Riverside Surgery

Exceptional healthcare with compassionate and responsive staff

The team at this medical practice consistently provides top-notch service. I can always count on receiving a prompt response from Patchs, and the front desk personnel go above and beyond to accommodate our work schedules when scheduling appointments. The medical professionals are not only highly skilled but also genuinely compassionate. As we prepare to relocate this year, we're genuinely saddened to be leaving such an outstanding healthcare provider behind.

Great healthcare with caring and competent team

Warm and approachable reception team with excellent customer service and a professional demeanor. Medical staff, including physicians, nurses, and healthcare assistants, demonstrate extensive expertise. The facility offers comprehensive medical services and efficient referral options.

Terrible service and broken healthcare system

Utterly appalling medical service. I've recently started using their new PATCHS system for submitting healthcare requests meant to be evaluated by a doctor. However, each time, a receptionist merely responds that no appointments are available and suggests trying again the following day. The entire purpose of PATCHS seems pointless if patients are consistently being turned away. In one specific instance, I submitted a prescription request that should have been reviewed by a GP, but instead, the reception staff unilaterally scheduled an appointment I never requested. Now they're attempting to reprimand me for not attending an appointment I never confirmed in the first place.

Confusing hours and unclear website information

Their website should clearly indicate the lunch break hours and when they resume operations, as the current lack of information is inconvenient for potential customers.

Great care from friendly medical professionals

The medical practice operates smoothly without any significant issues. Dr Hastings has provided outstanding care for both my spouse and me. We're not frequent visitors, typically just stopping by for routine health screenings and blood work. The entire team demonstrates exceptional helpfulness and remarkable patience. I've deducted one star solely because appointments tend to run behind schedule, though I acknowledge that allocating just 10 minutes per patient consultation is unreasonably brief.

Fantastic doctor who truly cares about patients

Truly exceptional doctor and healthcare experience!!!!

Amazing doctor saved my painful shoulder journey

OH MY GOODNESS! Such terrible reviews 😱. I was contemplating switching to Riverside because my current situation is DREADFUL 😠. Recently, I was referred to St Caths and saw Dr. Hussain. Since July, I've been suffering from an unbearably painful shoulder (stress🤔). And Dr. Hussain has completely resolved it 🤗. What an incredible professional!!!. I wish he could transfer to 'Devany medical centre'🤔 ... though I probably won't be staying there much longer. 😠 THANK YOU SO MUCH DR. HUSSAIN!!!!!.

Frustrating wait and poor communication at clinic

I'm not typically one to leave reviews, but I was compelled to share my frustration after an incredibly long and stressful day. Yesterday, I was left in suspense from 11 AM until almost 6 PM, only to receive a phone call informing me that my son has an infection, leaving me feeling helpless due to the late hour. This morning, I scheduled a doctor's appointment for my 5-month-old son at 11:15. It's now 11:50, and I'm still sitting in the waiting room. This situation is unacceptable, and it's clear that significant improvements are needed in their scheduling and patient care.

Frustrated by healthcare system's weight loss roadblocks

Refused to provide a prescription for my son's weight loss medication. Despite weighing 180 kilos, they claimed Wirral won't authorize mounjaro. Complete deception - now I'm forced to seek alternative sources to obtain the medication.

Mixed experience with good doctor care

Scheduling a consultation proved challenging (online booking isn't accessible to everyone, and the 8am time slot is inconvenient, plus the system seems overwhelmed) yet the physician was attentive and genuinely heard my concerns.

Neglectful doctors destroy hope and patient's life

I've been consistently disregarded regarding my medical concerns by this clinic for approximately 5 years. They repeatedly promise referrals, solutions, and diagnostic tests, but nothing ever comes to fruition. If I cannot restore my health by January, I intend to end my life outside the clinic at night, and the blame will rest squarely on the incompetent physicians at this deplorable medical practice. I've communicated my inability to continue living in this state and my urgent need for a referral elsewhere. This conversation occurred in December, and I was assured I would receive an appointment. Predictably, they've "conveniently forgotten" again. Moreover, Hassan Hussein dismissively claimed "You're too young to have cancer" while displaying a shockingly callous and disrespectful attitude towards me.

Compassionate and attentive healthcare team at riverside

The team at Riverside provides exceptional service with a truly helpful attitude. Every request is met with genuine willingness and support.

Terrible doctor, wonderful staff saved the day

Dr. Neilson treated me terribly without any justification. However, the front desk employees were absolutely delightful.

Fantastic healthcare with compassionate doctors at riverside

I've been a patient at Riverside surgery for almost three years, and scheduling appointments has always been smooth. Dr. Matthew Gentle is compassionate and supportive. These physicians are top-notch, and I would absolutely recommend them.

Unhelpful receptionist blocking patient appointments

There's a female receptionist who is falsely claiming no available appointments when slots actually exist. My support worker attempted to schedule an appointment for me but was unsuccessful until I personally called and secured a booking. A similar situation occurred yesterday, and only when I spoke with the male staff member who occasionally works the front desk was I able to make progress. Both my support worker and I intend to file formal complaints about this particular receptionist's unhelpful and misleading behavior.

Decent spot with friendly atmosphere

A nice spot to check out

Perfect product meets every expectation

Perfect match.

Annoying nhs texts after already getting flu shot

They keep bombarding me with irritating messages about getting a flu shot, even though I already received mine on October 22nd at 9:33 AM. The NHS continues to pester me with unnecessary texts about a vaccination I've already completed.

Unprofessional wait times ruined my entire day

I arrived at my scheduled time 10 minutes ahead, yet found myself waiting 40 minutes beyond my appointment slot without being seen. They repeatedly assured me I was next in line, but then proceeded to call in 4 patients who had arrived 15 minutes after me. Frustrated, I told them to cancel my appointment as I had numerous tasks to complete before day's end. The reception staff displayed complete indifference, offering nothing more than a dismissive "we're behind" as an explanation, with zero attempt to assist or accommodate me. While I genuinely support and respect NHS staff, I cannot accept being treated with such disregard and lack of consideration. As a result, I will definitely be seeking out a more professional and patient-focused medical practice.

Exceptional healthcare with compassionate and dedicated staff

What an absolutely outstanding medical procedure! The entire team demonstrates exceptional qualities - they're incredibly supportive, understanding, compassionate, and highly skilled. Unlike many healthcare practices that receive criticism, this practice truly sets itself apart as remarkable. Their comprehensive care extends beyond basic medical treatment, offering not just excellent physicians and nursing staff, but also physiotherapy, social support guidance, and mental health counseling. They are truly exceptional. I continue to fondly remember and honor RJ, with deepest respect to Dr. Johnstone's memory