Richmond Medical Centre

Terrible service and zero availability

Utterly appalling - impossible to secure a booking, and on the rare occasion you manage to get through, everything is already fully booked

Terrible customer service that wastes your time

Utterly appalling customer service. The front desk staff member is hands-down the most incompetent individual I've encountered in recent memory. Despite the website claiming appointment pre-booking is possible, this is completely false. The receptionist insists appointments are only available same-day starting at 8am, with the phone line perpetually busy. Thankfully my situation isn't life-threatening (fingers crossed) - zero stars for this abysmal experience 😡

Terrible service and unprofessional medical staff

I was forced to give 1 star, though I'd prefer to give none, as the review system requires a star rating... I scheduled a blood test during my lunch break after considerable difficulty securing an appointment. I informed the receptionist I'd be slightly late due to coming from work, and she assured me she'd note this in the system. Upon arriving at 1:03 pm for my 1 pm appointment, the reception desk was unattended. After waiting 5 minutes and seeking assistance, I spotted someone in the back room on the phone. Another 5 minutes passed before a receptionist emerged, saying she'd notify the nurse of my arrival. Another patient waiting for a 1:25 pm appointment was also present. As time progressed past 1:25, the center remained nearly empty with treatment rooms unoccupied. Surprisingly, the nurse called in the gentleman with the later appointment. When I asked the receptionist about my wait time, given I needed to return to work by 1:30, Katie informed me that because I was 3 minutes late, I'd lost my slot and the 1:25 pm patient would be seen instead. This is completely unacceptable. It's already challenging to book an appointment, and now, after informing them of a slight delay, they reassign my time slot to another patient? The behavior is utterly ridiculous. I requested to speak with the practice manager, but the discourteous receptionist claimed they weren't on-site, dismissively offering a patient complaint form. She also mentioned they no longer book hospital blood tests, directing patients to the hospital instead. Ultimately, I had to leave without receiving my blood test, having wasted my entire lunch break.

Nightmare phone experience at local medical practice

I've been attempting to contact the medical practice for more than seven days. My efforts to consult with a physician have been repeatedly thwarted by dismissive receptionists. The triage nurse consistently fabricates stories about attempting to reach me with no success. While it would be an overstatement to claim everyone is abusing their authority, I can confidently assert that if your call is handled by Kishan or you're forced to interact with Tracy the triage nurse, you're better off ending the call immediately to avoid wasting your energy, as they are completely uninterested in listening.

Terrible customer service with zero communication

They never pick up the phone, and communication is absolutely terrible. Trying to reach customer support feels like shouting into a void. Absolutely frustrating experience with zero responsiveness.

Frustrating healthcare system fails desperate parent

Scheduling a consultation here is an absolute nightmare. For a fortnight, I've been attempting to book an appointment, and each time I call at 8 AM, I'm left waiting on hold. When I finally get through, I'm told to call back in the morning because all slots are already taken. This isn't even for myself, but for my son who has a history of health issues and is currently sick again. The whole situation is completely absurd!

Awful healthcare experience avoid this medical practice

Absolutely awful medical practice - steer clear! The staff, from physicians to front desk personnel, are incredibly discourteous. They constantly dismiss patients and gave me the runaround, essentially hanging up after claiming someone would return my call. During our interaction, they completely disregarded my concerns and even attempted to blame me for the issue.

Persistent patient battles terrible healthcare scheduling nightmare

I scheduled a cervical screening and endured four failed attempts to complete the test. Each visit came with a different excuse: computer system malfunctions preventing my examination, an incorrectly recorded appointment date and time, and most frustratingly, the final instance where the nurse simply left while I waited for an hour. After three months of persistent challenges, I eventually underwent the screening. The entire experience was appalling. Not a single apology was offered, which was particularly galling given the concurrent public health campaign encouraging women to get screened, despite making the process incredibly difficult for patients like myself.

Worst healthcare experience ever shocking service

Awarding a single star is already too kind. The service is utterly unacceptable and deserves serious scrutiny from NHS oversight bodies due to its catastrophic performance. Zero availability for appointments, staff with terrible attitudes, and waiting nearly three hours past the scheduled time is inexcusable. Anyone seeking quality medical care should steer clear of this disaster of a healthcare provider. Complete and total chaos.

Worst medical experience ever long wait times

Scheduled for a 5 pm consultation, but the doctor didn't see me until 6:15 pm. The clinic was absolutely dreadful. I strongly advise steering clear of this medical practice.

Great team, smooth onboarding experience

Recently signed up, and my initial impression is positive. The team seems friendly and welcoming, and I'm satisfied with what I've experienced so far.

Terrible service from unhelpful medical practice

I haven't utilized their services for half a decade, and the first time I genuinely need medical attention, they refuse to schedule an appointment. I'm not someone who constantly seeks medical help, but right now I'm truly unwell, and they're completely unhelpful. It's absolutely ridiculous, to be frank. There's absolutely no value in being registered with this practice, given their terrible receptionists who seem to have the most unwelcoming attitude. I'm eagerly anticipating the opportunity to transfer to a more competent medical facility.

Exceptional healthcare professional delivers outstanding patient care

The nurse practitioner is absolutely exceptional. Compassionate, competent, and incredibly caring. She's invaluable and I sincerely hope the practice's leadership recognizes her immense worth - she truly is a tremendous benefit to this healthcare team. She genuinely impacts patients' lives in a meaningful way. My heartfelt appreciation goes to Tracey Day.

Worst medical care ever experienced by humanity

Hey, I want to express that this is absolutely one of the worst medical practices I've ever encountered. They show zero concern for their patients' well-being or the challenges people are facing. Their communication is terrible - they never pick up the phone, and the staff's attitude is consistently disrespectful and unhelpful.

Worst medical experience ever avoid these quacks

Absolutely incompetent medical professionals I wouldn't rely on to care for a simple pet fish.

Frustrating service with zero customer support

Unable to schedule a booking after two weeks of trying

Decent document management for basic needs

It's a solid documentation resource.

Terrible service and impossible to get appointments

Unbelievably frustrating, the front desk staff completely dismiss your concerns, and securing a booking seems utterly hopeless. By some miracle, if you actually manage to reach someone, you'll find all available slots have already vanished.

Frustrating medical centre with impossible booking system

This healthcare facility consistently lacks same-day appointment slots and simultaneously prevents patients from scheduling consultations ahead of time!