Feedback on this practice reflects a mixed experience with distinct patterns across appointment access, reception experience, and clinical care. Patients consistently report significant difficulties securing appointments, with lengthy phone queues, limited availability, and frequent redirects to emergency services creating substantial barriers to access. Reception experience emerges as a key differentiator, with some patients praising courteous and helpful staff, whilst others describe dismissive, discourteous, or unhelpful interactions that have prompted them to seek alternative providers. When patients do access clinical care, medical professionals generally receive positive feedback for attentiveness, listening skills, and professional competence, though some concerns arise regarding test result communication and the comprehensiveness of care for young children.
The practice environment is noted positively by many, with welcoming atmospheres and well-maintained facilities mentioned frequently. Booking systems present ongoing challenges, with both online and telephone methods creating friction, particularly for patients with accessibility needs. Communication gaps appear in areas such as delayed test result notifications and inadequate explanation of procedures, contributing to patient frustration despite otherwise capable clinical staff.
Longer-standing patients often express appreciation for continuity and care quality, though some report recent service deterioration. The combination of appointment access difficulties and variable reception experience represents the primary source of dissatisfaction, whilst clinical interactions and care quality tend to generate confidence when patients successfully reach consultations.
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Respond to patient reviews
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback on this practice reflects a mixed experience with distinct patterns across appointment access, reception experience, and clinical care. Patients consistently report significant difficulties securing appointments, with lengthy phone queues, limited availability, and frequent redirects to emergency services creating substantial barriers to access. Reception experience emerges as a key differentiator, with some patients praising courteous and helpful staff, whilst others describe dismissive, discourteous, or unhelpful interactions that have prompted them to seek alternative providers. When patients do access clinical care, medical professionals generally receive positive feedback for attentiveness, listening skills, and professional competence, though some concerns arise regarding test result communication and the comprehensiveness of care for young children.
The practice environment is noted positively by many, with welcoming atmospheres and well-maintained facilities mentioned frequently. Booking systems present ongoing challenges, with both online and telephone methods creating friction, particularly for patients with accessibility needs. Communication gaps appear in areas such as delayed test result notifications and inadequate explanation of procedures, contributing to patient frustration despite otherwise capable clinical staff.
Longer-standing patients often express appreciation for continuity and care quality, though some report recent service deterioration. The combination of appointment access difficulties and variable reception experience represents the primary source of dissatisfaction, whilst clinical interactions and care quality tend to generate confidence when patients successfully reach consultations.
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Reception
Cleanliness
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Seen on time
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Trisha S.
one year ago
Excellent!
Compassionate doctor finally solved my complex health puzzle
Dr Davies demonstrated exceptional attention to detail, carefully listening to my concerns and quickly reordering medications that have significantly improved my health. After four years of struggling to find medical professionals who would genuinely invest time in understanding my complex health challenges and identifying root causes, I finally found comprehensive care. This prolonged period of declining health had severely impacted my overall well-being. Thanks to Dr Davies's thoughtful and thorough approach, I am now confidently progressing towards better mental and physical health. I also want to acknowledge the COPD review nurse who proactively adjusted my treatment plan, and the receptionists who consistently display compassion and support, even when facing challenging situations. Riverside medical practice deserves genuine praise for their outstanding patient care!
Brogan W.
one year ago
Excellent!
Friendly and welcoming medical care for everyone
A truly exceptional medical practice with incredibly friendly personnel, a welcoming atmosphere, and a thoroughly pleasant overall visit.
Riyaad R.
one year ago
Excellent!
Exceptional healthcare with compassionate and professional staff
Absolutely worth a visit. Exceptional medical practice with a warm and friendly welcome from the reception staff. The doctors (Patel, Khan, and Modova) and the Asthma Nurse, along with the Healthcare Assistant, are consistently supportive and attentive. They truly value patients' time. The convenient E-consult feature is a great plus, and the clinic's contemporary, immaculate interior design creates a serene atmosphere, enhanced by soothing background music.
Peter D.
one year ago
Excellent!
Compassionate doctor who truly listens and cares
Dr. Davies demonstrated exceptional bedside manner and genuine care during our consultation. The appointment felt unhurried, and I was grateful for the comprehensive guidance I received. Having encountered some less-than-stellar primary care physicians in previous practices, I can confidently say that Dr. Davies stands out as a consummate medical professional.
Aimy M.
one year ago
Excellent!
Fantastic healthcare with caring professionals who truly help
The reception staff consistently demonstrate exceptional customer service, displaying politeness and genuine commitment to patient care. Today's consulting physician was direct and efficient while maintaining a compassionate approach. Antibiotics were promptly prescribed, collected, and initiated, with noticeable health improvements already evident due to the swift diagnosis. I'm truly grateful for the outstanding medical attention.
Àlison M.
2 years ago
Excellent!
Great service and caring medical team
The front desk staff were incredibly friendly, courteous, and supportive, and the general practitioner was equally professional and compassionate during my visit.
Katherine L.
2 years ago
Great!
Trusted healthcare provider with minor prescription hiccups
I've been receiving care at this medical facility since childhood, with the exception of a short time abroad. The current team consistently demonstrates politeness and willingness to assist, even during busy periods. Similarly, the medical professionals have consistently provided excellent care, despite the constraints of brief 10-minute consultations (which are not their responsibility). There have been rare instances where I've encountered challenges with the online prescription ordering system.
Dave C.
2 years ago
Excellent!
Riverside health team goes above and beyond care
I've received exceptional medical attention. The professionals at Riverside have been incredibly comprehensive during my health evaluation, particularly considering my advancing age. They've been meticulous in addressing every potential health concern. My sincere appreciation goes out to the entire staff. Dave
Chris M.
2 years ago
Excellent!
Amazing healthcare with compassionate doctors
I am thoroughly impressed with riverside surgery. The level of service provided is absolutely top-notch across the board. From the initial consultation to the final follow-up, every interaction was exceptional. Heartfelt thanks to Dr Davies and Dr Patel for their compassionate and attentive care.
Demalza C.
2 years ago
Excellent!
Speedy service with exceptional patient care
Swift scheduling for my visit. Exceptional customer service and attentive post-appointment communication. Greatly appreciated.
Hella M.
2 years ago
Excellent!
Exceptional care and compassion from dr davis
As a recently new patient of Dr. Davis, I found the entire experience exceptional. The staff's professionalism and attentiveness were remarkable. The clinic's operations ran smoothly, and I never felt hurried during my visit. During my initial appointment, I addressed a medical issue that I had previously believed was insurmountable, and it was successfully resolved. Since that time, I have not experienced any further complications. Each visit has provided me with comprehensive guidance and appropriate referrals, leaving me feeling thoroughly supported. The warm atmosphere is consistently characterized by genuine smiles and compassionate care. I am truly grateful for the outstanding service.
Maciej N.
2 years ago
Excellent!
Smooth service with courteous staff support
Extremely courteous and supportive staff who went above and beyond to assist me.
Dan H.
2 years ago
Excellent!
Skilled surgeon with excellent bedside manner
Skilled medical procedure. Dr. Patel demonstrated a friendly demeanor and was supportive throughout.
Steven M.
2 years ago
Excellent!
Exceptional care and compassion from start to finish
I was truly amazed by the surgical procedure and Dr. Patel's expertise. Initially, I came in as a new patient for a health screening with Nathan, during which a medical issue was detected. I was swiftly scheduled for diagnostic tests and then referred to Dr. Patel, who demonstrated exceptional skill and professionalism. The consultation never felt hurried; every detail was thoroughly explained, and all my inquiries were comprehensively addressed. I left feeling completely reassured and deeply thankful that my condition was identified and addressed with such remarkable efficiency. Moreover, the entire staff was incredibly welcoming and supportive throughout my entire experience.
Keith B.
2 years ago
Bad!
Negligent care puts vulnerable infant at serious risk
The healthcare center completely failed in their responsibility to provide adequate care for an infant just four months old. Even after receiving explicit medical guidance from a 111 physician to examine the child, they deliberately turned her away. Their conduct is absolutely unacceptable and represents a shocking dereliction of professional duty.
Daniel G.
2 years ago
Bad!
Frustrating experience with no available appointments
I rarely visit this medical practice, but when I do need an appointment, they consistently claim they're fully booked. When I called at 8:15 in the morning, I spent half an hour on hold, only to be told no slots were available. Is this really what we're paying for?!?!
Rosemary H.
2 years ago
Excellent!
Compassionate care and attentive doctors make difference
I've been registered with this medical practice for a few months now, and it's been nothing short of excellent. I've consulted several physicians who have been attentive and took the time to truly listen to my concerns. The front desk staff are consistently friendly, welcoming, and supportive. Absolutely a fantastic healthcare provider!
Siobhan F.
2 years ago
Excellent!
Exceptional service with genuine care and warmth
The staff consistently demonstrate exceptional support. I'm consistently met with warmth and genuine consideration.
Mell B.
2 years ago
Excellent!
Fantastic riverside experience with caring dr patel
My inaugural visit to Riverside was absolutely delightful and incredibly soothing. Dr. Patel was phenomenal, addressing every single query I raised and demonstrating genuine enthusiasm in listening and thoroughly explaining all the details I was curious about.
Barry L.
2 years ago
Excellent!
Quick and thorough medical service done right
Outstanding service. Swift and thorough, completed a comprehensive medical examination, including MOT and blood tests, all within seven days - secured an immediate appointment and tests shortly after. Both the physician and nursing staff were exceptional.