Roseworth Surgery

Never had a single issue here

Excellent experience! I have consistently had no problems whatsoever at this practice.

Reception staff were dismissive and hung up calls

The reception team's approach left me feeling frustrated and upset. I found the interactions during my contact with the practice to be dismissive, and I felt that calls were ended abruptly without proper resolution. I believe the management should be aware of these concerns, as the quality of patient interactions may impact how people view the practice. Following a subsequent call to the practice, I experienced similar difficulties with the reception staff. I found them unhelpful and unwelcoming during our conversation. It seemed to me that the role may not be a good fit, and I would encourage the practice to consider whether staff are suited to patient-facing positions.

Reception team sorted my login issues quickly

I cannot express enough gratitude to the reception team and the assistant manager for their exceptional assistance with my account access issues. They were incredibly helpful and professional throughout the process, and I truly appreciate their support.

Quick appointments and flexible phone options available

This practice has consistently provided me with excellent care. The clinicians I have consulted with have demonstrated politeness, professionalism and genuine concern for my wellbeing. The surgery offers both remote and face-to-face consultation options, with the remote appointments often being more convenient for my circumstances. The front desk team are courteous and supportive, and I have found it straightforward to secure appointments without lengthy delays.

Long wait for an urgent appointment

I have been dealing with significant stomach discomfort and at one stage experienced severe digestive issues, along with a widespread skin irritation. When I reached out to the practice, the earliest available appointment was over a week away, and I was advised to obtain remedies from the pharmacy without a prescription. Overall, I found the standard of care to be disappointing.

Confusing catchment area information from surgery

I received correspondence from the practice indicating that my postcode falls outside their service area. This was further confirmed during a telephone conversation, with notification that my location will not be included in their coverage going forward. However, upon reviewing the practice website, my address appears to be situated within the stated catchment boundaries, and the practice is listed as accepting new patients from my area. Notably, none of my neighbouring residents have received similar correspondence, and I have not received any explanatory communication from the practice regarding this matter.

Phone queues rarely longer than five callers

I feel very fortunate to be registered at this practice. In fact, I've had to stop recommending it to others because they tend to be sceptical of how positive my feedback is!! We're all familiar with discussions about declining standards in general practice. Through my involvement in such conversations, I've found that this practice appears to be virtually unique in still offering all the services that people elsewhere commonly say have disappeared. When I compare it objectively with the general practices that serve other members of my family, including an elderly relative, this surgery stands significantly ahead. When you call at the start of the working day, you rarely encounter a queue of more than a handful of callers and typically get through in under ten minutes. If you need to see or speak to a clinician on the same day, you almost always can. The reception team are consistently pleasant and professional. They're appropriately firm when necessary but never discourteous or hostile in my experience. The clinical staff are excellent. I regularly see several practitioners, all of whom are highly knowledgeable, clinically competent, sensible, and willing to seek advice from colleagues when uncertain. They're all approachable and easy to interact with. The nursing team provides an invaluable service that enables the practice to deliver outstanding preventative health programmes, maintain efficient vaccination schedules and keep on top of regular monitoring. I'm particularly grateful for the practice's routine monitoring programme which identified a serious condition in 2022 at a critical point. The technology systems are current and function effectively, with particular strengths in prescription management and access to personal health records. I'm able to interact very smoothly with the practice through the NHS app interface. In summary, I can thoroughly recommend this practice across all aspects of its service.

Practice recognised for consistent local support

Well done on the recent media coverage. It comes as no surprise that this practice is held in such high regard compared to other local medical facilities. The commitment to excellence and investment in training future healthcare professionals is commendable. Thank you for the consistent quality of care provided over many years.

Warm surgery with automatic doors made a difference

I cannot speak highly enough of this practice. My elderly relative recently became a patient here after struggling to receive adequate support elsewhere. The surgery itself is welcoming, well-maintained, and features accessible facilities that are particularly helpful for those with mobility needs. The clinician my relative sees regularly demonstrates genuine compassion and empathy, showing real care for their patients. My relative consistently feels supported by their considerate approach and always leaves appointments feeling considerably better. I would wholeheartedly recommend this practice to anyone thinking about registering as a patient.

Reception team made booking straightforward and easy

Exceptional care provided by the clinical team, nursing staff and reception team. Truly invaluable!

Quick appointments and helpful reception staff

Appointments are typically available without excessive waiting times, and the reception team consistently provides helpful assistance. This is a well-run practice 👍

Long-term patient with helpful reception staff

Excellent practice with wonderful healthcare professionals and administrative staff. I have been attending for many years and have consistently had positive experiences. I am a strong supporter of the NHS!

Efficient appointments and proactive health reminders

I find it straightforward to secure an appointment whenever needed, and the practice consistently follows up regarding screening and immunisations, ensuring I receive my results promptly. The service operates with considerable efficiency from my perspective.

Reception staff were dismissive and unhelpful

I have been a patient at this practice for a considerable time. During a recent visit, I had a negative experience with a member of the reception team who I found to be discourteous and lacking in professionalism. Their manner was disrespectful, which has left me disappointed with the service. As a result of this interaction, I am reconsidering whether to continue attending this practice.

Difficult to get test results explained

It is unfortunate that obtaining test results requires considerable persistence. I would not recommend this experience.

Felt heard and put at ease during appointment

The clinician I saw was wonderful and made a difficult issue and experience for me seem no problem at all and was very compassionate.

Reception staff were dismissive and unhelpful

The receptionist's approach fell short of expectations and lacked the attentiveness I would have hoped for.

Surgery cancelled appointment without medication supply

My husband was diagnosed with a condition requiring an injection every three months and had an appointment scheduled. An hour before the appointment, he was contacted and told that the surgery's medication supply had not arrived, so the appointment was cancelled. He was advised he would be contacted once supplies became available. This medication is important for his health management, and he had been informed at diagnosis that timely administration was necessary. He called the surgery the next day, but the medication still had not arrived. He was told again that he would be contacted when it became available, though no timeframe was provided. His hospital consultant was able to supply the medication and suggested he contact the surgery to have it administered. The earliest available appointment was Monday, which he accepted. After collecting the medication from the hospital, he visited the surgery on the chance that someone might be able to help and reduce his worry. Upon checking the system, he was informed that the nurse was unfortunately no longer available. It was 3:38 pm when he checked the time after leaving the surgery. We have been registered with this practice for many years, and while I understand that policies and procedures were likely followed, I wonder where the care and compassion in healthcare has gone.

Efficient practice with courteous reception staff

An excellent medical practice that demonstrates outstanding efficiency and courtesy.

Family care with helpful administrative staff

My family and I have received outstanding care from the clinical and administrative team at this practice since we became patients two years ago.