Richmond Medical Centre
Poor! (63 reviews)
Poor! (63 reviews)
Patient feedback reveals a sharply divided experience, with medical professionals consistently praised for compassionate, skilled care, while access and reception services present significant challenges. Many patients report substantial difficulties reaching the practice by phone, with prolonged waiting times to connect and frequent unavailability of appointment slots. The booking experience is frequently described as frustrating, particularly around early morning appointment windows, with some patients unable to secure consultations despite repeated attempts.
In contrast, those who successfully access care often commend the doctors' attentiveness, warmth, and responsiveness to medical concerns. Reception staff performance is inconsistent—some patients highlight friendly and helpful interactions, whilst others describe discourteous or dismissive behaviour. Waiting times in the practice environment also vary considerably, with some experiencing minimal delays while others report extended periods. The practice appears to operate under capacity constraints that impact service delivery, though the quality of clinical care when delivered remains a notable strength across feedback.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a sharply divided experience, with medical professionals consistently praised for compassionate, skilled care, while access and reception services present significant challenges. Many patients report substantial difficulties reaching the practice by phone, with prolonged waiting times to connect and frequent unavailability of appointment slots. The booking experience is frequently described as frustrating, particularly around early morning appointment windows, with some patients unable to secure consultations despite repeated attempts.
In contrast, those who successfully access care often commend the doctors' attentiveness, warmth, and responsiveness to medical concerns. Reception staff performance is inconsistent—some patients highlight friendly and helpful interactions, whilst others describe discourteous or dismissive behaviour. Waiting times in the practice environment also vary considerably, with some experiencing minimal delays while others report extended periods. The practice appears to operate under capacity constraints that impact service delivery, though the quality of clinical care when delivered remains a notable strength across feedback.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Holly W.
9 years ago
Poor!
Endless waiting room nightmare at this medical office
Every single time I've been here, I've spent over an hour just sitting and waiting before being seen.
Georgia H.
10 years ago
Bad!
Terrible service and endless waiting times
Absolutely atrocious time management when it comes to scheduling. I was left cooling my heels for more than 60 minutes past my designated appointment slot, only to be informed that I needed to reschedule entirely. This recurring issue has become a frustratingly familiar pattern for me.
Kelly F.
10 years ago
Average!
Excellent doctors, but frustrating front desk staff
Medical professionals have consistently been excellent - compassionate, skilled, and approachable, with no instances of unsatisfactory interactions. Unfortunately, the same level of quality cannot be attributed to the front desk staff.