Ripon Spa Surgery
Great! (24 reviews)
Great! (24 reviews)
Clinical care at the practice is consistently praised, with patients highlighting thorough assessments, appropriate referrals, and responsive communication from medical and nursing staff. Many patients report positive experiences with appointment availability and efficient service delivery. However, reception experience presents a significant contrast, with multiple patients describing difficulties with telephone access, lengthy callback delays, and inconsistent courtesy from reception staff. Several patients noted that dismissive or unhelpful reception interactions, particularly during urgent or sensitive situations, created barriers to accessing care despite clinical staff providing attentive support once appointments were secured.
Telephone access remains a recurring concern, with patients reporting extended wait times and difficulty reaching the practice by phone. The appointment booking system, which requires submitting details via text rather than direct phone discussion, has also generated frustration. Some patients experienced gaps in continuity of care, with insufficient monitoring for chronic conditions. While many long-term patients express strong satisfaction with the overall service and appreciate the compassionate approach of clinical staff, the reception experience appears to undermine confidence for some, particularly those managing anxiety or complex health needs.
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Clinical care at the practice is consistently praised, with patients highlighting thorough assessments, appropriate referrals, and responsive communication from medical and nursing staff. Many patients report positive experiences with appointment availability and efficient service delivery. However, reception experience presents a significant contrast, with multiple patients describing difficulties with telephone access, lengthy callback delays, and inconsistent courtesy from reception staff. Several patients noted that dismissive or unhelpful reception interactions, particularly during urgent or sensitive situations, created barriers to accessing care despite clinical staff providing attentive support once appointments were secured.
Telephone access remains a recurring concern, with patients reporting extended wait times and difficulty reaching the practice by phone. The appointment booking system, which requires submitting details via text rather than direct phone discussion, has also generated frustration. Some patients experienced gaps in continuity of care, with insufficient monitoring for chronic conditions. While many long-term patients express strong satisfaction with the overall service and appreciate the compassionate approach of clinical staff, the reception experience appears to undermine confidence for some, particularly those managing anxiety or complex health needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Minni# M.
5 years ago
Bad!
Reception attitude spoils otherwise good practice
A good practice being let down by one receptionist whose manner and helpfulness fell short of expectations.
Catherine W.
5 years ago
Poor!
Reception staff could show more compassion during difficult times
The practice would benefit from having additional reception staff who demonstrate greater compassion and empathy. While many team members are pleasant, I found my recent interaction with one member of staff to be particularly unhelpful and lacking in understanding. When dealing with serious health matters, a more supportive approach would be appreciated. I was advised by my GP to arrange an in-person appointment due to my current health situation. Given my existing commitments, waiting for a callback would be impractical. With services operating normally, alternative arrangements could be made. After being a patient for many years, I feel let down by the standard of care and support I have received.
Middle F.
5 years ago
Excellent!
Staff were helpful and appointments readily available
The practice consistently has availability when appointments are needed. The team members are friendly and supportive throughout visits.
Holly L.
6 years ago
Excellent!
Felt welcomed and properly listened to here
We relocated to this area through military service. At my previous posting, I had experienced a serious motor vehicle accident. Following assessments at medical centres and hospitals in my former location, I was advised that my concerns were not warranted and was simply recommended over-the-counter pain relief. Upon arriving in this area, I registered with my current surgery immediately. From my first visit, I felt genuinely welcomed and well cared for. The clinical team has been excellent throughout my care. I was thoroughly assessed and subsequently referred for imaging investigations, specialist scans, physiotherapy, and targeted injections. I am now awaiting surgical procedures as a result of my accident. I can only express my gratitude for being listened to when previous healthcare providers had not engaged with my concerns. Without this surgery's support, I would likely still be experiencing significant discomfort without understanding the underlying issues. When people relocate, they typically miss their social connections, but in my case, I will genuinely miss the healthcare professionals and administrative staff here. Thank you sincerely.