Risedale Surgery

Long wait times despite quiet reception area

I had a very frustrating experience when seeking medical advice. I consulted with a pharmacy professional on two occasions, and both times I was advised that I needed to see a doctor. When I contacted the practice to arrange an appointment, I was informed that the earliest available slot would be in two weeks. This is problematic for me as I have holiday plans coming up in just one week. I was suggested to contact an alternative service instead, which felt like I was being passed between services rather than receiving proper care. While I recognise that healthcare services are under considerable strain at present, I found it concerning that the waiting area appeared quiet yet I was unable to secure a timely appointment. I also feel that some practices could be doing more to manage their workload and support other services that are already stretched.

Long wait times and dismissive approach

The service I received was extremely disappointing. I was informed of a lengthy waiting period for an appointment at a time when I felt I needed urgent support. Additionally, I found the consultation frustrating, as my request for temporary medication was declined. I felt the clinician was dismissive of my concerns and difficult to communicate with. Overall, I was very dissatisfied with my experience at this practice.

Couldn't get through on the phone

I have found this to be the most unsatisfactory medical practice I have experienced.

Phone line kept dropping when calling

Absolutely terrible service. I attempted to call multiple times today and was unable to get through, as the line kept disconnecting with a message indicating they were too busy.

Switched surgeries and service got worse

I found the experience to be quite disappointing. The practice seems unable to dedicate adequate time to patients. I previously attended a different surgery where I received much better care, but since transferring to this current practice, I have encountered ongoing difficulties.

Desk staff attitude made things harder

The reception team's service has declined noticeably. I'm accustomed to a smaller practice where the staff were friendly and familiar with patients, so the change has been disappointing. It's made attending appointments when unwell more difficult than it needs to be.

Receptionist wouldn't budge on appointment times

The reception staff were unhelpful when I requested an appointment. After considerable effort, I was eventually offered a single slot that unfortunately fell on one of my working days. No alternative options were provided.

Rushed appointments and cancelled phone calls repeatedly

Poor service and a lack of compassion characterise my experience here. There are long gaps between appointments, and when you finally get seen you feel hurried through, unable to raise all your concerns, and you leave without clear answers about what's happening. Follow-up phone appointments are scheduled weeks away, only to be cancelled at the last minute without notification. When you ring to check on a scheduled call later in the day, you're informed you're still in the queue but the call never materialises. This pattern repeats itself. There are frequent errors with medication and dosages, and promised follow-ups don't happen. You end up making countless calls trying to resolve matters yourself. The stress and frustration this creates is considerable. I have several health concerns that would benefit from professional discussion, but witnessing these issues affect my family members has made me reluctant to engage with the practice myself. The prospect of navigating the same experience is something I'm struggling to face, so I'm managing my own health as best I can without seeking their support. I would rate them far more negatively if the system allowed it.

Long waits and no face-to-face appointments available

This practice appears to be among the less satisfactory options locally. Face-to-face consultations are not readily available, and telephone appointments typically involve lengthy waiting periods. Obtaining repeat prescriptions also takes considerably longer than desired. Overall, my experience with this practice was disappointing, particularly after being transferred here following a change in my previous arrangement. I have since moved to an alternative practice, which has been a positive change for me.

Phone appointments only, two week waits

It seems that face-to-face appointments are no longer available at this practice, regardless of how unwell a patient may be. The surgery appears to offer only telephone consultations, which currently have waiting times of at least two weeks, or alternatively directs patients to attend accident and emergency. This represents a disappointing level of service provision.

Fighting for appointments at reception desk

The service fell significantly short of expectations. The reception experience was disappointing, and obtaining an appointment proved to be a frustrating struggle. The overall approach felt dismissive and unhelpful.

Receptionist blocked appointment access without reason

Experienced significant difficulty reaching the practice after waiting over 2 hours, only to be informed that an appointment could not be arranged due to the receptionist's assessment of the situation. This lengthy process was frustrating, and it raises questions about how such barriers to accessing care might contribute to pressures elsewhere in the healthcare system.

Phone appointments only with lengthy waiting lists

This appears to be one of the poorest medical practices I have encountered. The appointment system is problematic, with phone consultations only and an extensive waiting period, which feels like a complete mess. The staffing arrangements seem inefficient, with resources allocated to tasks that appear unnecessary and wasteful.

Left after years of unsupported care

I have been attending this practice for a considerable period of time. During times when I required assistance, I felt that the level of support provided by most of the clinical staff fell short of my expectations. As a result, I made the decision to seek care elsewhere. I was disappointed with my overall experience at this practice.

Reception staff confused my details and refused appointment

The receptionist seemed unfamiliar with the process and provided information that didn't relate to my situation, while also deflecting responsibility. I was unable to secure an appointment for my unwell child for two weeks, despite being advised during a weekend consultation that they would contact me to arrange a Monday morning visit. This followed a previous occasion when I had been unable to get an appointment due to staffing issues. When I called to discuss my concerns about my child's health, the conversation became tense. I felt dismissed and that my child's needs were not being treated with appropriate priority or sensitivity. The interaction left me feeling frustrated and undervalued.

Quick access when I needed asthma help

I was able to see a clinician very quickly this morning when I needed help with a respiratory issue.

Reception staff blocking access to care

Frustrated with the process of contacting the surgery for medical concerns, only to encounter barriers at the reception desk. This led to needing to seek help from other healthcare professionals and specialists, who subsequently intervened to arrange an urgent appointment. These alternative providers expressed their own frustration with the situation and the difficulties encountered in accessing timely care.

Reception staff helpful but system failures frustrating

The practice has significant issues. I've awarded 1 star primarily because the reception team and medication management staff are pleasant; otherwise the rating would be lower. I've experienced ongoing difficulties arranging continuous medication for my elderly relative, as there appears to be inconsistency in how messages submitted through the patient portal are handled, despite being directed to use this system. Additionally, I found it challenging to get responses to telephone calls made to management.

Practice ignored follow-up letter about test results

Had a cardiac test completed which indicated a potential finding. I was advised I would receive follow-up contact but have not heard back. I subsequently sent a written request to discuss the results further, however I have not received a response. This lack of communication has left me feeling overlooked and without proper support regarding this matter. I remain uncertain about my current health status and feel the practice is not taking appropriate action. I also experienced temporary vision loss in one eye on two separate occasions last year. When I attended my GP appointment to discuss this, I felt the concern was not adequately addressed or investigated. I remain unsure about what may have caused these episodes. Overall, I feel the practice has not met the standard of care I would expect, particularly given that patients must place considerable trust in their healthcare providers for serious health matters. 👎

Poor communication between reception and medical staff

The service has been disappointing and has caused considerable stress on multiple occasions. There appears to be poor coordination between the reception area and clinical staff. Prescription processing takes an extended period, whereas other local pharmacies can fulfil requests within a few hours. Appointment scheduling involves lengthy waiting times, and there have been instances where appointments have been cancelled due to booking errors, with appointments being scheduled for days when clinics are not operating.