Royton Health & Wellbeing Centre

Excellent service

Appointment yesterday procedure today, Dr V and staff very reassuring and helpful

Good service

I had a referral appointment and they made me an appt for the following day. I had a procedure which was painless and the staff including Dr were very supportive

Felt Completely Abandoned During My Darkest Time

I attempted to share my deep personal challenges—unemployment, a relationship collapse, and the loss of my mother—only to be dismissed with a brief, perfunctory phone conversation and yet another digital form to complete. My sole desire was to connect with a compassionate professional, and it's no mystery why suicide rates among men in my demographic are escalating when genuine attempts to seek help are met with such callous indifference.

Frustrating Wait, Zero Appointments Available

Completely ineffective service with zero availability for consultations. Recommend visiting the emergency department instead. Their scheduling infrastructure urgently requires modernization to match standard primary care clinic practices.

Morning Struggle to Book an Appointment

The Royton Health and Wellbeing Centre is showing improvement, but their appointment booking method needs reconsideration. They've suggested contacting them through social media platforms like Facebook and Instagram, yet many people, especially older individuals, don't use these channels. This approach leaves patients like myself wondering how we're supposed to schedule appointments. I simply want a straightforward way to book a consultation without navigating complex forms, which other medical practices manage to do without such barriers.

Frustrating Prescription Runaround at the Surgery

I contacted the reception to follow up on a missing prescription. The receptionist directed me to call the surgery again using option 1 for the prescription department, and then instructed me to ring back to the patient advisor line to schedule a nurse appointment. Medical practices need to recognize that when patients reach out, they should take responsibility for the issue, resolve it, and proactively follow up. Patients should not be burdened with tracking down prescriptions that cannot be fulfilled or forced to make multiple calls to the surgery. Handling these administrative tasks is the clinic's responsibility, not the patient's.

Lynn at reception made my day

This medical practice is absolutely exceptional. They have been providing outstanding care for my mother for three years. The entire staff is courteous, compassionate, and highly skilled. Lynn at the front desk is particularly wonderful and is an invaluable member of the team.

Rude Doctor and Terrible Triage System

The appointment scheduling process is completely dysfunctional and frustrating. While some of the front desk staff are genuinely pleasant, others display a shocking lack of interpersonal skills and compassion - they desperately require training in basic communication and empathy. Dr. Vance is particularly egregious, being an incredibly dismissive and insensitive physician who comes across as thoroughly unprofessional. His bedside manner is so abysmal that even my elderly patients refuse to consider seeing him.

Triage Roulette at 8 Am Clinic

Accessing medical assistance at this centre appears entirely dependent on successfully navigating an online triage questionnaire. But even attempting to complete the form involves another convoluted waiting mechanism. Your opportunity for help hinges on being nimble with typing between 08:00 & 08:30, or submitting before the centre decides they've collected sufficient applications for the day. When I inquired about alternatives for those unable to rapidly complete the digital form, their suggestion was to either call 111 or visit the pharmacy for potential support. Surely this approach to healthcare access cannot be considered acceptable or reasonable?

Compassionate Family Health Centre Saved Me

This healthcare facility is truly exceptional, with an atmosphere of genuine warmth and empathy radiating from every staff member and physician. I'm incredibly grateful that I selected this medical practice. A close relative enthusiastically suggested I come here, and now I completely understand why. I want to express my deepest appreciation for the outstanding support and exceptional treatment I've received.

Endless Wait and Broken Triage Form Nightmare

This medical practice is absolutely dreadful! I wasted an entire hour on the phone only to be told to complete a triage form, which could have been communicated much earlier. The triage link is perpetually non-functional, and their phone queue consistently exceeds 30 people. Even worse, whenever I get close to being next in line, the call mysteriously drops. It's clear they have zero regard for patients and are completely uninterested in improving their broken system. When I visited in person to explain my need for a doctor's appointment, the staff member rudely just repeated "fill in the triage form" with an incredibly dismissive attitude. The entire experience is infuriating! I've been attempting to submit the triage form since 8 am using both my phone and laptop, and it still hasn't worked while I remain on hold with over 30 people ahead of me. If I could describe this practice in one word, it would be: ridiculous!

Triage System Drives Me Crazy

Attempting to schedule a consultation is impossible due to the perpetually unavailable Online Triage system. This medical practice is completely ineffective - the reception staff will pick up the phone but flatly refuse to book an appointment, rendering their entire service utterly pointless!

Quick and caring doctor visit

I haven't frequented medical facilities often, but the care I've experienced is absolutely top-notch ✨️ I cannot express enough gratitude for their exceptional service

Endless Queue, No Appointments at 8am

The healthcare system at this GP practice is completely inadequate. Attempting to book an appointment is a nightmarish experience where calling at 8am means you're 30th in line, forcing you to wait endlessly. After suffering through over an hour on hold, you're ultimately informed no appointments are available - how is this supporting patient needs? The online triage system is equally useless. It's overwhelmed and non-functional within minutes of opening, effectively preventing patients from accessing medical care. Patients have zero chance of securing a face-to-face consultation. Frustrated, I sought advice from my local pharmacist who confirmed my condition and suggested obtaining medication through a GP prescription. However, when following this advice, the receptionist insisted I complete an online triage form - which, as mentioned, is entirely pointless. While patients are consistently advised to avoid A&E and consult pharmacies, these recommendations are hypocritically ignored by the practice. It's no wonder emergency departments are overwhelmed, with patients waiting for hours in corridors. This week, I received an online health check link, which predictably doesn't function and directs users to phone the already dysfunctional practice. I cannot comprehend how they consider this an acceptable patient care model. What are GPs actually doing? They certainly aren't seeing or caring for patients. Patient care here has completely disintegrated. This system is fundamentally BROKEN and NOT fit for purpose. Urgent changes are desperately needed. I would gladly give zero stars, but being limited to one, I reluctantly assign that single star.

Worst flight ever on a bumpy afternoon

Absolutely dreadful

Frustrating wait at this unhelpful clinic

It's incredible how unhelpful they are. I've attempted to schedule an appointment multiple times, but they simply shuffle me between different hospitals without taking any meaningful action.

Quick and Efficient Morning Appointment

I'm genuinely impressed with today's service. By submitting my online triage early in the morning, I was able to secure an in-person consultation just two hours later, and I felt compelled to highlight this smooth and efficient process.

Frustrating phone call at terrible clinic

Couldn't connect via telephone and was compelled to undergo triage. When requesting a doctor's consultation, I was offered an alternative. The reception staff seem to believe they're medical professionals simply because they inquire about personal information. This general practice clinic is utterly ridiculous, and their medical license should be revoked due to their abysmal service. They deserve nothing but contempt.

Dr Aziz took time to explain everything

Dr. Aziz takes the time to provide comprehensive explanations and is incredibly supportive throughout consultations.

Terrible Healthcare, No Support Anywhere

Completely ineffective service where the employees lack any sense of support, making scheduling appointments a nightmare, and even when you manage to secure one, you're dismissively brushed aside.