Riverside Surgery

Compassionate care for my sick little girl

When my daughter fell ill this past Monday, I reached out to the medical practice. The receptionist was incredibly supportive and understanding, guiding me through checking my daughter's temperature and promptly scheduling a doctor's appointment. We arrived at the surgery, waited just a brief 5 minutes, and saw a compassionate physician who was excellent with my child. The doctor prescribed antibiotics, and we were back home within half an hour. I couldn't have hoped for more efficient or caring treatment. I'm truly thankful for how quickly and smoothly the entire process went, and I'm relieved that my daughter is now on the path to recovery and feeling much improved.

Terrible healthcare service leaves patient frustrated and ignored

Completely unacceptable that they scheduled an asthma check-up and then couldn't be bothered to contact me. Utterly ineffective and disappointing service.

Doctors who genuinely care about patient well-being

Whenever I've required medical assistance, I've consistently found the physicians to be dependable and supportive.

Terrible medical service at this clinic

System's completely useless, and you can never communicate with your personal physician. The receptionists are incredibly discourteous, and the on-duty doctors seem incompetent. To be fair, the veteran doctors who've been around for years are actually competent, but accessing them is practically impossible.

Great service from a caring medical team

I've been a patient at Riverside Surgery for half a decade, and I couldn't be more satisfied. Their staff consistently demonstrates warmth and professionalism. Even during the challenging pandemic period, I've been able to secure same-day, in-person consultations with my physician whenever I've needed to, which has been incredibly reassuring.

Terrible customer service ruins entire experience

The service here is completely unsatisfactory and falls far short of my expectations.

Reliable support during challenging pandemic times

Excellent customer support. Navigated the challenges of the Covid crisis effectively. Staff consistently maintained a welcoming and supportive attitude.

Frustrating healthcare experience with inconsistent service

Navigating their appointment scheduling, prescription management, and test result follow-up is an absolute nightmare. You rarely get to continue with the same physician, which forces you to repeatedly explain your situation, often encountering conflicting advice and shifting treatment strategies. The entire process feels incredibly disorganized. The quality of service is entirely hit-or-miss, heavily dependent on which staff member you interact with and their apparent disposition at that moment. Even basic professional tasks seem to be performed with a sense of reluctance, as if addressing patient needs is somehow an unwelcome interruption.

Great medical care with compassionate team

Always had a smooth experience with this medical practice. The doctors and personnel are consistently welcoming and professional.

Quick care and friendly medical team

The medical team consistently provides excellent assistance, and appointment wait times are remarkably short.

Patient access saves the day for healthcare

Healthcare professionals are commendable, but the organizational structure severely undermines their potential. It's virtually impossible for local residents or UK natives to secure an appointment at their own practice, as we've become an increasingly marginalized demographic. Just examine the profiles of those leaving positive feedback—doesn't that speak volumes? However, I've discovered a workaround. Sign up for Patient Access and request a repeat prescription. The prescription portal enables direct messaging to your GP, bypassing traditional channels. After unsuccessfully attempting to schedule an appointment for seven weeks, including repeated early morning calls, I simply left a message through Patient Access. Remarkably, my personal physician reached out to me that same day! This method is absolutely essential—it's the sole effective strategy for getting medical attention!!!

Worst medical experience ever terrible service

ZERO STARS IF I COULD This medical practice is an absolute embarrassment where patients must strategically prepare to become sick You're practically guaranteed to waste nearly sixty minutes waiting for your scheduled visit The reception staff are completely unhelpful and unresponsive to anyone who calls in

Frustrating healthcare system fails working patients

Trying to book a doctor's appointment is becoming impossible for working individuals. The morning phone lines at 8:30 are a nightmare, and by the time you can actually make a call, all available slots have vanished. This happens consistently, and the reception staff offer zero assistance. The current scheduling system is completely broken and fails those who are employed. In my personal experience, I've only managed to see the doctor twice in five years, and on both occasions, they were running 45 minutes behind schedule. This is absolutely unacceptable. It's clearly time for a change, and surely Evesham can provide a more efficient healthcare booking system!

Fantastic healthcare with friendly and prompt service

I've always found it easy to schedule appointments for both my kids and myself. The staff there are incredibly friendly and welcoming :)

Frustrating wait for urgent pediatric care

Called the medical office today to schedule an appointment for my 4-year-old daughter due to a severe cough, and I've been waiting over an hour for them to return my call, which is incredibly frustrating. :(

Caring and compassionate medical staff make all difference

I rarely reach out to the medical practice, but whenever I do, the reception team consistently demonstrates politeness and professionalism. Their role is undeniably demanding and intense, and they absolutely deserve more recognition and support!!! Whenever I experience a delay in seeing my physician, I always remind myself that another patient might require more extensive care than I do. If multiple patients are waiting, naturally the waiting time can extend, but I remain grateful that I can still access medical care relatively quickly.

Frustrating healthcare system with friendly staff

Getting an appointment with your personal doctor has become challenging. Now, you must first explain your symptoms to the receptionist, who will relay the information to the GP. The doctor then determines whether an in-person consultation is necessary - an approach I find extremely frustrating. Despite this inconvenience, the medical facility itself is impressive. The premises are immaculately maintained, well-designed, and roomy. The administrative staff are consistently friendly and professional. The primary drawback remains the chronic tardiness of the physician, with consultations perpetually running behind schedule, meaning patients are never seen at the designated time.