Riverside Surgery

Riverside surgery delivers exceptional patient care

I recently switched to Riverside Surgery, and I'm thoroughly delighted with their exceptional service. 1) The online registration and transfer process was incredibly straightforward, with their team swiftly handling both my and my son's transfer without any hassle. 2) Every interaction with the office staff has been a pleasure - they're consistently helpful, responsive, and professional. When they promise to follow up, they genuinely do, which is refreshingly reliable. 3) Handling prescription requests has been seamless, with clear communication throughout the entire process. 4) Our doctor provided outstanding care during today's appointment. While GP surgeries often face criticism, Riverside Surgery has been nothing short of remarkable, and I'm genuinely thrilled with my decision to change practices. My partner is now equally interested in transferring after hearing about and witnessing the high-quality service we've experienced.

Terrible service with missing samples and rudeness

This medical practice is absolutely appalling. The receptionists tarnish the experience, though a few are commendable, and the medical doctors are genuinely understanding and exceptional. During my time here, I've experienced lost samples and was condescendingly dismissed when raising concerns about their integrity and GDPR compliance. A critical sample disappeared on a Friday, forcing me to delay my next submission until Monday due to weekend closure. I found it suspiciously coincidental that my sample vanished after previously submitting a critical review following a hostile receptionist encounter. The absence of camera surveillance on the sample collection desk seemed deliberately convenient and demonstrated profound organizational incompetence. Like numerous other patients, I've endured some of the most horrific interactions imaginable with their reception staff and supposed "manager". Not only do they verbally assault patients aggressively, but they also manipulate, gaslight, and challenge you to confront their unprofessional behavior. When attempting to address complaints with their management, issues are systematically minimized, with blame invariably redirected onto the patient, delivered through an incredibly patronizing and manipulative approach. The most egregious aspect is their threat to remove patients from their practice list if negative online reviews aren't deleted. Beyond their atrocious treatment, patients are effectively silenced from providing honest feedback. I'll be pursuing external complaint channels and definitively leaving this practice. Just review the approximately 40+ negative testimonials for confirmation.

Terrible service and unprofessional staff avoid at all costs

If I could award zero rating points, I absolutely would. The most discourteous, condescending, and appalling front desk staff I have ever encountered. My entire family has unfortunately been subjected to this medical practice for years, and our experience has been uniformly terrible. STEER CLEAR OF THIS MEDICAL FACILITY.

Terrible customer service that ruined everything

Absolutely terrible customer support that fails miserably at basic communication and assistance.

Terrible service from unhelpful and rude staff

Absolutely terrible service from the most unhelpful staff imaginable. They showed zero interest in assisting me with my concerns.

Betrayal of trust behind surgical success

I initially had a positive experience with this surgical team, but my opinion drastically changed when they betrayed my trust by revealing confidential information. Be warned: they are secretly documenting every conversation without consent or transparency. Their priority is clearly self-preservation, even if it means sacrificing patient trust. Their behavior is absolutely reprehensible and completely unprofessional. I am unequivocally done with them and will never give them another chance. Their understanding of patient confidentiality is non-existent, and they should be thoroughly ashamed of their unethical conduct. Total disgrace. 😡

Amazing healthcare with compassion and understanding

What a remarkable surgical experience. The wonderful medical staff, administrative personnel, and particularly the compassionate administrative coordinator demonstrate genuine care, attentiveness, and support. They provide ample time, offer reassurance, and maintain the highest standards of professionalism and effectiveness. My recent appointment involving an elderly woman with limited mobility was exceptionally smooth and deeply valued. The follow-up process and accommodations made for a patient unfamiliar with digital technology and using an outdated mobile device truly exemplified extraordinary consideration and empathy. Sincere gratitude to the entire team.

Amazing healthcare service with genuine care

I cannot emphasize enough how exceptional this medical practice is. The receptionists are consistently courteous and helpful, guiding you seamlessly to the appropriate doctor or nurse. The physicians reliably contact patients exactly when they promise, within the specified time frame. You're guaranteed genuine in-person consultations with healthcare professionals. From the front desk to the doctors, they are truly outstanding. 5 STARS WITHOUT QUESTION

Terrible customer service from rude receptionist

The front desk staff displays a distinctly cold and uninviting demeanor.

Exceptional veterinary care for my precious baby

I'm not typically someone who leaves feedback, but I feel driven to share my experience because the level of care has consistently exceeded my expectations. Whenever our infant requires immediate medical attention, this practice goes above and beyond, accommodating us even outside their regular schedule. Each time, I'm confident that my concerns are genuinely heard and addressed thoroughly. We feel incredibly fortunate to have found such a responsive and compassionate healthcare provider for our little girl. My sincere appreciation to the entire team!

Efficient and responsive medical care in high wycombe

Since relocating to High Wycombe 8 months back, I've had multiple interactions with Riverside Surgery, and each time they've been impressively prompt in addressing my healthcare needs, which have occurred approximately 5 times.

Terrible service at medical office nightmare

Extremely discourteous front desk personnel who completely disregard and fail to address patients' concerns and requirements.

Amazing healthcare with caring riverside staff

I cannot express enough gratitude towards Riverside surgery. Their receptionist staff consistently offer exceptional assistance whenever I reach out, and I've consistently received a same-day callback from one of their general practitioners. The reception area maintains a warm and welcoming atmosphere, and they swiftly address any concerns that arise. My sincere thanks to Riverside surgery.

Compassionate care helps healing journey

I am incredibly grateful to Linda for her support during this challenging period - her help has truly meant the world to me and made a significant positive impact when I needed it most.

Exceptional medical care that exceeds all expectations

Disregard the pessimistic feedback. This is unquestionably the top medical practice. I transitioned here around 2013 and have never struggled with scheduling appointments. A simple morning call results in phone triage, with in-person consultations arranged as necessary. Prescription renewals have always been seamless. I've consulted various doctors multiple times over recent years for different health concerns, and I have absolutely no complaints. I even received an immediate appointment with a physiotherapy specialist when I had a related issue. My friends were utterly amazed. Currently, all I hear from people is constant moaning about impossibly long wait times and how challenging it is to see a healthcare professional. However, that's not the situation here. I consider myself fortunate to access same-day medical consultations with doctors or nurses. Right now, many individuals are paying substantial private fees for this level of service, yet I receive it routinely through this practice.

Quick and efficient medical care

I just switched to Riverside Surgery. I had a concern on my back. I called early in the morning and got an appointment within a few hours. Excellent and prompt care 👏 👍

Bureaucratic nightmare of medical mismanagement

Bureaucratic nightmare. Wasted over an hour in a phone queue (crawling 10 spots), only to be told to call back in the morning for a callback. Their suggestion to complete an online form after 18:30 is laughable - if I wanted to do that, I wouldn't have called in the first place. This surgery epitomizes administrative hurdles and dehumanization. Joining requires jumping through ridiculous hoops. To register, you must arrive on a specific day, at a specific time. When I showed up on the designated day, the receptionist smugly declared, "We only accept new applications between 9 and 12". My response? "Well, lucky it's 11 o'clock." Apparently, appointments are now accessible only during a narrow window. I wouldn't be shocked if they demanded standing on one leg during a full moon to secure a consultation. Save yourself the hassle and avoid. *FOLLOW UP* Concerned about long-term antibiotic use for acne, I obtained a private blood test revealing potential liver damage. I discontinued the medication; my acne returned, but liver markers normalized. When I discussed this with the doctor, they dismissively ignored my test results and refused further appointments or alternative treatments until I underwent their specific blood test. Their cavalier response? "6 months wasn't long enough on antibiotics... maybe try a year and see how that works?"

Terrible healthcare experience with unhelpful medical staff

Scheduling an appointment is extremely challenging, the front desk staff lacks professionalism, and overall the medical practice falls short of expectations.

Terrible service and no compassion from gp office

My urgent medical visit to this doctor's practice was incredibly frustrating. The front desk staff were notably insensitive and displayed zero compassion. They completely neglected to communicate in advance that a bank document or address verification was mandatory for new patient registration. Their cold demeanor and absolute unwillingness to offer any constructive alternatives made me feel abandoned and unsupported during a crucial health moment. I firmly believe their patient interaction skills and empathetic approach require significant enhancement. Based on this experience, I absolutely cannot endorse this medical practice.

Persistence pays off with helpful customer service

After escalating my concern to the customer service manager, the problem was ultimately resolved