Riverside Surgery

Disappointing medical care for young child

I want to share our deep frustration with the medical treatment our 2-year-old son has received. While the nurse who attended to him was individually professional, the overall standard of care has felt inadequate for such a young child. On two separate occasions, we've scheduled appointments due to his persistent high fever of 38.5-39.5°C lasting over a week. Each time, we were only seen by a nurse, not a doctor. During the first visit, antibiotics were prescribed, which we found questionable, especially since we had a recording suggesting croup. A subsequent consultation with a doctor confirmed our suspicion, advising against the antibiotics. Yesterday, after another full week of illness, we were simply instructed to return if his condition worsens, with a recommendation to test for a potential urine infection. When calling for results today, we were informed that the sample hasn't even been dip tested and we must wait four additional days. This marks the third incident involving urine tests: previously, one test was discarded, and another time we were told the test was negative, only to discover over a week later during a follow-up that the full test was actually positive, with no communication from the medical staff. As parents, it's incredibly distressing to feel that our young child isn't receiving comprehensive medical assessment, particularly after such an extended illness and with a history of urinary infections. While we recognize medical professionals have protocols, this approach fails to instill confidence in the care being provided. The response feels more reactive than proactive, which is deeply unsettling when dealing with a toddler's health. We sincerely hope this feedback will be taken seriously, as we believe families, especially those with young children, deserve more attentive and thorough medical care. Children of this tender age, who cannot articulate their health concerns and have existing medical histories, should absolutely be given priority.

Disappointing healthcare experience with nhs specialist

Waste of time - When an NHS specialist recommends a particular treatment, you'd better pray you can pay for private care, because you'll get zero help here. They flat-out denied me an appointment without a second thought.

Worst purchase ever, total waste of money

Utterly disappointing.

Frustrating e-sign system leaves patient feeling helpless

I've just returned from my medical procedure and was directed to utilize their new E-Sign appointment scheduling system, which is now the sole method for booking consultations. After carefully completing all the mandatory fields, the system flagged my submission as requiring urgent attention and prompted me to confirm. Upon agreeing, I was presented with a message stating they would respond within 48 hours. I'm quite skeptical about this new digital approach, and attempting to contact the surgery directly seems futile since they appear unable to provide immediate assistance.

Unhelpful surgery fails patients with disabilities

I'm utterly appalled by this medical practice. My father needed to schedule a follow-up appointment after the hospital's recommendation. He informed the doctors about his difficulty booking online due to arthritis in his hands. They advised him to contact the surgery directly and explain his situation so they could help book an appointment via phone. When my dad called the surgery and detailed his struggles with online booking, the receptionist coldly responded, "If you can't book online, you'll have to go to the walk-in centre." How is this acceptable? Surely a medical practice should be accessible to everyone, regardless of their booking method. Even in 2025, many people lack internet access - are they expected to constantly visit walk-in centres for every medical need? Unfortunately, my family and I work full-time and cannot always assist him with appointments, leaving us completely frustrated and uncertain about how to proceed.

Unqualified and unhelpful medical practice

I'm uncertain about the credentials of the general practitioners I cannot endorse this medical facility

Robotic health check leaves patient feeling frustrated

Service fit for robots, not humans! Perhaps not the surgery's fault, but a reflection of broader NHS standards, nonetheless. I've been registered with this practice since 2016, had a single prescription visit, and then avoided returning. Recently (March 2025), I was invited for a health check with a nurse and decided to attend out of pure curiosity. What a mistake! The experience was not only completely futile but potentially detrimental to overall well-being. The health check was performed in such a mechanical, automated manner by a visibly stressed and hurried nurse. Absolutely no semblance of a pleasant or constructive interaction. My specific questions and personal concerns were summarily dismissed, seemingly because they didn't align with their predetermined checklist. Instead, I was bombarded with numerous irrelevant and pointless questions. And naturally, my actual health perspectives were disregarded. Is the NHS incapable of acknowledging patient wellness? Perhaps we should rebrand it "national disease management" or more accurately, "pharmaceutical sales platform"? :) Thanks, but no thanks! What an absurd squandering of taxpayer funds the NHS represents! Wouldn't a personalized service that genuinely cares about individuals be preferable? Too idealistic?

Riverside Surgery: exceptional healthcare with heart

Exceptional medical attention delivered with both professionalism and genuine empathy by the dedicated staff at Riverside Surgery

Terrible service from riverside medical practice

Incredibly absurd doctor Mr Patel and the practice manager I was unwell and requested a medical certificate To submit to my workplace due to severe illness, but my GP Mr Patel refused without any justification There is absolutely no valid reason to deny a fit note When a patient genuinely requires one, Truly disheartening Moreover, I underwent blood tests I had an ultrasound examination I repeatedly asked to be informed of the results The results are unacceptable with no explanation Despite waiting for months, I never received any information When I escalated my complaint to the manager I was assured an investigation would take a few days and they would respond, but weeks have passed with no resolution, no communication, and no apparent concern, I absolutely cannot recommend this riverside medical practice

Exceptional care from a fantastic medical team

Throughout my past twelve months with this medical practice, I've experienced top-notch treatment and support from every member of their team. I can confidently endorse this surgery to anyone seeking quality healthcare.

Overwhelmed surgery fails to provide basic patient care

I'm increasingly worried about this medical practice's ability to handle its patient load! Scheduling an appointment seems impossible within a three-month window! Even securing a phone consultation takes weeks, and if you require face-to-face medical attention, you're simply directed to the emergency room. Currently bedridden with a severe bout of flu for four days, I merely sought a prescription for what appears to be a chest infection, only to be told to go to A&E. It's alarming how our local healthcare system operates, with GP practices seemingly overwhelmed and redirecting patients to emergency services. Clearly, if you're accepting more patients than you can effectively manage, quality patient care suffers. Given my current physical state, traveling to A&E is unfeasible, and the thought of sitting in a crowded emergency room potentially spreading my virus is unacceptable. I communicated my concerns, yet the practice repeatedly insisted I must go to A&E, showing a complete disregard for my health and practical limitations.

Reliable and consistent tool for my needs

I've relied on this solution for an extended period. Throughout my experience, it has consistently performed without any issues.

Frustrating healthcare experience with impossible appointment booking

I'd rate this service at rock bottom if possible, as accessing medical care has become an impossible task. Every time I dial the moment their phone lines activate, I'm inexplicably placed 20+ spots back in the queue, preventing me from securing an appointment. While the occasional pre-scheduled consultations have been satisfactory, when I'm genuinely in urgent need of medical assistance, I'm left completely unsupported. Truly frustrating and unacceptable!

Overwhelmed medical system fails patients completely

Scheduling a consultation is nearly impossible. There's a severe shortage of general practitioners, and they're perpetually overwhelmed dealing with urgent cases. Absolutely ineffective.

Great service with thorough and friendly explanation

Elizabeth Redwood provided exceptional service during my visit, offering a comprehensive and clear explanation of the test procedure. The front desk staff maintained their typical standard of helpfulness. 😊👍

Terrible service and lack of patient care support

The website claims they're accepting new patients, but that's far from the truth. The front desk staff were unhelpful and dismissive, informing me that the nurse wouldn't be available until December! I simply required a brief consultation to have a serious wound cleaned and assessed. Such a medical issue cannot be delayed, and I deserve proper medical attention. Surely, they could have found a way to assist me. Fortunately, I've since switched to another medical practice that was able to provide the care I needed.

Terrible product that completely disappointed me

Steer clear!

Frustrating healthcare experience at local gp surgery

When we relocated to Horsham, this GP practice became our designated healthcare provider. Securing an appointment is an exercise in futility. The moment their phone lines activate, I'm dialing, yet repeatedly I find myself trapped in a lengthy hold, only to be informed that no slots are available. They advise calling back the next day or, if the situation is critical, to seek treatment at the nearby hospital. The entire process is absolutely maddening.

Smooth and speedy flu shot experience

Swift and welcoming assistance at the vaccination center - the personnel were incredibly professional and helpful throughout the entire process.

Quick and smooth flu shot experience

Got my annual influenza vaccination today. The personnel were incredibly welcoming, supportive, and the entire process was expertly coordinated and smooth.