Riverside Surgery

Frustrating gp registration nightmare with conflicting rules

During my visit to the general practitioner's office today, they refused to process my registration despite me presenting my identification and providing the same documents they had previously requested. At the clinic, they insisted that I needed to show proof of address to register, but upon checking the NHS guidelines at home, I discovered that this requirement is not actually mandatory.

Doctors always running late frustrating experience

Despite encountering competent physicians, I'm consistently frustrated by the inexplicable delays at every single appointment. No matter the scheduled time, I invariably find myself waiting for three-quarters of an hour. It seems utterly implausible that they're perpetually behind schedule like this!!!!

Worst medical experience ever terrible service

Utterly appalling service!!!! Following guidance from 111 and their online platform suggesting I could receive treatment for a pressing medical concern, I was dismissively turned away and curtly instructed to "go to the emergency room". I strongly advise steering clear of this practice if at all possible, as the experience of attempting to register and secure an urgent consultation was absolutely deplorable.

Dangerous service puts patients at serious risk

Utterly unqualified. We refuse to entrust our well-being to such reckless and unreliable care.

Terrible customer service from unprofessional medical staff

I attempted to contact the clinic by phone on two separate occasions and was greeted by an incredibly discourteous receptionist who displayed a clear lack of enthusiasm and appeared completely disengaged. When my partner also tried to schedule an appointment, the same staff member abruptly terminated the call and was extremely unhelpful during subsequent attempts to communicate. Despite being long-standing patients at this practice for four years and typically requiring minimal medical assistance, we have consistently encountered an unacceptably rude representative. As a result, we are actively seeking to transfer our medical care to another surgery as soon as possible.

Friendly staff make healthcare a delightful experience

The entire team at Riverside surgery, from physicians to nursing staff and front desk personnel, are incredibly warm and welcoming. They consistently greet you with a friendly demeanor and genuine smile, which immediately helps calm any anxiety. Even when communicating by phone, the receptionists are delightful and professional. Kudos to the outstanding Riverside team for their exceptional customer service.

Lifelong care with amazing local medical practice

Exceptional medical practice that I've relied on throughout my entire life. Absolutely zero issues to report. The staff are courteous, welcoming, and highly professional in their approach.

Compassionate care and friendly medical professionals

Since joining this medical practice recently, we've been thoroughly delighted by the exceptional professionalism of the staff and the outstanding level of medical attention we've received.

Riverside medical practice delivers top-notch care

I consistently encounter top-notch care at this medical facility. The doctors, nursing staff, and front desk personnel are unfailingly polite and supportive. I feel truly fortunate to receive treatment at Riverside.

Terrible customer service from start to finish

Perpetually ineffective and routinely indifferent

Unprofessional clinic with terrible patient care and delays

Misplaced my medical test documentation, inadequate expertise and guidance regarding hormone replacement therapy. Stuck in the waiting area for over an hour with my toddler. Reception staff repeatedly assured me it would be quick, but the physician showed no remorse for the delay and displayed an unpleasant demeanor.

Exceptional care and service at this surgery

I wholeheartedly echo Paul's sentiments from the earlier review. My experience with this medical practice has been nothing short of outstanding. The entire staff, from the front desk personnel to the nursing team and physicians, are truly top-notch. Their digital scheduling platform is incredibly user-friendly, and booking appointments couldn't be more straightforward.

Terrible medical experience with zero clarity

Terrible customer service and complete lack of clarity regarding medical procedures

Great service with zero customer complaints

The staff consistently provides exceptional support and a welcoming demeanor, and my experience has been completely trouble-free.

Satisfied patient speaks up for healthcare heroes

For every single critical remark, there are countless satisfied individuals who remain silent due to their contentment. 🤗 I've experienced satisfactory care in proportion to my National Insurance contributions. While searching for the surgery's contact details, I encountered negative feedback that appears reminiscent of a petulant individual frustrated by unmet personal demands. If you seek unconditional agreement, consider consulting a private physician and paying directly for personalized service. How can one realistically anticipate top-tier treatment from a healthcare system struggling with financial constraints and limited resources?

Painful experience with negligent medical care

I've only visited this medical practice a few times, and each encounter has been problematic. The receptionist consistently dismissed my concerns, claiming nothing was wrong—despite the fact that I actually had four herniated discs in my spine. Needless to say, I absolutely cannot recommend this surgical procedure to anyone else!

Worst dining experience ever at this restaurant

Terrible customer experience, utterly disappointing interaction with staff. Completely unhelpful and unprofessional service that left me frustrated and dissatisfied.