Rosmellyn Surgery

Caring appointment

Contacting on behalf of my elderly aunt who attended surgery yesterday re appointment . Aunt said appointment was with a female doctor who made her feel very comfortable said nothing was rushed and said how caring and professional female was

Attended surgery today

Contacting on behalf of my elderly aunt who visited this afternoon today 6/1/26 My Aunt was seen by very efficient and caring nurse Always feels at ease at this surgery

Friendly staff made all the difference

A truly excellent medical practice. I'm extremely pleased I switched to their care. The administrative staff are accommodating and pleasant. The physicians are equally welcoming and professional.

Warm and caring health team saved my day

Truly exceptional service with incredibly caring and welcoming personnel who demonstrate utmost professionalism and go above and beyond to help. Greatly appreciated.

Rosie and team went above and beyond

During the past fortnight, I've interacted extensively with Rosmellyn while managing my elderly relative's health situation. Their collaborative approach is impressive, with consistently professional and supportive staff. Receptionist Rosie stands out as especially dependable, always delivering on her commitments - a crucial lifeline for me, given my distance from the location. The doctors demonstrated excellent care by conducting an urgent home visit and successfully preventing hospital admission through a Home First referral. My sincere appreciation goes to their entire team.

Quick wound check with caring nurse

I'm not a resident of this medical facility, but I'm staying with a friend who is a patient there. Today, I came in to have my surgical wound examined. After calling on Friday, I was scheduled for an appointment on Tuesday. The nurse was incredibly compassionate and welcoming, even offering to re-examine the wound before I depart in a few days. Much appreciation.

Helpful support team makes my day

Consistently demonstrate warmth and understanding during every phone interaction.

Trusted surgeon who truly cares

Exceptional care and attention to detail. The team demonstrates genuine compassion and professionalism. I've been a loyal patient since their inception and am thoroughly satisfied with my surgical experience. Truly praiseworthy.

Missed appointment despite painful back journey

I am utterly frustrated with the reception's handling of my situation today. Due to transportation disruptions with the train strike and delayed bus, I arrived 25 minutes behind schedule. I had proactively informed the receptionist beforehand about my potential late arrival and explained my severe back pain. Despite this, the receptionist refused to let me see the physiotherapist. This is particularly galling because in previous visits, I have consistently been punctual, yet today I was turned away when I was merely running late. The additional stress of rushing from the station has only intensified my existing pain. It is unacceptable that a receptionist can unilaterally decide a patient's fate without consulting the medical professional, especially when the patient is clearly in significant discomfort. Their rigid approach shows a complete lack of compassion and understanding.

Helpful doctors in a modern medical center

A top-notch medical facility in a truly impressive location. I've discovered that all the healthcare professionals are approachable, attentive, and eager to understand and address my concerns. My medical needs are being expertly managed. The front desk team is exceptionally welcoming and warm.

Friendly staff made my day

I have to express that Rosmellyn Surgery is exceptional, with all staff members demonstrating remarkable friendliness and genuine compassion.

Pleasant workspace with cozy reception area

The facility boasts an appealing design with a thoughtful layout, though the reception areas feel somewhat cramped. Despite this minor drawback, each of my interactions here has been consistently positive and comfortable.

Confusing care for my knee injury

Complete waste of time and medical incompetence. I received a potential meniscal cartilage tear diagnosis and was directed to get an x-ray, which makes absolutely no sense since x-rays are designed for bone imaging, not soft tissue examination. When I challenged the doctor about this, they claimed I "must have an x-ray before a CT scan" can be ordered. Roughly two weeks later, the surgery's staff randomly informed me that I don't have arthritis - a condition I was never originally diagnosed with. When I tried explaining this to the receptionist, she simply stated, "That's all I have in front of me." Absolutely no treatment, no solution, and they flatly refused to let me speak directly with the doctor or have the doctor contact me back.

Insulin prescription nightmare for parents

Attempting to secure insulin for my child, the prescribed medication turned out to be incompatible with her insulin pen. Despite a direct intervention from her diabetes care team, they stubbornly refused to rectify their mistake. Their reckless disregard potentially endangers patient safety—I strongly advise steering clear of this healthcare provider.

My complex case finally understood

Rosmellyn medical center truly stands out with their exceptional service. The entire team, from front desk personnel to nursing staff and physicians, demonstrates remarkable professionalism and compassion. Despite the intricate nature of my medical challenges, my healthcare provider remained persistently committed to my treatment, offering unwavering support and expertise throughout my care journey.

Caring staff made my healthcare journey smooth

The staff here go above and beyond to provide exceptional service. Whether I'm navigating the NHS app or speaking directly with receptionists or administrative personnel, I'm consistently met with warmth and genuine compassion. The medical professionals - from doctors and nurses to the phlebotomy team - are attentive listeners who genuinely engage with patients, taking time to discuss treatment options and value individual perspectives. Even in instances where something might have been initially overlooked, they've been remarkably swift and efficient in addressing and resolving any issues.

Botched procedure left me in total pain

Terrible medical procedure - Steer clear unless you're seeking complications. The entire experience was a nightmare from start to finish. The surgeon seemed incompetent, the staff was unprofessional, and the aftermath was pure misery. I cannot emphasize enough how much I regret going through with this. Save yourself the pain and find a different healthcare provider. This was, without a doubt, the worst medical decision I've ever made.

Mixed feelings about local medical practice

I've consistently experienced supportive and professional service from the entire team, starting with the reception staff and extending to the nurses and permanent doctors. While the occasional presence of foreign trainee and locum physicians can sometimes lead to communication challenges due to accent difficulties, which may create slight misunderstandings, I appreciate the overall quality of care. Ideally, I would prefer receiving treatment from the same medical professionals for better continuity, though I recognize that this isn't always feasible in a medical practice.

Friendly doctors who truly listen

The medical team here consistently demonstrates exceptional care, with both physicians and personnel displaying a remarkably supportive and upbeat attitude while genuinely addressing every patient's needs.

Rude staff ruined my recent visit

The experience can vary, but my most recent encounter was notably subpar and demonstrated a significant lack of professionalism.