Riverside Surgery

Great medical care with quick appointments

I can't understand the numerous complaints about scheduling difficulties at this medical practice, as I've consistently found booking appointments to be straightforward. The reception staff have invariably been courteous, and the physicians are welcoming. The waiting room is well-maintained, offering entertainment options like children's toys and reading materials for adults. I confidently endorse this healthcare facility.

Great doctors who truly care about patients

I've been a patient at this medical practice since 2012, and despite my multiple health challenges, I can confidently endorse their physicians. Each consultation I've experienced has consistently been conducted with utmost professionalism and warmth. The staff are perpetually accommodating and courteous. They represent exceptional healthcare professionals who genuinely prioritize patient comfort. For anyone seeking a reliable medical team, I cannot recommend Riverside more strongly - my entire family receives outstanding care here, and we've all been thoroughly satisfied with their services.

Terrible service puts patients health at serious risk

Utterly revolting how this medical practice is completely unreachable, with calls going unanswered endlessly. As a pregnant woman experiencing persistent health issues, my sole desire is to consult my general practitioner, yet I'm unable to even schedule an appointment. This situation is completely unacceptable and requires immediate intervention.

Terrible service and misleading registration process

I've been a member of this place for around 12 months with my daughter. Today, I attempted to enroll my son, and after enduring a 45-minute wait, I was informed that we're outside their service area! Being denied registration is completely ridiculous. Steer clear of this place at all costs.

Dangerous medical care that puts patients at risk

This medical practice is appalling... They've repeatedly issued incorrect prescriptions for my son and myself. I unknowingly took the wrong medication for almost a year, which explained my poor health. A scan referral was delayed by six months because the letter was misplaced in their office. The practice manager is perpetually unavailable. The staff demonstrate zero compassion or concern for patients, and any attempts to raise complaints are futile. The Care Quality Commission absolutely needs to investigate this surgery! I'm currently searching for alternative healthcare providers as I feel completely abandoned by this practice. My son's critical medical review yesterday lasted barely three minutes. While I acknowledge the NHS's financial constraints and understand the systemic pressures, basic human empathy and professional dedication cost nothing. Healthcare professionals are supposed to be protecting lives, not making patients feel utterly worthless!!!

Terrible customer service that never picks up

Getting through to a live person here is practically impossible - you've got better odds of hitting the jackpot than actually reaching customer support.

Terrible phone service ruins customer experience forever

An absolute ordeal trying to reach the front desk by phone! After enduring endless ringing for 10 minutes, they simply disconnect the call!? Incredibly exasperating.. this ongoing issue definitely requires immediate attention, as it has been a persistent problem for years now!

Incompetent staff putting patients health at risk

I'll hold every single receptionist at this medical practice accountable if any harm comes to my daughter. She attempted to register with a GP today, March 27th, 2019, due to her heart condition, and they were nothing short of disrespectful. They seemed more preoccupied with discussing reality TV shows than assisting her. Registering a patient surely shouldn't require 20 minutes of waiting around. This entire situation is completely unacceptable and shameful 😡

Terrible service at this hopeless medical practice

Absolutely dreadful medical practice. Securing an appointment is impossible, the staff display an appalling level of arrogance, demonstrate zero customer care, and create a thoroughly unwelcoming atmosphere. I would never suggest this surgery to anyone under any circumstances.

Terrible service and impossible to get appointments

Getting an appointment at this place is impossible, regardless of how critical your medical needs are. I'm consistently frustrated with Erith good health services and absolutely cannot suggest them to anyone. My only option is to visit hospitals since securing a timely appointment here is completely hopeless!!!

Terrible healthcare service that leaves patients frustrated

Absolutely terrible general practice. Attempting to call when they first open results in a constantly engaged phone line, and by 8:10 AM, they claim no available appointments for the day with no option to schedule in advance. This frustrating scenario has been ongoing for at least a month now.

Terrible medical service for families with kids

Absolutely zero consideration for families with young kids. Perpetually booked up with no available slots. A completely ineffective medical practice that fails to provide timely healthcare.