Riverside Surgery

Exceptional healthcare through challenging pandemic times

Throughout these challenging times, this medical practice has consistently delivered prompt and dependable care. The reception team and physicians are exceptionally welcoming and professional, making every visit a pleasant experience.

Compassionate care that truly makes a difference

The employees are welcoming and it's clear they genuinely prioritize patient well-being.

Terrible service and unhelpful medical support

I'm constantly struggling to secure a medical consultation, and we're consistently redirected elsewhere because our health concerns aren't deemed urgent enough. It's incredibly aggravating to reach out to your primary care physician while experiencing intense suffering, only to be told dismissively that they can't help and to seek alternative care!!

Frustrating phone wait times at this clinic

Securing a phone consultation is challenging, with wait times consistently exceeding 10 minutes before your call is even picked up.

Consistently amazing healthcare team delivers top-notch support

Consistently top-notch attention and support from all personnel, just as I've come to expect.

Reliable product that never disappoints me

Consistently reliable.

Dangerous medical negligence threatens patient safety

Receptionists block essential medications like insulin, refusing to forward prescriptions without approval from doctors or hospital consultants, forcing CQC intervention. Their conduct is morally reprehensible. I've experienced immense difficulty obtaining critical medication, to the point where specialists from different hospitals have repeatedly contacted the practice to address their consistent, dangerous incompetence that could potentially result in fatal consequences. Absolutely avoid this practice at all costs. I'm now compelled to engage with 111 services to secure medication through Arrowe Park Hospital... A Type 1 diabetic with 30 years of experience, and I find their behavior utterly unacceptable.

Compassionate care from great medical team

Compassionate and welcoming medical professionals who provide a warm, personable approach to healthcare.

Terrible service leaves patients frustrated and helpless

I'm completely frustrated with their appointment system. It seems impossible to secure a slot, and their online booking through patient access is utterly dysfunctional. I've reset my memorable word multiple times within half an hour, yet the system remains uncooperative. Last week, my 3-year-old brother was seriously unwell. When we called for medical advice, they callously refused an appointment, merely suggesting we give him plenty of liquids. I tried explaining that he wasn't eating and would likely vomit any fluids, but they were dismissive and insisted we follow their generic instructions. They promised a doctor would call back within an hour. Predictably, the call came at 7:30 pm - long after we'd already taken him to the hospital. What infuriates me most is the standard medical response when you're suffering: "Take paracetamol, and if the pain worsens, take two." It's insulting that after years of medical education and training, their primary recommendation is a basic over-the-counter pain reliever. It feels like a complete waste of professional expertise. If I could give zero stars, I absolutely would.

Terrible medical practice with poor communication

The general practitioner never reaches out to patients, and the medical practice is far from hospitable or welcoming.

Terrible customer service at this business

Extremely unprofessional and discourteous front desk staff member with a complete disregard for basic customer service standards

Rude receptionists ruin an otherwise good medical experience

The medical staff are excellent, but echoing other reviews, the front desk personnel are terrible! I called to schedule an appointment after receiving a text message, initially being told they were completely full, only to then suddenly have appointment options available. The staff's approach of yelling from a considerable distance to inquire about COVID symptoms lacks professionalism. They also loudly questioned whether I'd had a COVID test in the past two weeks, which I had due to a hospital visit (and it was negative). They desperately need to improve their communication methods and approach to patient interactions.

Deadly negligence leads to tragic patient outcome

Completely appalling treatment by the front desk staff, completely disregarding patients' needs. I tragically lost my grandmother due to their incompetence and negligence. I will definitely be pursuing this matter legally and seeking full accountability for their unacceptable conduct.

Compassionate support when it matters most

Exceptional support when it mattered most

Exceptional doctor who truly cares about patients

I recently had an appointment with Dr. Neeson, and she truly impressed me. Her medical approach is comprehensive and forward-thinking, demonstrating genuine dedication to patient care. She is undoubtedly a tremendous professional who enhances the quality of the medical practice.

Frustrating scheduling but worth the hassle

Excellent service if you manage to secure a booking, but challenging for those with early morning work schedules who struggle to call during limited availability and are frequently told to reattempt scheduling the next day.

Terrible service at a once-trusted medical practice

Dr Jones brought me into the world 66 years ago, and I've been a patient since it was Leggett and Jones' practice. But nowadays, securing a doctor's appointment has become incredibly challenging. The receptionist seems more interested in brushing me off, like in my recent situation. I unexpectedly fell ill but couldn't get a doctor's appointment to save my life. I always believed their primary responsibility was caring for sick patients, yet the reception staff acted completely disinterested, with an attitude that screamed "I can't be bothered." That's the end of my frustration. I might as well go and spend the day sitting in Arrow Park.

Worst medical experience ever avoid at all costs

Absolutely dreadful experience, I strongly advise against visiting this medical facility. The level of assistance is non-existent, if not negative. My condition has not improved at all, and in certain aspects, it has actually deteriorated since seeking treatment here. Dr. Selby and the entire medical staff are completely incompetent and should have their medical licenses revoked. One can only hope they will close down this practice permanently and spare other patients from their abysmal care.

Terrible service destroys patient trust in medical practice

The front desk staff are hostile and obstruct medical treatment, consistently challenging and contradicting the surgical consultants' recommendations. Securing an appointment for your child is nearly impossible. The quality of care has dramatically deteriorated over my three-plus decades as a patient.

Terrible medical experience with unhelpful staff

Absolutely dreadful medical service from this practice. Scheduling an appointment is an absolute nightmare, and when you finally manage to get through, the front desk personnel are incredibly discourteous and condescending. Their communication skills are completely nonexistent, making the entire experience of dealing with this doctors' office thoroughly unpleasant.