Richmond Medical Centre

Compassionate support for hardworking healthcare heroes

Those criticizing this service need to understand these are individuals working in challenging, high-pressure roles, and I challenge you to step into their shoes. Stop being pompous and condescending—we'd all be in serious trouble without their dedication. So what if you spend an extra 20 minutes waiting? You still received the service. And when they occasionally slip up, remember they're human—just like you. If you were in their position, you'd likely make far more errors than they do.

Frustrating healthcare service with endless callback delays

Attempting to schedule an appointment is a frustrating ordeal where you're perpetually redirected to a callback queue, regardless of the urgency or complexity of your medical concern. The process appears to squander valuable consultation slots that could genuinely help patients in need. Receptionists repeatedly emphasize their overwhelming workload and the constant staff shortages, with doctors frequently absent, which contributes to extensive waiting periods. The practice consistently runs behind schedule and insists patients must contact them before 9am for same-day appointments, yet achieving actual communication is virtually impossible. The entire healthcare system at this surgery requires a comprehensive overhaul and fundamental restructuring.

Dismissive doctors nearly cost me my life

DISMISSIVE AND INCOMPETENT MEDICAL PROFESSIONALS WHO COMPLETELY DISREGARD MY CONCERNS. I'VE BEEN EXPERIENCING INCREASINGLY SEVERE NEUROLOGICAL SYMPTOMS AFFECTING MY LEFT SIDE, AND THESE DOCTORS ARE BRUSHING IT OFF AS A SIMPLE MIGRAINE, REFUSING TO PROVIDE A REFERRAL TO A SPECIALIST WHO MIGHT ACTUALLY TAKE MY CONDITION SERIOUSLY.

Worst medical service ever terrible experience

If there was an option for zero stars, I'd choose it without hesitation. I reached out today hoping to schedule an appointment, expecting a standard GP consultation callback. Instead, I was met with an unhelpful response that they weren't accepting any more patients for the day and that I should have contacted them before 9am.

Frustrating healthcare with endless waiting and indifference

Scheduling an appointment here is a real challenge. Once you manage to secure one, be prepared for an endless wait in the crowded reception area. The front desk staff are incredibly unfriendly and unwelcoming. The physicians themselves appear competent, assuming you're fortunate enough to actually have a consultation with them.

Great local surgery with caring and attentive doctors

With three kids, two having a specific health issue, I've learned the key is calling early around 8:10am and being persistent - similar to most NHS practices. If you phone later in the day, requesting a doctor's callback works well. In my six-year experience with this practice, I've only encountered one instance where I couldn't secure an appointment. The staff are genuinely warm, the regular physicians are compassionate, and even the occasional visiting doctors have shown remarkable dedication and attentiveness to my family's needs. I would gladly recommend this surgery to almost anyone.

Terrible service with racist undertones from reception

One day, I attempted to schedule appointments for my mom and sister at their request. I aimed for an afternoon slot, which initially seemed confirmed. However, when I called, the reception was unresponsive until 8:30, initially redirecting me to 111. During the actual conversation, they claimed only morning appointments were available and suggested I use walk-in services for afternoon times. Adding insult to injury, my dad subsequently booked afternoon appointments himself, which made me appear as though I was fabricating the earlier information. These people are outright liars about their appointment scheduling! And they record calls, right? The treatment I received was absolutely unacceptable, and I can't help but wonder if my accent played a role in this discriminatory experience. The receptionist might have been motivated by racism. I have never been this enraged before. Mark my words, I will definitely pursue this matter further!

Terrible service with zero customer accommodation

Called to schedule a consultation, but the staff was unhelpful. They immediately claimed no availability for my desired date without even checking their schedule or making an effort to find an alternative slot for me.

Exceptional healthcare with compassionate and efficient support

The most exceptional medical practice I've ever encountered. The general practitioners demonstrate remarkable empathy towards my health challenges and consistently strive to provide exceptional care. Unlike some negative feedback I've seen, I've been impressively referred to specialists for incredibly uncommon conditions that I previously thought were untreatable. I've consistently received prompt assistance whenever needed. The reception staff are equally outstanding, handling my inquiries with such thoroughness that they frequently resolve issues without requiring a full appointment, which helps optimize time for both patients and doctors. Absolutely top-notch service across the board.

Terrible customer service and frustrating phone experience

Getting in touch with their customer service is an absolute nightmare. Despite the website claiming they open lines at 8:10, that's completely misleading. You're forced to repeatedly dial their number every few minutes for nearly 30 minutes, just hoping someone will finally pick up and answer.

Terrible service with dangerous patient care delays

This medical practice maintains a policy of preventing patient referrals to hospital specialists. It appears to be a deliberate financial strategy aimed at generating bonuses for the clinic. Numerous patients endure wait times exceeding three weeks for appointments. Steer clear of this healthcare provider under any circumstances.

Great doctors and staff make healthcare a joy

Every interaction here has been marked by courteous and considerate staff. The medical professionals are exceptionally welcoming and significantly more impressive compared to my previous healthcare provider in Rotherham.

Terrible service and endless waiting at clinic

Impossible to contact the front desk, and even when you manage to reach them, they're completely disorganized with no available slots. Plus, you end up waiting far beyond your scheduled time—absolutely unacceptable!

Decent but basic healthcare facility

A healthcare facility situated in a standard location, offering typical medical services and amenities.

Terrible customer service and unhelpful support

Impossible to get decent customer service here. Whenever I attempt to contact them, the staff are unhelpful and dismissive. I just tried calling, and they bizarrely redirected me to 111 instead of addressing my actual concerns.

Terrible customer service and endless waiting times

Getting in touch with someone here is nearly impossible. Even if you manage to get through, you'll likely end up waiting around 45 minutes past your scheduled appointment time. The whole experience is incredibly exasperating.

Great medical care with minor waiting room issues

The reception team creates a warm, inviting atmosphere. Medical professionals demonstrate genuine care and attentiveness, carefully listening to patients. Scheduling appointments is straightforward, and you won't spend excessive time in the waiting area, though the room itself could benefit from some modernization. Despite the decor, this remains a top-quality medical practice.

Terrible healthcare with unhelpful and slow service

Absolutely terrible medical practice in Sheffield. If your idea of quality healthcare is being greeted by discourteous employees and scheduling appointments weeks in advance, then this is the perfect place for you.

Exceptional service with a warm smile

The team consistently provides excellent support, and everyone is welcoming and kind.

Convenient parking spot for my needs

Convenient parking area with ample space and easy access.