolutely fantastic. We experienced the most relaxed and pleasant medical consultation ever. Once more, heartfelt thanks to the doctor - I cannot express how appreciative we are.