Riverside Surgery

Disappointing medical experience with poor patient care

Been a patient here for a decade, and I'm thoroughly disappointed. The wait times are consistently excessive, and when you finally get to see a physician, you feel hurried through the appointment. It seems like they don't genuinely listen to your concerns. The constant rotation of doctors means you never establish a consistent relationship with a healthcare provider. The entire experience is incredibly aggravating and lacks the personal touch, making it challenging to discuss your health issues openly and comfortably.

Disorganized medical practice with terrible record keeping

After changing my healthcare provider to this medical practice, I've encountered two frustrating instances of administrative disorganization. 1) I requested a prescription, and they confirmed I could collect it in three days. Upon returning, they claimed no knowledge of my prescription request. 2) I scheduled a doctor's appointment, arrived on the designated day, and was informed that no record of my booking existed. Both times I made these arrangements directly at the doctor's office, yet somehow I vanish from their system. I'm uncertain whether this is due to staff incompetence or technological failures, but clearly something is fundamentally wrong with their record-keeping.

Terrible service destroys decades of medical excellence

I've been coming to this place for 67 years, and the receptionists are absolutely terrible, treating patients like they don't matter. The old medical center was wonderful, and Dr. Jones was simply incredible. They'll never find another doctor like him. I never once heard him complain, and the other doctors back then were equally dedicated, working tirelessly day and night. The receptionists in those days were truly exceptional!

Riverview surgery transformed my healthcare experience forever

I transitioned to this medical practice after my previous clinic, Greenway, merged with St Caths. The previous doctors and administrative team were completely ineffective. Since switching to Riverview, I consistently receive same-day appointments. Dr. Selby is exceptional - undoubtedly the most comprehensive, considerate, and empathetic physician I've ever encountered. I've enthusiastically recommended this surgery to all my relatives and friends because I'm thoroughly impressed with every aspect of their service.

Perfect healthcare with friendly and efficient service

Smooth booking process, effortless communication, stunning interior, top-notch service, and incredibly friendly staff at reception. I couldn't have found a more perfect medical practice to register with as my new primary care provider!

Boots pharmacy drama solved by switching chemists

I've recently started with this medical practice and it's actually quite decent, especially now that I can manage my own prescriptions. Previously, when I was using Boots pharmacy across the bridge, they constantly blamed the doctors for prescription errors. Now I understand the real issue was with Boots - since switching, I've experienced no problems at all! Take that, Boots! P.S. I'm now using the small pharmacy near Lidl, and they are absolutely fantastic. Their service is incredibly helpful, and they go above and beyond. Their shop is wonderful, and their prices are as competitive as any discount store. I genuinely can't recommend them enough!

Exceptional healthcare with compassionate medical professionals

An absolutely exceptional medical practice that stands out as potentially the finest primary care facility one could hope to encounter.

Terrible service from incompetent and unhelpful staff

Attempting to schedule an appointment is an absolute ordeal, with their phone system requiring constant redial for around six minutes before potentially connecting. The reception staff are incredibly frustrating, frequently misrepresenting conversations and falsely claiming statements were made. They denied a home visit despite me meeting their stated "housebound" criteria, completely failing to fulfill their basic responsibilities. It's infuriating that the quality of the doctors is completely overshadowed by the incompetence of the administrative staff. So incredibly aggravating! grrrrrrrrrrrrrrrrr

Friendly medical care with quick scheduling options

Excellent medical staff. While scheduling might require some persistence, you can typically secure a same-day consultation if the situation is urgent.

Compassionate care despite outdated medical facility

The medical staff here are top-notch. Sure, the waiting times are extensive and the interior looks run-down and unclean, but I consistently find the general practitioners and nursing team to be highly competent and attentive.

Caring doctors who make medical visits pleasant

Welcoming and courteous medical staff, predominantly English-speaking physicians.

Worst customer experience in two decades of loyalty

absolute terrible customer experience, despite being a long-time patron for nearly two and a half decades. their service quality continues to decline with each passing year

Incredible medical care with friendly professionals

Exceptional medical professionals! Incredibly supportive and friendly team!

Decent doctors with one rude receptionist problem

I've consulted multiple physicians at this clinic, and they've consistently been excellent. On two instances, I experienced a problem with a misplaced prescription, but the staff handled it smoothly. My sole complaint is with the receptionist, who displayed an incredibly unpleasant demeanor. When I phoned to schedule an appointment, I was met with a dismissive tone and instructed to call back the following morning. Since my appointment wasn't time-sensitive and I was booking well in advance, this attitude was particularly unnecessary.

Amazing service beyond my wildest expectations

Just completed my initial visit with this practice! Absolutely stellar front desk service!! Swift!!! And incredibly competent medical staff. If I could rate them higher than five stars, I absolutely would!!!

Trusted family care with friendly smiling faces

Longtime medical providers for my entire family. Wonderful team members and personnel! :)

Compassionate care at its medical best

Excellent physicians and personnel. Extremely supportive and accommodating.

Friendly and efficient customer service team

Friendly and supportive employees who provide excellent service