Riverside Surgery

Riverside medical care fails disabled patient's needs

I am absolutely furious with Riverside. My wife, who has a disability, desperately needs to communicate with medical professionals. For more than a month, she has been attempting to reach someone about her health concerns. We've even gone in person to explain her situation, yet she still hasn't received any response. I'm completely at my wit's end and deeply worried about her well-being. I understand there's been a global pandemic, but I'm incredibly frustrated that she can't even get a simple phone call from a doctor.

Friendly staff with one rude receptionist exception

Wonderful personnel. Doctors, nurses, and front desk staff are genuinely kind. They consistently greet patients warmly and provide excellent service. However, there's one Scottish receptionist who stands out negatively - she's incredibly rude, lacks basic courtesy, and seems completely unsuited to working in a healthcare environment where compassion is crucial.

Terrible customer service ruins morning experience

Employees at this establishment displayed a notably discourteous demeanor during the early hours, suggesting they would benefit significantly from improved customer service instruction.

Frustrating healthcare with caring but inaccessible staff

The medical staff here are excellent, but accessing their care is incredibly frustrating. It seems they exclusively handle emergencies, making it nearly impossible to schedule a consultation or get anyone on the phone.

Great care and compassionate medical professionals

Every time I've visited, the care has been exceptional. The physicians I've consulted have consistently demonstrated tremendous support and expertise.

Terrible service puts patients health at serious risk

Unwelcoming front desk personnel who provide inconsistent guidance. Faced a four-week delay in securing an appointment for a potentially life-threatening condition, received a hasty phone diagnosis, and was prescribed antibiotics that were later deemed inappropriate during an alternative consultation at NPT hospital. Currently initiating a formal complaint with the health board and ombudsman. Strongly advise against seeking medical care at this practice.

Disorganized healthcare with poor communication skills

The organization frequently alters its procedures, leaving receptionists poorly informed, which results in misinformation being shared with caregivers of patients with disabilities! The reception staff seem indifferent to patients not being properly informed. When questioned about why their website lacks current process details, they skillfully dodged the inquiry. When challenged about why the previous receptionist didn't disclose the updated procedure, they were unable to provide an explanation. I requested to speak with the practice manager, only to be told this was a doctor's decision and not within the manager's purview. Every time I now call to request documentation for my son, I'm required to list all his diagnoses, which are already documented in his medical record! Logically, this information should be readily accessible in patient records, especially in case emergency services need to be contacted from the facility.

Trusted medical care for decades and counting

I've been a patient at this medical practice for more than three and a half decades, and the physicians are truly exceptional. They consistently demonstrate compassion and attentiveness, always taking the time to hear my concerns. Our family is completely committed to staying with this incredible healthcare team and wouldn't consider changing providers under any circumstances.

Compassionate care makes family visit truly special

I recently accompanied my parents to their facility, and I was deeply impressed by the outstanding care they receive. The staff demonstrates remarkable warmth, empathy, and genuine concern in their interactions. My heartfelt gratitude goes out to them for their exceptional service.

Compassionate care for all ages and abilities

Based on my personal experience, I feel compelled to share my honest assessment of this medical practice. My adult daughter, who has disabilities, consistently receives exceptional care from the physicians here. When medical issues arise for her, the doctors are attentive and provide top-tier treatment. Similarly, as I've encountered some health challenges in recent years, the medical staff have been incredibly supportive and compassionate. Having lived in various regions throughout my life, I can confidently say this is among the finest healthcare practices I've encountered. While there are occasional minor disruptions, these are understandable given the high-volume nature of a bustling medical facility.

Healing journey with a compassionate counselor

Visited Sian today during a challenging period. Previously skeptical about counseling, she completely transformed my perspective. Grateful for her support and the shift in my understanding.

Frustrating hours make healthcare access difficult

Wish the medical practice would extend their operating hours to accommodate working professionals who can't easily step away during the day. Also, heads up that the front desk personnel tend to be somewhat unfriendly during early morning hours.

Caring doctors who truly listen and help

The doctors and personnel at this clinic are truly exceptional. They consistently demonstrate attentiveness and genuine care, even if appointments occasionally extend beyond the scheduled time. They remain committed to providing thorough service, and I deeply appreciate their dedication.