Regent Medical Centre
Average! (83 reviews)
Average! (83 reviews)
Feedback reflects a mixed experience across the practice, with notable contrasts between clinical and reception services. Clinical staff, including doctors and nursing teams, consistently receive praise for attentiveness, professionalism, and compassionate care, with many patients reporting thorough assessments and genuine engagement. However, reception experience presents significant challenges, with multiple reports of unhelpful and dismissive interactions that detract from overall satisfaction.
Appointment access and booking remain persistent concerns. Patients describe difficulty securing appointments, long waiting times to reach the practice by telephone, and congested phone lines particularly at opening times. Some report improvements following recent changes, with same-day availability and efficient booking processes noted in positive reviews. Conversely, others cite the requirement to call at 8am for same-day slots as problematic and inefficient. Prescription management has also been flagged as inconsistent, with delayed dispatch to pharmacies requiring follow-up contact.
While the practice demonstrates strong clinical capability and supportive care delivery, organisational inconsistency in appointment systems, communication, and reception courtesy appears to undermine patient confidence. Recent service improvements are evident in some feedback, though accessibility challenges and reception staff conduct remain areas requiring attention to enhance the overall patient experience.
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Seen on time
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Feedback reflects a mixed experience across the practice, with notable contrasts between clinical and reception services. Clinical staff, including doctors and nursing teams, consistently receive praise for attentiveness, professionalism, and compassionate care, with many patients reporting thorough assessments and genuine engagement. However, reception experience presents significant challenges, with multiple reports of unhelpful and dismissive interactions that detract from overall satisfaction.
Appointment access and booking remain persistent concerns. Patients describe difficulty securing appointments, long waiting times to reach the practice by telephone, and congested phone lines particularly at opening times. Some report improvements following recent changes, with same-day availability and efficient booking processes noted in positive reviews. Conversely, others cite the requirement to call at 8am for same-day slots as problematic and inefficient. Prescription management has also been flagged as inconsistent, with delayed dispatch to pharmacies requiring follow-up contact.
While the practice demonstrates strong clinical capability and supportive care delivery, organisational inconsistency in appointment systems, communication, and reception courtesy appears to undermine patient confidence. Recent service improvements are evident in some feedback, though accessibility challenges and reception staff conduct remain areas requiring attention to enhance the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Abdul-rahman A.
3 years ago
Bad!
Long waits but eventually seen
The waiting time to get an appointment with the doctor is quite lengthy.
Dominik P.
3 years ago
Bad!
Phone lines constantly busy and hard to reach
I would advise against choosing this practice as it is difficult to secure appointments and the telephone lines are frequently unavailable, making it challenging to make contact with them.
Konrad K.
4 years ago
Bad!
Forgotten referral left me waiting months
I have been waiting for an extended period without receiving the expected referral. The only guidance I received from the administrative team was to consider seeking care elsewhere. The reason provided for the delay was that the practice is currently busy.