Riverhouse Medical Practice

Friendly reception made me feel welcome

Absolutely excellent!!!!!!

Reception team treats patients with dignity and respect

I have been attending this surgery for many years and have consistently found the services to be of a high standard. As someone working within the healthcare sector, I am aware of the challenges facing NHS services, yet my experiences here have remained positive throughout. The clinical staff demonstrate understanding and conduct thorough consultations on all health matters, providing a valuable contribution to the practice. The clinical team is wonderful overall. The reception staff, many of whom have worked at the practice for considerable time, deserve greater recognition for their role. As the first point of contact, they represent the surgery and consistently treat patients with courtesy and respect. Thank you for your helpfulness and friendly approach with all patients. The nursing staff bring considerable experience to their role and are approachable and welcoming. Overall, I feel patients may not fully appreciate the support they receive, and I wanted to offer this positive feedback as I believe this is one of the better surgeries in the local area. Thank you to all staff members.

Booking appointments is quick and straightforward

An excellent surgery. It's consistently straightforward and efficient to secure an appointment at your preferred time by contacting the surgery directly or through the user-friendly MyGP app. The reception team members are exceptionally courteous and approachable, creating a warm atmosphere. The clinical staff at this practice demonstrate outstanding professionalism and compassion. Particular recognition should be given to the practitioners here who are notably empathetic, attentive, and considerate in their approach to patient care. They provide prompt guidance on appropriate treatment options and readily arrange specialist referrals when needed. They are also readily accessible by telephone for advice or prescription renewals when an in-person visit isn't necessary, and will proactively contact you as required. The overall experience at this surgery conveys a genuine sense of being well cared for. The service received throughout has been exemplary. As noted, arranging appointments is remarkably convenient via either direct contact or the MyGP app. A highly satisfied patient experience. Much appreciated!

Easy to reach and book appointments online

It's easy to get through without lengthy waits on the phone. The team members are welcoming and approachable. The ability to arrange appointments through the website is also convenient. The one minor drawback is that the surgery's hours of operation could be more suitable.

Reception staff could be more polite

The reception staff demonstrated a lack of courtesy and politeness during my interactions. While I found some of the clinical staff to be competent and helpful, I was disappointed by the overall standard of service at the front desk.

Practice keeps closing when it should be open

The practice appears to be closed when it should be open. It seems they are frequently unavailable. This is the third occasion within the past month when I've needed medical attention and have had to visit my previous surgery instead.