Riverside Surgery

Friendly staff making difficult times manageable

This practice has some truly wonderful medical professionals. I understand things are challenging at the moment, but we need to remain patient and supportive. 🌈💕

Reception staff were unnecessarily rude about parking

Attended today and felt the interaction was disrespectful. A member of the car park team was loud and aggressive about the parking situation, rather than politely requesting that I relocate my vehicle. The signage indicating the correct parking area was not clearly visible from the direction I approached. I found this manner of communication unacceptable and feel the practice should address how visitors are treated in these circumstances.

Impossible to book an appointment here

Extremely difficult to secure an appointment.

Impossible to book appointments when urgently needed

Extremely disappointing. I have been attempting to arrange an appointment for my partner for several days without success. She has recently been discharged from hospital and continues to experience health concerns. Her healthcare provider has requested she attend a follow-up appointment, yet we are unable to secure one and face a wait of over two weeks. Additionally, the pharmacy experience has been frustrating—each week or fortnight when my partner requests her regular prescription, certain items are withheld, which then necessitates contacting a doctor to resolve the matter. This situation is very upsetting. My partner has additional care needs, and these service issues are creating unnecessary complications for us.

Phone lines don't open when they should

The phone lines do not appear to be operational at the advertised opening time of 8am. Patients seeking urgent appointments find themselves unable to connect, with calls only going through considerably later in the morning. Despite multiple attempts to reach the practice from opening time, callers may still find themselves in a lengthy queue once the lines finally become available. This does not align with the stated service hours.

Helpful practice for most of my issues

The practice has been helpful with the majority of my health concerns.

Receptionists helpful, appointments finally available

I switched from my previous medical practice because I was unable to secure appointments through their same-day booking system. The front desk staff are wonderfully supportive and consistently courteous. I have consulted with multiple clinicians, nursing staff, and pharmacy services, and each interaction has been excellent. I felt genuinely cared for and treated with great respect throughout my time there.

Consistently poor care and communication

The service has fallen short in numerous aspects, and I have frequently been dissatisfied with the care I have received.

Last-minute cancellation left me stranded

I received notification just 10 minutes before my scheduled appointment that the surgery had been cancelled. Given that my journey there takes around 20 minutes, this was particularly inconvenient. I had arranged this appointment more than two and a half weeks in advance due to limited availability at the time. I was disappointed that no alternative arrangements were offered. As a result, I am considering switching to a different practice. This experience has left me questioning the standard of service provided.

Staff made me feel genuinely cared for

The entire team has demonstrated genuine helpfulness and compassion towards both me and my child. The clinical staff show real care and empathy in their work and do an excellent job. I feel confident in the care provided by the practitioners. Despite their heavy workload, they consistently maintain a high quality of service.

Can't book appointments when you need them

The practice does not offer same-day appointment slots, which means you need to anticipate your health needs ahead of time.

Dispensary doesn't respond to prescription requests

Rating on behalf of my mother, she consistently struggles to reach the pharmacy department. She regularly leaves requests for repeat medications to be prepared, but these do not appear to be processed. This has been very frustrating.

Slow appointment booking and poor respect shown

Disappointing experience with slow service and a lack of respect shown. Overall, not a pleasant place to visit.

Struggling to book same day appointments

It is difficult to obtain an appointment on the day that one needs to be seen.

Receptionists who actually listen and help

The receptionists at this practice provide the best service I've ever experienced!