Riverside Surgery

Solid product meets basic expectations

Satisfactory

Worst purchase ever terrible customer service

Absolutely disgraceful

Terrible service at reproductive health clinic

Absolutely zero stars warranted! The process of scheduling an appointment is a complete nightmare. I sought to modify my birth control method, but was inexplicably blocked from doing so. I've been desperately attempting to secure an appointment for days, and the response has been total silence.

Great service from jane and team

Jane Andrews truly stood out today. Her warmth, assistance, and professionalism were exceptional. Both staff members created a welcoming and relaxing atmosphere. We are grateful for their service.

Terrible doctors with dangerous medical mistakes

Reaching out to this medical practice is an exercise in futility. Their performance has been consistently disappointing whenever assistance was required. One can't help but question the legitimacy of their medical qualifications. Exercise extreme caution, as they mistakenly prescribed medication that reignited a previous health problem. While the front desk staff are commendable, the physicians are alarmingly incompetent. You'll definitely need a hefty dose of luck if you decide to seek treatment here!

Terrible service fueled by misguided political views

Scheduling difficulties have escalated due to demographic shifts, and those who support open borders can now witness the consequences! Congratulations! The service is completely ineffective, with prescription delays being a constant issue! The staff demonstrates total professional incompetence - STEER CLEAR OF THIS ABSOLUTE DISASTER OF A MEDICAL FACILITY!

Terrible healthcare nightmare avoid at all costs

The absolute worst, completely useless excuse for a medical facility. Steer clear of this so-called surgery at all costs. It's an utter disgrace, and you'd be incredibly fortunate - and I mean incredibly fortunate - if you even manage to see a competent doctor here. Total garbage.

Frustrating telephone consultation with poor communication

Arranging a phone consultation proves frustrating, particularly for those with jobs. They attempt contact at the most inconvenient moment and then dispatch a message telling you to ring the medical office. When I contacted them, they claimed multiple unsuccessful call attempts, insisting I reschedule - a claim I know is false, and I have evidence they only tried reaching me once.

Terrible service and impossible to book appointments

Completely worthless. Whenever you require their services, they have zero availability, a fact you only discover after wasting at least half an hour trapped in their phone queue. Steer clear of this medical practice.

Frustrating app fails to deliver basic service

Utilized the initial app to obtain a medical certificate for financial purposes, but a week later, upon contacting them, I was informed they had no record. What's the purpose of such an application? With my financial appointment today, I'm still without the required sick note, rendering the entire process completely futile. Utterly worthless, much appreciated.

Worst customer service ever with endless registration

The registration process dragged on for over two months, demonstrating an unacceptably low standard of customer service.

Terrible healthcare service causing patient unnecessary suffering

Where do I begin? If I could award less than a star, I absolutely would. My partner has been suffering intensely for a fortnight. She underwent a blood test two weeks back but remains without any results... She's been shuffled between various physicians, each providing conflicting advice. One of their own doctors has informed her that she was incorrectly prescribed medication. A recent telephone consultation was entirely futile - her concerns went unaddressed and the staff showed zero compassion or willingness to provide comfort. She was assured another doctor would contact her this morning (Monday 6th March), yet no communication has been attempted whatsoever to update her. This situation is completely unacceptable! The customer service and communication from every staff member is deplorable. I am committed to pursuing this complaint and ensuring a thorough investigation occurs. I ABSOLUTELY WILL NOT recommend this GP practice to anyone!!

Terrible healthcare service with rude and unhelpful staff

This establishment has hit rock bottom. Their phone system prioritizes muzzling frustrated patients over addressing staff issues. I've been stuck as "first in line" for two decades' worth of minutes. Previously, I arranged a return call only to have the line abruptly disconnected, even after courteously requesting a brief moment to find a private speaking space - which would take mere seconds. Our healthcare infrastructure is completely decimated. This breakdown is glaringly evident in the unmotivated, lethargic personnel. A handful might be decent, but the majority seem intent on hurrying through calls with a condescending attitude.

Frustrating healthcare experience with poor customer service

Scheduling an appointment here is incredibly frustrating. Their digital platform is completely unreliable, and when I attempt to call for assistance, the staff repeatedly suggest using the same broken online system that I've already explained isn't functioning. It seems like they have little genuine concern for patient needs or providing timely support.

Frustrating registration process with no communication

Signed up back in October 2022 and was given a reference number. Now it's February 2023, and I'm still waiting without any progress on finding a GP or hearing back about my application. Seems like my submission might have been overlooked or simply discarded.

Terrible doctor who made me feel hopeless

This doctor is absolutely the most terrible medical professional I've ever encountered.

Terrible customer service with zero personal assistance

The staff consistently demonstrate a lack of assistance, whether you're communicating via phone or face-to-face, and their standard response is simply to direct you towards booking an appointment online.

Unprofessional and negligent healthcare service fails patients

Unbelievable how unprofessional these medical professionals are! They scheduled a phone consultation for my sister's mental health and then sent a deceptive text claiming they attempted to call three times, yet no actual call or missed call record exists - essentially fabricating the truth! Additionally, when I inquired about an appointment for my toddler, I was curtly dismissed with no availability for over a week, which is incredibly concerning given the current strep A outbreak. The staff didn't even bother to ask about the nature of my child's medical need, showing a complete lack of care and empathy.

Terrible service and unprofessional medical practice

Truly the most unprofessional service imaginable. I sought a medical document and they dragged their feet for more than two weeks just to quote a price. Then they made me wait an additional three to four weeks, only to ultimately inform me that they cannot complete the task.

Compassionate care from an amazing medical team

I've been receiving care from the medical practice's staff for more than five years, and they consistently demonstrate exceptional professionalism, courtesy, and willingness to assist. Even during hectic periods, my inquiries are diligently addressed, and concerns involving children are handled with utmost attention and respect. I extend my sincere gratitude to all team members for their outstanding support.