Royal Crescent Surgery

Absolutely terrible medical service avoid at all costs

I would gladly award zero stars if that were an option. This represents the absolute lowest point of customer service my partner and I have ever encountered. We are completely enraged by both the reception staff and medical professionals at this facility. Two months ago, my partner initiated contact regarding a non-life-threatening but significant medical concern requiring consultation. She was scheduled for a phone consultation that failed spectacularly - they called briefly, likely for mere seconds, which she missed despite having her phone volume at maximum. A rescheduled call, originally promised for morning, arrived well past midday. Subsequently, they promised a callback which never materialized, forcing her to reschedule again for today. After two months, she has neither seen nor spoken with a physician. Today's attempt to resolve this was equally disastrous - we endured a 10-minute hold before the receptionist abruptly terminated the call, and a second attempt was summarily cancelled. If I demonstrated such profound professional incompetence in my own workplace, I would have been immediately terminated.

Exceptional care from friendly medical professionals

Top-notch blood drawing professional with an exceptional team - from physicians and nursing staff to administrative personnel, they're all outstanding.

Smooth and efficient flu shot experience at st lukes

I visited St Luke's church hall to receive my annual flu shot last weekend. The entire process was incredibly efficient, with welcoming staff guiding me from the entrance through to the vaccination area. The team administering the vaccines was wonderfully coordinated, creating a smooth and professional experience. Every staff member I encountered was friendly and supportive, and I was particularly reassured by the careful attention to Covid safety protocols. Kudos to the Royal Crescent surgery for running such an excellent vaccination session - my sincere appreciation goes out to everyone involved.

Amazing healthcare with caring and attentive staff

I've been a patient at this medical practice since birth, and so have my children. Every staff member is kind, competent, and consistently helpful. The doctors always take the time to listen attentively and never make you feel rushed or like an inconvenience. I would absolutely recommend this practice and have no desire to seek care elsewhere. Thank you to all the wonderful staff for providing such exceptional healthcare.

Exceptional care with minor musical inconvenience

Exceptional medical procedure with an outstanding team. The only minor criticism I have is their less-than-enjoyable telephone waiting music.

Frustrating appointments and unhelpful booking system

Scheduling an appointment is incredibly challenging, and for someone working night shifts, it's downright impossible. Their online booking system never seems to have available slots, and having to call during morning hours is extremely frustrating when I should be sleeping, not trying to secure a medical appointment. It's difficult to consistently see the same physician, making me feel like I'm being shuffled around without personalized care. Recently, I received a text prompting me to book an appointment. Upon arrival, the doctor asked, "How can I help you?" I explained I wasn't sure, as I had ongoing health concerns and was simply told to come in. It turned out the sole purpose was to inform me about needing a blood test. I was bewildered - why did I have to wait three weeks for such a simple message that could have been communicated via letter? Even the stand-in doctor acknowledged the absurdity of the situation. The doctor was genuinely pleasant, which made it particularly disappointing that I couldn't have her as my regular healthcare provider.

Incredible healthcare with compassionate and skilled doctors

Each medical professional at this facility has been outstanding. Whether I was delivering children or seeking treatment for my own health issues, the care has been consistently excellent. My sincere appreciation goes to the entire staff.

Friendly staff make medical visit pleasant and comfortable

The medical staff, from physicians to nursing personnel and front desk employees, consistently demonstrate a high level of professionalism and provide warm, welcoming service with their friendly demeanor and cheerful greetings.

Terrible service ruins weekend shopping plans

Shocked to find the place closed on a Saturday morning. Extremely inconvenient and frustrating.

Exceptional care from a truly compassionate doctor

I'm thoroughly satisfied with the care provided during my medical procedure. The physician consistently goes above and beyond in addressing my needs.

Terrible service and unhelpful medical staff

Extremely hesitant to schedule me for a consultation, implying I should tolerate a three-week delay for an issue directly impacting my professional life. Upon finally meeting the physician, she displayed an appalling attitude - condescending, unhelpful, and essentially declaring that since she couldn't detect any problem, no problem existed... - clearly, those seven years of medical education were put to stellar use. I'm sincerely hoping this represents an isolated incident with a single practitioner at the clinic, but I'm seriously contemplating finding alternative medical care.

Compassionate care that truly makes a difference

The medical practice offers a warm and accommodating environment. Scheduling appointments is typically quick, with slots available within a week, though specific doctor and time preferences might extend wait times slightly. The reception team is exceptional, demonstrating genuine helpfulness and going above and beyond. Physicians take a thoughtful approach, truly engaging with patients rather than rushing through consultations. All staff members, including nurses and healthcare professionals, have been wonderfully kind and welcoming towards both myself and my children. This is healthcare delivered exactly as it should be! I enthusiastically endorse this surgery to anyone seeking quality medical care.