Riverside Surgery

Compassionate care from riverside medical professionals

Heartfelt appreciation goes out to the entire team at Riverside for their consistent and compassionate assistance to both my elderly stepmother and myself during her time living independently before transitioning to a care facility. While the practice is understandably bustling, which can lead to longer wait times and delayed callbacks, the staff—particularly the receptionists and physicians—remained attentive and supportive throughout. I would like to extend my sincere gratitude to Drs Rogers, Foley, and Tabor for their exceptional bedside manner, thoughtful guidance, and genuine empathy. Their approach was truly invaluable to us during this challenging period.

Exceptional healthcare service beyond my expectations

I've been a patient at this medical practice for a year and a half, and my experience has been consistently outstanding. Having resided in central London for more than a quarter-century, where the population density far exceeds that of High Wycombe, I can unequivocally state that securing an appointment here is exponentially more straightforward and prompt. To be blunt, you should completely ignore the critical feedback. This practice is truly top-notch, and those who voice complaints likely fail to comprehend the challenges faced by healthcare providers across the country. You should consider yourself incredibly fortunate to receive care here; the quality of service is exceptional.

Smooth sailing with riverside medical practice online

Recently relocated to the neighborhood, and Riverside Medical Center was conveniently situated and welcoming to new patients. The registration process was straightforward, primarily conducted online. Having an existing NHS account likely streamlined the procedure. Within days, I received confirmation of my assigned general practitioner. I submitted a prescription request through their online portal and verified its status a short time later, finding it had been processed. At this point, I have no complaints. People are quick to criticize the NHS, but when medical attention is required, they invariably turn to its services and then grumble about waiting times. It's worth pausing to reflect before launching into a tirade of criticism.

Exceptional nurse delivers top-notch compassionate care

Fantastic interaction at the medical facility, with Nurse Christine standing out as an exceptional professional. Her expertise, compassion, and dedication to patient care are truly remarkable. She goes above and beyond, demonstrating a level of commitment that makes her an invaluable member of the team. Heartfelt appreciation for her outstanding service. A Ameen

Unhelpful receptionist made my registration nightmare

I arrived at Riverside Surgery today around 11:47 AM seeking to register as a new patient, primarily due to ongoing mental health challenges. My current circumstances are complex, having recently relocated to live with my partner after experiencing significant personal difficulties. Upon expressing my registration request, I was immediately asked to provide address verification. Initially hesitant to disclose my full relocation circumstances, I later returned to clarify my entitlement to register without documentation, in line with NHS England's guidelines for vulnerable individuals. The reception staff member I encountered responded with remarkable hostility. Despite maintaining a courteous and composed demeanor, I was met with an unnecessarily aggressive and loud communication style that created a profoundly uncomfortable environment. This interaction was particularly distressing, especially considering I was seeking support for my mental health. The encounter left me feeling deeply intimidated and embarrassed — a stark contrast to the supportive experience one would expect when seeking NHS assistance. I am well-informed that NHS protocols do not mandate address proof for GP registration, particularly for patients in vulnerable positions. I sincerely recommend that the surgery provide comprehensive training to ensure front-line staff demonstrate compassion and understanding when interacting with patients.

Rabid receptionists ruin an otherwise great medical practice

The medical professionals are exceptional, but the reception staff are a completely different story - akin to dealing with a pack of aggressive, snarling animals; discourteous, obstructive, and devoid of even the most basic interpersonal skills. They're always poised to attack before you've even finished your sentence. Case in point: I arrived to pick up a specific form after a prior confirmation call. The moment I mentioned my purpose, the receptionist immediately lashed out—without hesitation—declaring, "You can't just collect the form, it must first be authorized by the GP." I calmly responded, "That's precisely why I'm here." Evidently, common decency is an alien concept at their front desk. This isn't an isolated incident—hostile receptionists seem to be a standard hiring criterion for every medical practice in this area. I genuinely hope Riverside considers this feedback and invests in proper staff training—rather than defaulting to their typical dismissive "you're welcome to register elsewhere" attitude, as if patients have any real alternatives in the current deteriorating state of our healthcare system.

Fantastic medical care with exceptional staff

The staff consistently demonstrate exceptional support and warmth. The front desk personnel are remarkably accommodating and welcoming. Dr Rogers undoubtedly stands out as the most outstanding general practitioner we have encountered. We are grateful to Riverside Surgery for their unwavering commitment to our care!

Friendly receptionist makes my day better

The receptionist, Kim, demonstrates exceptional courtesy and provides outstanding assistance with a genuinely warm demeanor.

Terrible service from unfriendly and unprofessional staff

The employees here are incredibly unpleasant. After checking other customer feedback, I can confirm the complaints about their poor attitude are accurate.

Compassionate care that transformed my health journey

Dr. Sarah Khan is truly exceptional. Her compassionate and understanding nature is remarkable. The nursing staff are consistently welcoming and non-critical. I switched to this medical practice five years ago after struggling with IBS management and feeling stigmatized by my former healthcare provider. The physician here addressed my IBS condition comprehensively in just one consultation, unlike my previous surgery that had repeatedly dismissed my concerns. She essentially restored my quality of life. The reception team is direct and efficient, clearly managing a high-volume workload. I value the notice displayed at their desk offering a private consultation space if patients require discretion when explaining their appointment purpose. This level of thoughtful accommodation is something I've not encountered in other medical practices.

Great service from caring medical professionals

I've consistently received timely scheduling whenever I've required an appointment. Moreover, whenever I needed clarification that necessitated input from a senior staff member or nurse, they invariably reached out via text message. Up to this point, I'm thoroughly satisfied with this surgical procedure.

Skilled doctors overshadowed by unhelpful front desk

incredible medical professionals, yet the front desk staff are incredibly impatient, always seeming eager to cut conversations short when patients are trying to describe their health concerns. it's truly disappointing, as their brusque attitude almost overshadows the exceptional care provided by the physicians.

Amazing surgical care that truly delivers

I'm absolutely thrilled with this surgical practice! We've been their patient for three years, and they consistently provide me and my children with immediate scheduling opportunities. Compared to my prior surgical experience, communication is seamless, and phone wait times are incredibly short. The entire team is warm and welcoming. I cannot recommend them highly enough!

Terrible service from unhelpful medical receptionist

The receptionist was incredibly unprofessional - I described my full range of symptoms, including severe mobility issues, and she dismissively claimed they couldn't treat a "cold" while clearly disregarding the critical details I shared. Her sole aim seemed to be rushing me off the phone. Looking at other reviews, I'm not alone in experiencing her terrible customer service, and all those reviews also rate her performance at the lowest possible level. The medical center needs to address this situation immediately.

Exceptional healthcare with swift and caring service

I have absolutely nothing negative to say about this medical practice. Whenever I require a prescription renewal, it's effortlessly handled via email and promptly sent directly to my pharmacy. While scheduling an appointment can occasionally involve a brief wait, they consistently follow up to assess your medical needs. Last Sunday, I submitted an online request around 4pm seeking an appointment. By 8:30am Monday morning, they called me and scheduled a consultation for 9:30am. They were incredibly attentive to my concerns and immediately arranged blood tests that same day. I was even able to receive my test results immediately! The level of service here is exceptional, with doctors and nurses who are genuinely compassionate and understanding.

Terrible service at this frustrating medical practice

Recently became a patient at this medical practice, and I must say, their approach to scheduling appointments is incredibly frustrating. Whenever I attempt to contact them, they seem to conjure up countless reasons to avoid booking either an in-person or telephone consultation with a physician. Despite being registered with this surgery for nearly twelve months, I'm still waiting to see a single doctor. Their go-to response for every medical concern is to direct patients to call 111. It's absolutely infuriating and demonstrates a complete lack of commitment to patient care. Utterly ineffective and unprofessional!

Exceptional care from a trusted healthcare partner

During my two-decade relationship with this medical practice, I experienced nothing but exceptional care. Every visit was punctual, and the quality of treatment, particularly in mental health services, was consistently outstanding. My departure was solely due to relocation, not any dissatisfaction. Heartfelt appreciation to the entire team!

Fantastic healthcare with caring and responsive staff

Recently became a patient here, and I'm thoroughly delighted. Their swift attention to my medical concerns has been exceptional. The nursing staff are wonderfully personable, and the front desk team couldn't be more supportive. Everything is looking promising so far!

Terrible healthcare service that lacks basic compassion

The medical personnel, from physicians to support staff, display an appalling lack of professionalism and compassion. They seem indifferent to patient needs, merely collecting paychecks without any genuine commitment to healthcare. It's astonishing that regulatory bodies like the CQC haven't investigated this facility's substandard practices. In all my experiences, I've never encountered such a dismally ineffective and disrespectful medical environment.

Frustrating new patient registration process wastes time

Edit: The website's interface has been updated to inform patients about the necessity of bringing a printed form, and they now provide online registration, which seems like a convenient improvement. ✅ I advise against trusting the website's claim about having new patient forms available at the clinic. I restructured my work schedule to make it during the designated new patient registration hours (Thursday 8am-12pm), only to be informed that I needed to have printed the forms myself. (Like many individuals, I lack access to a printer 🙃). Consequently, this turned into a completely futile trip, wasting both my time and parking fee.