Ripon Spa Surgery
Great! (42 reviews)
Great! (42 reviews)
Clinical staff at the practice are consistently praised for their professional expertise, thorough assessments, and compassionate approach to patient care. Patients report positive experiences with appointment availability and responsiveness to health concerns, with many noting that clinicians listen carefully and arrange appropriate referrals and treatments. The reception experience presents a more mixed picture, with some patients describing welcoming and considerate interactions, whilst others have reported instances of dismissive or unhelpful courtesy, particularly when dealing with urgent or sensitive matters. Telephone access remains a recurring concern, with patients noting difficulty reaching the practice and frustration with callback waiting times and the appointment booking system requiring text submission rather than direct phone discussion.
Where reception interactions have been positive, patients feel supported and valued. However, several accounts highlight gaps in empathy during vulnerable moments, such as when patients are anxious or unwell. The practice environment and clinical consultations, including online and telephone options, are frequently described as efficient and reassuring. Long-term patients consistently report confidence in the service and continuity of care, though some express concerns about care frequency for chronic conditions and the overall responsiveness to patient concerns.
Appointment
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Seen on time
This practice actively listens to patient experiences and is committed to improving services through feedback and engagement.
Shows how often this practice responds to patient reviews and feedback.
Clinical staff at the practice are consistently praised for their professional expertise, thorough assessments, and compassionate approach to patient care. Patients report positive experiences with appointment availability and responsiveness to health concerns, with many noting that clinicians listen carefully and arrange appropriate referrals and treatments. The reception experience presents a more mixed picture, with some patients describing welcoming and considerate interactions, whilst others have reported instances of dismissive or unhelpful courtesy, particularly when dealing with urgent or sensitive matters. Telephone access remains a recurring concern, with patients noting difficulty reaching the practice and frustration with callback waiting times and the appointment booking system requiring text submission rather than direct phone discussion.
Where reception interactions have been positive, patients feel supported and valued. However, several accounts highlight gaps in empathy during vulnerable moments, such as when patients are anxious or unwell. The practice environment and clinical consultations, including online and telephone options, are frequently described as efficient and reassuring. Long-term patients consistently report confidence in the service and continuity of care, though some express concerns about care frequency for chronic conditions and the overall responsiveness to patient concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Middle F.
5 years ago
Excellent!
Staff were helpful and appointments readily available
The practice consistently has availability when appointments are needed. The team members are friendly and supportive throughout visits.
Holly L.
6 years ago
Excellent!
Felt welcomed and properly listened to here
We relocated to this area through military service. At my previous posting, I had experienced a serious motor vehicle accident. Following assessments at medical centres and hospitals in my former location, I was advised that my concerns were not warranted and was simply recommended over-the-counter pain relief. Upon arriving in this area, I registered with my current surgery immediately. From my first visit, I felt genuinely welcomed and well cared for. The clinical team has been excellent throughout my care. I was thoroughly assessed and subsequently referred for imaging investigations, specialist scans, physiotherapy, and targeted injections. I am now awaiting surgical procedures as a result of my accident. I can only express my gratitude for being listened to when previous healthcare providers had not engaged with my concerns. Without this surgery's support, I would likely still be experiencing significant discomfort without understanding the underlying issues. When people relocate, they typically miss their social connections, but in my case, I will genuinely miss the healthcare professionals and administrative staff here. Thank you sincerely.