Regent Medical Centre

Phone receptionist was dismissive and unhelpful

I have had several interactions with a member of the reception team over the phone and found their manner to be quite abrupt. When I called seeking guidance, I felt they were dismissive and unhelpful in their approach. This morning I rang to follow up on a repeat prescription request, and they responded by pointing out that I had only submitted it that same morning. I clarified that I was aware of this and was simply checking on its status, as I was uncertain whether I would receive notification once it became available. Due to their tone during the conversation, I chose to end the call, and this has not been an isolated experience for me.

Quick results and attentive listening throughout

I'm very impressed with every aspect of my experience this week. The clinician I saw has listened, acted and responded amazingly quickly both in-person and online. The phlebotomist who took my blood samples was brilliant - it was the easiest blood extraction I've ever experienced with results sent to me the same day. The administrative team have obviously expedited the blood work, results posting and referrals with super-efficiency. Thank you all.

Helpful reception staff and minimal waiting times

Excellent medical professionals who ensure appointments run on schedule, and the reception team are always willing to help with any queries or requests you might have.

Thorough checkup and helpful health advice

I attended an appointment this morning with a member of the nursing staff. They were very professional and courteous throughout. The consultation included a comprehensive assessment and I received helpful guidance on maintaining my health. The reception team also provided excellent service.

Easy to book appointments in Gosforth

I have found this medical practice to be excellent, and being located conveniently near where I live has made accessing appointments and obtaining medical records straightforward. I am very appreciative of the service provided.

Felt genuinely listened to and well supported

The GP at this practice is a conscientious clinician who makes genuine efforts to provide assistance to patients.

Friendly approach made blood test visit pleasant

The nursing staff member I recently saw for blood tests was excellent. One of the kindest and most approachable professionals I have encountered. Their compassionate approach was exceptional. They are clearly a valued member of the practice team.

Felt listened to and well supported

The appointment went really well!

Reception staff were genuinely helpful and kind

Excellent care provided, much appreciated.

Consulting room wasn't kept clean enough

I was disappointed to find that a pet was permitted into the consultation area. This seems like a space that ought to be maintained to higher hygiene standards, particularly given that some patients, myself included, may have allergies to pet hair.

Same-day appointments made a real difference

I've been attending this practice for nearly five years and have consistently had excellent experiences. Appointments have never been difficult to obtain, and I've frequently been able to see someone or receive a consultation on the same day. The clinicians demonstrate thoroughness in their approach and ensure they carefully consider everything you mention, while the clinical support staff are pleasant, prompt and well-organised. I attended recently for a blood test and the phlebotomist was outstanding—the procedure was so smooth that I barely noticed it, which is particularly significant given my usual anxiety around blood tests. I would strongly encourage others to use this surgery. My overall health has improved substantially since becoming a patient here.

Helpful team answered calls when needed

Over the past couple of weeks, the clinical team has been wonderful with me. The doctors, nursing staff, and administrative team have all been amazing since my recent hospital discharge. They have shown great understanding and consistently gone the extra mile to support me. I would like to thank them all for being available when I've needed to get in touch. They all deserve recognition for their excellent care and support xx

Quick appointment and felt properly listened to

I was seen today and arrived early for my appointment, being called through promptly. It was my first time meeting with this clinician, and I found them to be excellent. They asked thorough questions about my medical history and demonstrated great skill in discussing both past and current health concerns. I felt completely reassured throughout the consultation and appreciated their approach.

Friendly reception made all the difference

Getting an appointment was straightforward and the reception staff were welcoming. The clinician I saw today was excellent. I have noticed a significant improvement compared to my previous visits, and I would say my experience today was considerably better than it has been in the past. I'm grateful for the care I received.

Felt relaxed and unhurried during appointments

I visited the practice today for the second time and saw two members of staff. Both clinicians are very approachable and create a calm atmosphere during consultations. I never feel pressured to hurry through explaining my concerns. Both have provided me with considerable support. They are a real asset to the practice.

Felt listened to during my appointment

My visit today was absolutely amazing and I was seen by a very interesting and understanding clinician.

Unfriendly receptionists made everything worse

I have attended three GP practices previously, and this one has been the most disappointing by comparison. A number of the reception staff members have displayed an unfriendly demeanor that I found quite striking. They appeared visibly annoyed from the outset of interactions. Both my partner and I were informed that our test results would arrive within several days, yet an extended period elapsed without any communication. We needed to follow up on multiple occasions before eventually receiving the results, which indicated that medical intervention was required. Subsequently, a healthcare professional indicated that further assistance could not be provided at the practice and suggested we pursue private healthcare options instead. The overall experience has been quite frustrating. We have commenced the transition to registering with a different GP practice.

Professional and patient consultation experience

The clinician demonstrated professionalism, friendliness and patience throughout the appointment, offering helpful support and delivering thorough diagnostic assessment. The care provided was of a high standard and much appreciated.

Felt listened to at my new practice

My initial appointment following my transfer to this practice went very well. I was extremely satisfied with the care I received. The clinician took time to hear my concerns and valued my input throughout the consultation. I appreciate this approach and feel much more assured about attending future appointments.

Helpful staff made the appointment smooth

Excellent medical professionals and very supportive team members