Riverside Medical Centre

Frustrating wait and misleading hours at surgery

I've been attempting to contact the surgery since 1:30 PM, and now it's 2:24 PM. The facility is shut down for staff training, contrary to Google's information, and won't reopen until 6:00 PM.

Frustrating healthcare experience with zero help

I rang at the designated 8am time, as calling outside this window means no appointment slots. Found myself 28th in the queue and endured a 25-minute wait, only to be informed once more that all appointments were fully booked. I inquired with the abrupt receptionist about emergency medical options. She suggested a single appointment at another clinic for tomorrow. When I detailed my situation, explaining how the persistent pain is disrupting my daily life and becoming intolerable, she then declared that the proposed appointment wasn't appropriate for my ongoing condition. Ultimately, I was left with no choice but to consider seeing a paramedic or heading to the emergency room. Riverside medical practice, this level of service is completely unacceptable!!

Unhelpful receptionist blocks urgent medical care needs

Attempted to secure an urgent medical consultation for an unregistered individual. The front desk staff responded dismissively, suggesting the request was unreasonable and insisting on registration. However, this stance is incorrect. According to guidelines, when anticipated treatment is under 14 days, all general practitioners should accommodate emergency appointments for non-registered patients.

Terrible service leaves child's health in limbo

Tried to schedule a medical consultation for my child today, and the clinic's response was completely unhelpful. When I explained my son's health concerns, they dismissed me, suggesting I wait until later to call back and advised me to rely on Google for medical advice. The lack of professional care and support is incredibly frustrating. Absolutely zero assistance provided.

Amazing doctors who always make time for patients

I've been a patient at this practice for two years since relocating, and I can confidently say they're the finest healthcare providers I've encountered. Scheduling appointments for myself and my child has always been seamless. While they might occasionally run about 20 minutes behind schedule, their recent expansion hasn't compromised their quality of care. I'm genuinely perplexed by any negative feedback, as my experience has been nothing short of excellent!

Warm service and genuine hospitality

Welcoming and helpful employees who consistently go out of their way to assist customers

Frustrating and impossible medical appointment booking nightmare

Getting an appointment here is a daily gamble requiring constant phone calls with minimal chance of success. This morning, I rang at 8:40 and was immediately informed that all slots were already taken, with barely any availability for the afternoon. Their scheduling system is completely dysfunctional. The reception staff seem exhausted and overwhelmed. When I challenged this frustrating process, the receptionist dismissively claimed all medical practices operate this way, which I know is absolutely false. Having just transferred here after moving, I'm well aware that my previous surgery allowed convenient online and advance booking. As a result of this terrible experience, I am actively seeking a new general practitioner who can provide a more modern and patient-friendly approach to scheduling.

Worst customer service ever tried my patience

Attempted to use the callback option and queue management system, but the promised features failed completely. Utterly ineffective service.

Endless wait times make healthcare feel impossible here

Scheduling a consultation requires an excruciatingly long wait, often extending beyond twelve months. Absolutely unbelievable.

Worst healthcare experience ever frustrating wait times

Absolutely dreadful. Scheduling a doctor's visit here is impossible. I've been unable to secure a single appointment despite being registered for more than twelve months.

Terrible service and rude staff at local surgery

Absolutely the most appalling medical practice in Britain!!!! The front desk staff are the primary problem - so incredibly pompous and dismissive, I cannot fathom their attitude towards patients. The physicians are equally arrogant and incompetent, and that's assuming you can even secure an appointment after navigating their labyrinthine telephone system and automated answering services. Trying to request a prescription is a nightmare - you're forced to log onto a computer and email them because they barely answer phones, frequently shutting down communication lines for mysterious reasons. When the phones are actually operational, prepare to be treated like garbage and constantly hear "NO NO NO NO!" Good heavens, I'm thrilled I've switched practices - avoid this place at all costs unless you're prepared to lose all hope in healthcare. It's absolutely infuriating!!!

Riverside medical staff make my morning smooth

Called early morning, shared my circumstances with the front desk staff who promptly scheduled me for a later appointment. Arrived at the designated time and was welcomed with a warm, pleasant greeting. I've consistently experienced smooth interactions with Riverside.

Unprofessional workplace encounter shocked me

The receptionist unexpectedly shouted an inappropriate comment directly at me, which I found extremely disrespectful and unprofessional.

Terrible healthcare with endless waiting times

Absolutely the most frustrating registration process I've encountered. Waiting a whole year just to get an appointment? Unbelievable.

Worst customer service experience ever

The front desk personnel display an appalling lack of professionalism. They demonstrate absolutely no compassion and appear completely incompetent when it comes to interacting with customers.

Worst medical experience ever wasting my entire day

I waited outside since early morning to secure an appointment, and when the doors finally opened, I was stunned to receive a 9am slot just an hour later. Despite sitting patiently until 9:20, I suddenly received a text claiming I had missed my appointment. When I approached the reception to understand what happened, I was met with a dismissive and rude attitude. The receptionist coldly informed me that I had missed my slot and the doctor would not see me today. This experience was absolutely unacceptable. I've now wasted an entire day and lost wages, only to be treated with complete disrespect. I'm definitely switching healthcare providers, as this clinic's service is utterly appalling and unprofessional.

Frustrating appointments and unhelpful booking system

The surgery is decent enough, but securing an appointment is incredibly challenging. Their booking system requires calling at 8:30 am, where you're typically 20+ in the queue, only to discover all slots are already taken! There's no option to pre-book, forcing you to call daily... I spent two weeks trying to get an appointment, which ultimately discouraged me from calling altogether. Most consultations are conducted via telephone, making face-to-face meetings quite difficult. The interior of the surgery is acceptable and has recently been expanded, though I'm uncertain whether this means an increase in medical staff. Parking is conveniently free in the front area, with good wheelchair accessibility and a pharmacy located right next to the surgery. The receptionists come across as somewhat brusque. Obtaining test results is a time-consuming process, and their recommended online platform is so complicated to register and log into that I eventually gave up trying. It's disheartening to see how the NHS has transformed; the days of a welcoming, patient-friendly doctor's surgery seem to have disappeared.

Incredible healthcare that truly exceeds expectations

I'm not one to typically write reviews, but my experience as a first-time patient at this medical practice has been absolutely exceptional. Scheduling appointments is always seamless, the staff consistently treats me with the utmost respect, and they consistently exceed my expectations in every interaction.

Terrible customer service that left me frustrated

I attempted to contact the office today regarding a letter, and the experience was incredibly frustrating. My initial call went nowhere - the phone simply rang endlessly until I gave up after 13 minutes. When I tried again, I finally reached a representative after nearly 8 minutes, but the interaction was abysmal. While I was mid-sentence and attempting to ask a crucial question, they abruptly cut me off with a dismissive "ok thanks" and terminated the call!!!! The behavior was shockingly unprofessional. It's unacceptable that patients are being forced to wait over 20 minutes just to connect, and then to be treated with such disrespect. Listening to customers and addressing their concerns is a fundamental part of customer service, which they clearly failed to do.

Terrible service leaves patient frustrated and helpless

Spent 20 minutes waiting on the phone just to schedule an appointment, only to be told no slots are available. They suggested getting an out-of-hours doctor to contact me, but that needs to happen before my local pharmacy shuts. I work until 10 PM daily, so how is that supposed to work? This is completely ridiculous. I've reluctantly given 1 star because the review system requires a rating, but this service is truly terrible.