Riverside Surgery

Unhelpful service from debbie at the pharmacy

Debbie demonstrated a lack of assistance when I reached out about my prescription. Her response was unhelpful, stating she was overwhelmed on a Monday and suggesting I contact her again after 3pm if the pharmacy couldn't resolve the issue. Her approach was frustrating and fell short of providing the support I expected.

Incompetent staff ruin patient's medical experience

Terrible medical professionals who prescribed the wrong drugs... And when I had to reorder more because of their mistake, they cancelled my repeat prescription! Absolutely appalling customer service and conduct.

Loyal patient praises consistent healthcare excellence

I've been a patient at this medical practice for over four decades, and they continue to enhance their services. Throughout my entire experience, I've never had to wait longer than 48 hours to schedule an appointment.

Smooth and swift vaccination experience at local clinic

I got a message notifying me about my eligibility for flu and COVID immunizations. Upon calling to schedule, I was connected immediately (no waiting), and secured an appointment for the following day. Although parking was tight, I found a spot, and the entire process took just 10 minutes. The personnel were incredibly positive, providing detailed information about the vaccinations and potential reactions. Despite widespread challenges facing the NHS, this medical practice is evidently committed to delivering exceptional community service.

Disappointing product fails to meet basic expectations

Quality has seriously declined, and it's getting worse by the day.

Terrible service and unreliable medical practice

Repeatedly shut down despite stated operating hours on their website.. incoming calls are perpetually unanswered or disconnected during standard business times.. nearly impossible to schedule an appointment for what should be a rare, simple interaction. Complete embarrassment.. this organization desperately requires a total overhaul.

Frustrating medical office with unreliable communication system

Persistent call drops, endless waiting for a physician's communication that never materializes, consistent tardiness, with Tina being the sole bright spot - consistently courteous and supportive whenever I manage to connect via telephone.

Compassionate care saves lives at this medical center

My mother receives consistently compassionate care at this medical facility. The staff's proactive approach led to an early cancer detection through a timely physician referral.

Exceptional care from tina and the gp team

Tina, the receptionist, is truly invaluable to this medical practice. She's incredibly personable and attentive, promptly communicating my concerns to the doctor. The GP was remarkably efficient, providing my blood test results swiftly and arranging a quick referral for an echocardiogram.

Dangerous medical negligence causing serious patient harm

Repeated prescription errors have been a constant frustration. The doctor failed to return my calls as committed. I was summoned to the clinic to address the third incorrect prescription, yet the issue remains unresolved, leaving me without critical medication for over a week and a half.

Swift care that saved my day

Promptly evaluated and directed to Good Hope for Surgical Evaluation within hours. The entire process, from initial phone contact to emerging from surgery, spanned barely 12 hours. Riverside's staff—including reception, the Practice Nurse, and the Doctor—provided exceptional assistance in swiftly referring and admitting me to the hospital.