Richmond Medical Centre

Frustrating service and impossible to book appointment

Scheduling a visit has become incredibly frustrating. Getting through on the phone is now practically hopeless, with no chance of actually reaching a real person. I've thrown in the towel after multiple failed attempts, and I suspect I'm not the only one experiencing these difficulties.

Terrible healthcare experience at this medical practice

An absolute disaster of a medical facility, completely impossible to schedule any kind of consultation. Their reception is so incompetent that they won't even pick up the telephone. Utterly useless and shameful service.

Quick and caring medical attention

Received exceptional care from start to finish. Managed to secure an immediate consultation right after my phone call. The physician was welcoming and conducted a comprehensive examination. Test results were processed and available to me by the next day.

Terrible customer service and zero medical support

Spent nearly three-quarters of an hour on hold, only to be curtly informed that no doctor would be available to return my call. The staff's demeanor was brusque and dismissive. Absolutely pointless interaction that accomplished nothing.

Terrible medical centre with zero patient care

This medical facility in Sheffield appears to be an absolute disaster in terms of organization and patient care. Getting through to them is incredibly challenging, and when you do manage to make contact, you're typically limited to a phone consultation. This remote approach forces physicians to make diagnoses without proper examination, resulting in repeated visits as initial treatments consistently miss the mark. The entire experience is deeply frustrating; one's expectations are already low, yet somehow each interaction manages to sink even further below those minimal standards.

Terrible service that endangers patient health

I'd give zero stars if possible! This medical practice is a complete disaster!! The front desk staff are nothing short of DISCOURTEOUS. You're still unable to secure an in-person consultation and instead get added to a callback queue??? Why is this happening? We're supposedly 'coexisting' with covid now!! Why can we resume everything normally except seeing a doctor?! When you eventually consult a physician, you're dismissed with 'it's viral' and must return repeatedly before they'll finally prescribe the medication that was clearly necessary from the start (unbelievable!!!!) and we're left wondering why children are dying?! Because we can't get our children into the clinic, and when we do, the issue isn't properly addressed!! Not to mention the near-impossible task of even getting through on the phone - it took me so long last week that I actually walked to the office, stood in reception while NO phone was ringing and the reception staff were chatting about their Christmas plans!!!!

Disappointing decline from once great establishment

What started as a promising establishment has rapidly declined in quality. I recommend exploring alternative options, as the current experience falls far short of its initial standards.

Frustrating healthcare chaos at richmond medical centre

Richmond medical centre is an absolute disaster. I've been struggling to secure an appointment for four days, and when I finally got through, they directed me to a walk-in centre. There, I was informed that I require a prostate exam and blood test, which I relayed back to my GP. Despite the health concerns, their phone lines remain consistently busy, yet I observed the receptionists casually chatting when I was attempting to contact them from the car park.

Great service with friendly and helpful staff

Wonderful interaction up to this point - received top-notch guidance and prompt referral, with staff members being cordial and incredibly supportive

Friendly receptionist makes scheduling a breeze

I reached out to reschedule my appointment, and the receptionist was incredibly friendly and welcoming. Her positive demeanor and helpful approach made the entire interaction a pleasant experience. Grateful for her assistance.

Terrible phone service at medical practice

I've recently joined this medical practice, and I've been attempting to contact them since 8:10 AM to schedule an appointment. It's now 9:06 AM, and I'm still unable to reach anyone. This prolonged wait is absolutely unacceptable, and I'm becoming increasingly frustrated with their service. I'm fortunate that this isn't an urgent medical situation - I shudder to think what would happen if it were an emergency.

Worst doctor ever totally unhelpful and dangerous

If you're experiencing difficulties, steer clear of doctor L. as he demonstrates a complete lack of empathy and disregard for patients' struggles. When I was at my lowest point, battling severe depression and contemplating suicide, I desperately sought antidepressants to help me survive, but he callously refused my request. Such unprofessional behavior makes him unfit to practice medicine; his indifference has the potential to inflict more harm than healing.

Exceptional service that truly goes above and beyond

The staff here consistently exceed my expectations, with an incredibly welcoming and accessible group of professionals who genuinely care about their customers.

Terrible service and endless covid-related communication failures

Absolutely terrible service. The reception team seems perpetually unavailable, with their answering machine constantly suggesting limited staffing that likely leads to repeated COVID infections. I spent an entire morning making over 100 futile phone calls, only to be ultimately instructed to either call back later or visit in person.

Heartless surgery fails vulnerable patient during pandemic

I have a family member registered at this medical practice. Throughout the Covid pandemic, my vulnerable, aged relative has been hesitant to leave their home for the past year and a half. Despite this, the surgery refused to accept a phone call for repeat prescription requests, instead demanding that my relative physically visit and deposit their prescription request in the practice's mailbox. Given that my elderly relative lacks internet access and does not drive, this requirement is extremely challenging. I attempted to discuss the matter with the practice manager, but she remained completely inflexible. THE PRACTICE'S RIGID, BLANKET POLICY IS SHOCKINGLY DISCRIMINATORY AND INAPPROPRIATE GIVEN THE CURRENT CIRCUMSTANCES.

Compassionate care saves the day for my son

I reached out to the medical practice on Monday afternoon, November 22nd, regarding my son who was experiencing difficulties with what ultimately was diagnosed as a chest infection. Although it took several tries to connect with the office due to their apparent high volume of calls, the receptionist I eventually spoke with was incredibly compassionate and understanding about my son's condition. Remarkably, within sixty minutes, a physician contacted my son and scheduled a prompt consultation, during which he was prescribed antibiotics. After reviewing some critical feedback from other patients, I felt compelled to share a positive perspective and express my gratitude for the outstanding care and support we experienced that day.

Frustrating healthcare access with endless busy signals

Seeking medical advice? Give NHS 111 a shot. Looking to connect with a receptionist? Good luck with that - they're just as elusive as the physicians themselves. I'm still struggling to even enter the waiting line. The phone lines are perpetually jammed...

Negligent hospital fails vulnerable patient with empty promises

The medical facility where my acquaintance is receiving treatment has been incredibly negligent. Despite her critically low body weight, she has only been contacted by a physician who claimed they would come see her, but this was nearly a month ago and no actual visit has occurred. Her condition seems to be of little concern to them.

Terrible service drives patient away from medical practice

I can't believe the unprofessional behavior of this medical practice. When I voiced a concern about their reception staff, I received a dismissive letter suggesting I seek healthcare elsewhere, despite being a long-standing patient for five years. Their response is absolutely ridiculous. It's no surprise they receive such terrible reviews for their abysmal customer service. I sincerely hope this surgery goes out of business due to their appalling treatment of patients 😡😡😡

Exceptional care at richmond medical centre rocks

Every encounter I've had with this medical practice has been exceptionally good, and the care I've experienced has been truly outstanding. I'm genuinely puzzled by the negative feedback that merely highlights the strain on our healthcare system and completely fail to capture the genuine quality of service delivered by Richmond Medical Centre and its dedicated team.