Ripon Spa Surgery

Reception staff made me feel genuinely welcomed

I feel very fortunate to have access to this practice. The front desk team are welcoming and supportive. The clinical services provided are of a high standard. The healthcare professionals consistently demonstrate genuine concern and attentiveness to patients' needs. I'm grateful to have such a reliable and quality practice to turn to 🙏

Friendly staff took time to listen

A truly welcoming and competent medical practice. The quality of care begins from the moment you arrive and continues through interactions with the clinical team. The staff demonstrate genuine empathy and attentiveness. Patients receive adequate time and thoughtful attention throughout their visits.

Felt genuinely listened to and respected here

An excellent medical practice where no concern is considered trivial. All staff members, regardless of their role, demonstrate genuine attentiveness and understanding. I feel heard and valued throughout my visits. I would wholeheartedly recommend this surgery to others.

Long-term patient appreciates caring approach

I have been a patient at Spa Surgery for many years and have consistently found the medical and nursing staff to be excellent. I feel fortunate to have such a capable practice located nearby. I would particularly like to highlight one member of the nursing team who has been outstanding in their care, always going the extra mile and providing a warm, approachable manner.

Easy to get appointments when needed

I have consistently received excellent care at this practice and have been able to obtain appointments whenever required.

Friendly staff made me feel heard

I cannot speak highly enough of this practice! The staff are welcoming, supportive and very considerate. The clinical team in particular are exceptionally wonderful!

Children felt at ease during blood tests

The nursing staff member was absolutely wonderful, my children were extremely anxious about having blood tests. They are now able to attend appointments without any worry or fear. Their calm, professional and kind approach was amazing. They are an absolute asset to the practice. Thank you so much

Friendly staff who get you seen quickly

The team here is welcoming and supportive! Appointments are readily available when required. The clinical staff are excellent at putting patients at ease.

Friendly staff who really listened and helped

Exceptional service throughout my time as a patient. The team has consistently provided care that exceeds expectations. Staff members have been welcoming and genuinely supportive whenever assistance has been required.

Quick appointments and thoughtful with children

Always so supportive and willing to help, with prompt appointments and efficient service. The team goes the extra mile with younger patients too, consistently sending them away with small rewards and gifts. Couldn't ask for a better medical practice for our family!

Staff made me feel welcome and heard

Outstanding medical practice that I would gladly recommend to others. The team demonstrates professionalism and expertise throughout. They maintain appropriate confidentiality when needed and create a warm, reassuring atmosphere that helps patients feel comfortable and supported.

Helpful team who really listen to patients

The medical team at this practice in Ripon provides excellent care, with staff members who consistently go the extra mile to deliver outstanding service.

Quick to arrange appointments when needed

Cannot find fault with the service, consistently demonstrates helpfulness and readily accommodates telephone consultations when required or schedules appointments promptly!

Quick online booking and same day appointment

Used the online appointment system in the morning and was able to see a clinician the same afternoon, which was a really good and professional experience 👏

Caring approach to my health concerns

Consistently demonstrated a supportive and attentive approach to addressing my health concerns.

Friendly receptionists made all the difference

Compassionate medical staff. The majority of reception team members I've encountered throughout my time as a patient have been wonderful!

Friendly staff who really listen to you

Excellent practice in the locality! The team demonstrated warmth and attentiveness throughout my visit.

Finally got the help I needed here

This is the finest medical practice I've attended throughout my time in various locations. Before relocating here, I had spent years struggling to access a particular treatment that I was confident would help me, and the team here managed to resolve this matter promptly. As a token of my appreciation, I make sure to send them a card and chocolates annually 😊

Felt genuinely listened to and cared for

I feel fortunate to have access to this service. The team demonstrates kindness, capability and genuine care, all delivered with a welcome touch of humour. I'm very appreciative.

Appointment system makes calling pointless

I find it quite frustrating that the appointment booking system requires submitting details about your concern via text rather than being able to discuss it directly with reception staff over the phone. The wait time for a callback can extend to a week, which I find disappointing. In my experience living in various parts of the country, I haven't encountered this approach at other surgeries before.