Richmond Medical Centre

Nightmare doctors surgery with impossible appointment system

Utterly appalling medical practice with an impossible appointment system. Your only chance is to battle through their phone lines at the crack of dawn, and if by some miracle you secure a slot, you'll be greeted by a random physician you've never encountered before. To make matters worse, you're limited to discussing just a single health concern during this rare "lottery win" of an appointment. The front desk staff are equally unhelpful and unwelcoming. Completely and unequivocally STEER CLEAR of this place.

Terrible service from unprofessional and unqualified receptionists

Utterly repulsive front desk personnel who unlawfully attempt to provide medical assessments via telephone. These individuals lack the professional qualifications to offer such diagnostic advice. Moreover, their disrespectful demeanor significantly undermines the reputation of this medical practice. Complaint formally submitted to the Care Quality Commission!

Terrible wait times make medical centre unbearable

Sought medical assistance at this facility during our recent vacation, and the experience was incredibly frustrating. We waited in line for nearly an hour, slowly progressing from second to first in the queue. After another 45-minute wait with no sign of being seen, we ultimately decided to leave. The service was completely unacceptable. Fortunately, we found relief at Darwen Treatment Centre, whose exceptional care and efficiency truly impressed us, earning them a perfect 5-star rating.

Friendly service with punctual and professional staff

I was impressed by their courteous and efficient service. They arrived exactly when scheduled, and I completely disagree with the negative feedback from other reviewers. This isn't my first visit - I've actually been here twice now.

Worst gp experience ever with terrible service

My previous 1-star review has only been proven more accurate over time. Recently, I was barely late to an appointment I struggled to schedule due to incompetent receptionists, only to be told the doctor had already left, despite my slot not being for another half hour. The staff's attitude was hostile, attempting to blame me for tardiness when they clearly had no intention of seeing me. Today, I arrived 15 minutes early, yet was forced to wait over an hour to see a mental health practitioner who provided zero meaningful assistance. Instead, they attempted to shuffle me back to a service that treats patient details like a rotating carousel of ineffective counselors. This GP practice is completely useless. Appointments are nearly impossible to secure, frequently cancelled without notification, and if you dare seek help, they'll simply hang up on you. It feels more like a financial drain on the NHS than an actual medical facility. Any hope of receiving treatment is minimal, and should you dare complaint, staff - including doctors - will verbally attack you for highlighting their systemic failures. After two years, I've only managed two doctor consultations while my physical and mental health continuously deteriorate. Despite being on suicide watch, their sole recommendation was Mindsmatter - a service known for being unqualified to handle serious mental health issues. Their medication approach is equally incompetent: prescribing one potentially suitable medication, then immediately replacing it with something fundamentally ineffective. Furthermore, they've discontinued my previous GP's cardiac investigations, dismissing my heart concerns despite my father's fatal early-onset chronic heart disease. They've prescribed contraindicated medications, removed promised mental health treatments, and replaced my antidepressants with less effective alternatives. They've also prolonged my gastro issues by maintaining pain medications instead of investigating root causes. If this represents a legitimate NHS Trust GP office, the healthcare system is already beyond salvation.

Worst purchase ever waste of money

Absolutely worthless

Worst customer experience ever

Utterly unbelievable customer treatment!

Worst customer service ever avoid this place

Terrible customer service - I arrived precisely at my scheduled appointment time, only to be left waiting at the reception desk for a quarter of an hour while the discourteous receptionist Kate was occupied on a phone call. Once she finally approached the desk, she accused me of being late for my appointment. Upon clarifying that I had been present and waiting, she dismissively refused to engage and insisted I reschedule. The reception staff's conduct was completely unacceptable and unprofessional.

Awful customer service that wasted my time

Absolutely abysmal phone support. I reached out during a typically quiet period with a straightforward inquiry, yet I was left on hold for nearly three-quarters of an hour. When someone finally answered, they provided zero meaningful assistance. The level of customer care is completely unacceptable and does a massive disservice to their clients.

Worst medical service ever experienced in my life

The website is an absolute disaster beyond description. Their phone lines are perpetually unreachable. After multiple attempts, you'll find zero appointment slots available. I endured a grueling three-month waiting period to get registered with this medical practice, and the only reason I received any communication was because I proactively followed up myself.

Terrible phone service and unhelpful medical staff

Attempting to schedule an appointment later in the day? Forget about pressing option 1, as they consistently ignore incoming calls!!! You'll be left hanging for more than 40 minutes, even when you're the first caller in the queue!!! This is a recurring issue! The entire operation lacks professionalism, and the reception staff are clearly not qualified to provide medical guidance over the phone!!! Their standard response of "have you tried over-the-counter medicine" is ridiculous - are they medically certified to dispense advice?! Absolutely not! That's precisely why doctors and nurses undergo years of specialized training!!!

Incompetent doctors left me frustrated and disappointed

I visited a physician alongside my child, and their diagnostic skills were completely inadequate. I independently administered mebeverine and submitted parasite-related test samples, yet received zero feedback. The purpose of maintaining a family practitioner becomes questionable when I'm consistently compelled to rely on my own medical understanding to care for myself and my relatives. This situation is profoundly exasperating.

Frustrating and unhelpful medical experience with doctor

One pound is absolutely excessive. During the phone call, the physician inquires about my desired course of action, which is glaringly apparent: "I need you to assess my child and provide assistance." If I were aware of the medical issue and required treatment, why would I even call? Today, I endured a grueling one-hour wait to have my distressed, feverish two-year-old examined. Moreover, since when do doctors demand £40 for a simple illness confirmation note? This situation is utterly absurd.

Worst hospital communication ever completely useless

Attempt to contact the hospital and you'll quickly discover their complete unresponsiveness. The automated system endlessly repeats that no staff member is available, creating an utterly ridiculous communication barrier. Absolutely pathetic!!

Frustrating medical practice with impossible appointment system

I don't mean to criticize the front desk staff, as they aren't responsible for the policies. However, the current system is absurd: appointments can only be scheduled by phone, which is practically impossible. With no availability for the next day or week, full-time workers are effectively denied medical care, leaving emergency rooms as the only option. I want to remind the doctors managing this practice that healthcare isn't like a restaurant or hotel where you can simply turn people away and tell them to come back another day. How long will they continue to claim that these pandemic-era changes are for our benefit? It's time to stop this charade and restore a sensible approach to patient care!

Nightmare practice with zero patient care or respect

Would rate zero stars if possible.. absolutely dreadful medical practice, no wonder emergency departments are overcrowded.. We're forced to constantly verify our scheduled appointment times (for our kids) because they frequently differ from the initial communication. The booking management is completely incompetent! Moreover, when we arrive for vaccinations, we're told the vaccines have expired.. unless you call precisely at 8am, securing an appointment is virtually impossible. Utterly unacceptable service. Patients should seek care elsewhere.

Terrible service that should not exist

This is absolutely terrible - how can such a substandard service or product still exist? Truly the most disappointing experience I've encountered.

Frustrating healthcare experience with unhelpful medical practice

Pointless to visit or call this practice - the surgery is constantly deserted. Your best bet is contacting 111, who actually respond, provide guidance, and offer face-to-face appointments if necessary.

Frustrating healthcare system wastes patients time

Attempted to schedule a phone consultation after a recent medical examination. Wasted 1 hour and 50 minutes on the phone, only to be informed that all appointments are fully booked. Advised to retry next Tuesday at 8:00 AM. It appears they are oblivious to the ineffectiveness of their booking system. Patients are suffering, and the staff seems more focused on turning people away than addressing their healthcare requirements.

Frustrating communication and endless waiting for results

Called at 8 AM expecting a nurse to contact me about my results. Called back at 1 PM and was told the doctor would ring. Rang again at 5 PM, again assured Dr. Ford would call, but once more left disappointed. This is the third set of results over two months, and I've still received no information.