Rosewood Practice

Mixed experience with great doctors and terrible staff

The level of ineptitude displayed by certain reception staff at this medical center is truly astounding. In stark contrast, Dr Hadid and Dr Bettini are absolutely exceptional healthcare professionals - incredibly supportive and thoroughly competent. It's deeply disappointing that such outstanding physicians are undermined by reception personnel who are shockingly unprofessional, incompetent, and occasionally downright discourteous. They seem completely clueless about basic customer service. Having been a patient here for several years, I've reached my breaking point. I'm not someone who relishes lodging complaints, but the series of absurd interactions I've endured is simply mind-boggling!

Exceptional care and compassion at rosewood practice

I have been a patient at this medical practice for over two decades. Throughout my time here, I have consistently received exceptional care and assistance during and following all my healthcare appointments. The entire team is outstanding, and Dr. Nada Hadid, in particular, is remarkably skilled, compassionate, attentive, and provides me with unwavering emotional and psychological support. I am extremely grateful for the comprehensive services provided by the Rosewood practice. Warmest regards Yetunde Abike John

Fantastic doctor, frustrating front desk experience

Dr. Bettini's medical treatment was outstanding, but I'm disappointed with the front desk staff. The reception area was unstaffed once more, which has been an ongoing issue during my previous visits. Despite the receptionist's absence, the doctor's care remained top-notch.

Disappointing decline in once reliable medical service

I previously maintained a favorable opinion of this service, but recently, communication has completely broken down. Despite attempting to contact them at scheduled times, I cannot even reach the reception desk. They lack basic communication tools like call waiting or voicemail, making it impossible to connect with anyone.

Worst medical experience ever terrible doctor avoid

I'd give zero stars if the rating system allowed it. The medical professionals here display a complete disregard for patient well-being and consistently offer baseless justifications. I strongly caution anyone against choosing this clinic, and specifically advise against consulting Dr. Hadid, who demonstrates an appalling level of self-centeredness and disrespect.

Frustrating communication breakdown at brompton hospital

I've been attempting to reach a receptionist to verify a patient's registration (I'm employed at Brompton hospital in London). It's absolutely impossible to connect with anyone - the phone just continues ringing with no response. I've made 10 separate calls since this morning, and this delay is directly impacting a patient's discharge. The level of service is incredibly unprofessional.

Terrible service during my most vulnerable time

I rarely seek medical attention, which makes it all the more distressing that I've been so poorly treated by my rosewood practice after recently giving birth three weeks ago! This has been my GP surgery since childhood, and I've been treated abysmally by the receptionists. I'm set to be removed from their care simply because I'm outside the catchment area, despite being a long-term patient, and to do this while I'm at my most vulnerable following a traumatic birth and dealing with a serious health condition is absolutely unacceptable. It seems you must divulge intimate personal details to the receptionist just to have them determine whether your issue is deemed worthy of seeing a doctor. Dr Hadid is incredibly kind and supportive, and while she's currently unavailable, they're systematically dismantling the quality of the surgery!!!

Compassionate healthcare with friendly and attentive staff

The medical professionals here are exceptional, and the entire team is top-notch. Like many healthcare practices, they're stretched thin, but they consistently strive to deliver outstanding patient care. I absolutely endorse this practice and would enthusiastically recommend them to others.

Frustrating customer service and poor communication skills

Getting in touch with this company is a nightmare. Their voicemail greeting lacks basic professionalism by omitting the business name, which makes customers hesitant to share any confidential information.

Terrible service with unhelpful and unprofessional staff

From the start, the young reception staff displayed an unhelpful attitude, seeming put out by any request. I was waiting and noticed the nurse's absence. When I inquired with the receptionist, she reacted as if my question was absurd. The nurse eventually arrived 8 minutes past my scheduled time, suggesting she was late and showed up after a patient's appointment was meant to begin. The nurse then requested a form, but I hadn't been provided one. I returned to the receptionist, who demonstrated continued incompetence by being unable to locate the forms (which were literally right beside her), despite my explanation of being a referred patient. I was then forced to wait while they sorted out the paperwork. On a positive note, the nurse herself was pleasant and efficient.

Disappointing service and untrained staff

Customer service and personnel need significant enhancement. Additional staff training is essential.

Avoid this clinic at all costs

Front desk staff consistently absent, customer service is abysmal

Frustrating healthcare with poor service and delays

1. Scheduling is challenging. The clinic operates from 8 am to 6:30 pm. Early morning appointments require advance booking, otherwise you'll likely get a slot after 11 am. Online bookings are only possible in advance, and same-day appointments necessitate a phone call. The doctor suggested I might prefer private healthcare, implying better service. I must point out that NHS isn't truly free - I contribute through monthly taxes. When I can't predict my medical needs, visiting this practice means losing half a workday without compensation. 2. Consistent tardiness is an issue. In my experience, wait times stretch up to 45 minutes. 3. Their antibiotic prescriptions repeatedly fail to address my condition. After multiple unsuccessful attempts, I insisted on escalation. The doctor referred me to the hospital, but three months have passed with no communication. I requested access to my medical records, and they only provided a single printed result. Reception redirected me to the doctor, who then told me to complete a form - which I couldn't locate in the practice. It seems NHS should guide patients, not create bureaucratic obstacles. 4. I hope sharing my experience might prompt service improvements.

Worst customer service experience ever

An unprofessional and discourteous front desk staff member who clearly lacks proper training and basic customer service skills

Worst customer service nightmare ever experienced

The front desk staff at this establishment is so monumentally unprofessional that they should seriously reconsider their career path. Their complete absence of empathy and basic interpersonal skills makes them wholly unsuited for any role involving human interaction, especially with individuals in potentially sensitive situations. They desperately need to find alternative employment that doesn't require any meaningful human engagement.

Terrible customer service at its worst

Encountered extremely unprofessional and discourteous treatment from the employees during my visit.

Receptionist ruined my otherwise pleasant medical experience

I can't recall the name of the person I interacted with on the phone, but their demeanor was extremely unpleasant. The general practitioner is wonderful, yet the receptionist could definitely benefit from improving their interpersonal skills and approach.

Worst customer service ever in my life

Absolutely terrible customer service! These employees desperately need to take a crash course in basic human decency and politeness!!!