Riversdale Surgery

Terrible medical practice with communication and care failures

This medical practice has been a complete disaster lately (spring/summer 2021). My entire family, myself included, has encountered various problems that seem to stem from either poor inter-departmental communication or simply incompetent personnel. The reception staff appear completely disorganized, with no clear understanding of each other's or the doctors' roles, leading to critical patient communications being lost, misplaced, or flatly denied. This systemic breakdown has repeatedly resulted in wasted time for both medical professionals and patients. I sincerely hope they can improve, but currently, I cannot recommend this practice. Furthermore, their COVID protocols have been utterly ridiculous, with elderly patients essentially abandoned and expected to navigate smartphone technology while being forced to wait outside in cold conditions without seating or any means of communication about delays. When I personally witnessed an elderly gentleman confused and stranded outside, I raised concerns, only to be completely disregarded. The level of irresponsibility is truly shocking and unacceptable.

Convenient telehealth option during pandemic times

Remote medical consultations offer a safe alternative for communicating with healthcare providers during the pandemic. Satisfied with the results.

Outstanding care from start to finish

The surgical experience here is top-notch. The entire team demonstrates remarkable professionalism and warmth, while the medical personnel exhibit genuine empathy and concern for patients.

Terrible service leaves patients frustrated and waiting

Appalling management leads to endless phone wait times of over 40 minutes when attempting to schedule an appointment, with staff consistently inventing baseless reasons to prevent booking via telephone. The system desperately requires a comprehensive overhaul, but management remains stubbornly deaf to customer feedback. To sidestep potential frustration, it's advisable to seek alternative services.

Compassionate pediatrician saves the day for worried mom

Dr. Posner provided exceptional care for my child. We were seen promptly following the initial phone consultation, with just a short wait time. The physician thoroughly examined my son and professionally determined the appropriate medication. The doctor was both highly competent and remarkably friendly throughout the entire visit.

Incompetent doctors with poor communication skills

Physicians at this medical practice are dishonest, particularly Dr. Maronge.

Exceptional healthcare experience in local medical practice

Throughout my six-year experience with this medical practice in Belper, the quality of service has consistently matched or exceeded my previous healthcare providers. Whenever medical attention was required, I have been met with timely and competent care. Their online services continue to develop and enhance. My appreciation goes out to the staff.

Frustratingly slow service with endless waiting time

Enduring a three-week delay just to secure a medical consultation is utterly frustrating. The prolonged waiting period feels excessive and inconsiderate, leaving patients like myself feeling undervalued and neglected. Such an extended timeframe for scheduling an appointment is unacceptable and potentially detrimental to one's health concerns.

Unprofessional doctor ruins otherwise excellent practice

I've had a positive experience with the medical staff at this practice, with the exception of Dr. Hewitt, who is the lead physician. His bedside manner is extremely unprofessional and dismissive. When we brought our 8-week-old infant in with concerns about a potential Umbilical Hernia, Dr. Hewitt barely glanced at our child and casually dismissed our worries. Fortunately, another doctor thoroughly examined our baby and confirmed that he indeed has a Hernia, which is now being monitored. Dr. Hewitt comes across as condescending and seems more interested in rushing through appointments than providing quality care. His approach is so poor that we've formally requested to never be assigned to him again, a request the practice has accommodated. I can confidently say I have never encountered a more unsatisfactory healthcare professional in my experience.

Terrible service that mocks customer's mental health

If I could give a lower rating, I absolutely would. Completely unhelpful and demonstrating zero empathy towards individuals struggling with specific psychological fears. Frankly, their approach is utterly ridiculous.

Fantastic medical care for temporary resident patient

Exceptional medical service that addressed my needs promptly and effectively. As a temporary resident, I was incredibly relieved to receive such high-quality care. The staff, from the welcoming receptionist to the skilled doctor, were outstanding and made the entire experience smooth and reassuring.

Exceptional service at a welcoming medical facility

Exceptionally welcoming front desk personnel, immaculate environment, and highly competent service throughout the entire experience.

Helpful service with frustrating wait times

Overall pleasant and welcoming. Currently, there's a fortnight wait for appointments deemed "non-urgent" with instructions to inquire the next day about potential openings. It's somewhat challenging to determine their definition of "urgent", though I'm careful not to exploit their scheduling process.

Fantastic care despite system's flaws at local clinic

The digital system leaves something to be desired, but the surgical experience is excellent - the reception team is outstanding and the physicians are incredibly personable. I've been a patient here for an extended period and am more than willing to recommend them, with sincere appreciation.

Convenient online healthcare management at my fingertips

I rely on online platforms to schedule and manage medical appointments, as well as to request recurring medication refills.

Solid product that meets basic expectations

Satisfactory