Royton Health & Wellbeing Centre

Quick Doctor Visit That Helped

Arrived. Marginally improved. Departed.

Impossible to Book an Appointment

Getting a ticket to see Oasis would be a walk in the park compared to the nightmare of trying to contact these folks, let alone securing an actual appointment!

Missed Phone Appointment Frustration After Move

The practice used to be outstanding but has significantly deteriorated since relocating to their new premises. I had a scheduled telephone consultation after 10 am, and despite waiting extensively, no call materialized. This appointment had already been rescheduled previously by the surgery. When I contacted the enquiries desk, I was told someone would follow up later. Predictably, no communication came from the so-called "recall team" (which seems like a made-up department). I called again and received no explanation for the appointment cancellation, with the same vague promise that someone would contact me. Now it's past 5 pm, and still nothing. In today's technological era, a simple text or email explaining the situation would have been straightforward. They could have utilized the NHS App, though unsurprisingly, that isn't maintained either by the surgery. I'm utterly frustrated that the practice's quality has nosedived, and I've wasted an entire day on hold, with zero resolution or understanding of why my appointment never occurred. They desperately need to improve their communication and organizational processes. Get your act together.

Impossible Morning Form for a Distant Appointment

Complete nonsense. Save yourself the trouble. You're required to complete a form during a narrow morning window just to secure a medical appointment three weeks out. The state of healthcare has deteriorated so dramatically. It's no mystery why emergency rooms are overwhelmed and hospital wards are packed to capacity.

Waited 45 minutes for nothing

Absolutely dreadful customer experience

Frustrating blood test at empty waiting room

This health centre might just be the most subpar facility I've encountered. The staff are remarkably unpleasant and completely unhelpful. To the office manager: review these comments and provide support, or simply step aside. Without proper management, the situation seems dire. We've handled all COVID-related protocols independently with zero assistance. While I've rated this a 1 out of 10, I'm not attempting to sway other opinions. I visited today for a simple blood test scheduled a week from Wednesday. When staff questioned my tone, suggesting I was being sarcastic, I merely responded honestly. It's bewildering why the waiting area remains completely vacant. After contributing to this healthcare system for half a century, the quality of this wellness centre is disappointingly inadequate.

Passive-Aggressive Appointment Page Rant

Poor even before scheduling an appointment. Their website's booking page contains multiple paragraphs about appointment overruns, written in an unprofessionally snarky tone. "Do not say (or even think!) 'I don't attend the surgery very often so I've saved up my complaints'" - how passive-aggressive can a family health centre get?! We're all aware that GP appointments under the current government have been utterly decimated, and that many elderly patients misuse this service as a social activity rather than a medical consultation. But the content I read was absolutely shocking. They're essentially suggesting that if you have two medical concerns, you should arbitrarily choose which one seems more urgent, potentially risking overlooking a condition that could be critically serious. "Mentioning more than two conditions will be considered inconsiderate to the doctor and subsequent patients." Absolutely unbelievable.

Smooth ultrasound scan put my mind at ease

Despite encountering apprehension from prior critical feedback, I approached my ultrasound appointment with cautious expectations. The welcoming and supportive front desk personnel expertly guided me through the sleek and immaculate medical center. The healthcare professionals who attended to me were exceptionally polite, approachable, and highly competent. They provided a comprehensive explanation of the procedure, ultimately alleviating my concerns and leaving me feeling confident about my medical situation.

Broken Online Form Drives Me Crazy

Once more, the service at this medical facility is absolutely unacceptable. The clinic mandates an online registration form, but the form has been non-functional for more than a week. I encountered similar problems several months ago and was told they were initial setup challenges; however, five months later, the same issues persist. An online system is useless if it consistently fails to operate. I've attempted to contact them by phone, but they are not accepting any calls. I would prefer to give zero stars, but am forced to assign 1.

Frustrating wait times at this clinic

Unable to schedule same-day consultations

Worst flight ever on a packed plane

Absolutely dreadful

Impossible to Book an Appointment Anywhere

I attempted to schedule an appointment through their website, but the online booking system was unavailable during lunchtime. When I called the front desk, I endured a lengthy wait in their phone queue, only to be informed that no appointments were accessible. This service is fundamentally letting down the community that depends on it, with an apparent complete absence of empathy or concern. It seems financial considerations have superseded patient care, with bean counters seemingly dictating operations. I've observed a gradual deterioration of what was once an excellent healthcare resource. The management clearly needs a comprehensive overhaul, in my opinion.

Natalia James Made My Appointment Smooth

I scheduled a medical consultation and met with Natalia James. She demonstrated professionalism, compassion, and a warm personality. I want to express my gratitude to the entire staff for providing outstanding care and service. Much appreciation.

Confusing Yellow Brick Road to Nowhere

You can't simply call to schedule a visit - instead, you must navigate their convoluted process! I'm genuinely wondering if actual medical professionals work here or if it's just some automated system? This is a legitimate concern.

Booking Nightmare at Royton Health Centre

The online booking appointment system is an absolute nightmare. I consistently struggle to secure an appointment, and I'm bewildered by the current state of this facility. If I managed my own business with such inefficiency, I'd be out of operation immediately due to a complete absence of clientele. Let me be crystal clear: without your patients, you would find yourselves unemployed.

Terrible Wait at Useless Weekend Complex

Appalling customer experience. A massive, expensive facility that shuts down during weekends, with a cavernous waiting area that's virtually empty, typically hosting just a handful of people. Management should fire the entire team, demolish the structure, and replace it with residential housing.

Frustrating Wait at Royton and Crompton Practice

After dedicating over two decades to this medical practice, I'm compelled to seek a new healthcare provider. Their recent implementation of a new 'system' is utterly unacceptable. Before I could even fully describe my health concerns, the receptionist cut me off and directed me to complete an online form. She casually mentioned someone might respond in two days - as if doctors now operate on weekends? Absolutely not. I could potentially be waiting until Monday or Tuesday with zero certainty of an appointment. This approach is completely absurd. I'm convinced they have no genuine concern for my well-being and seem to assume my symptoms will magically resolve themselves (which they absolutely will not). So I want to express my gratitude to Royton and Crompton for making my decision to change medical practices incredibly straightforward. Farewell.

Unhelpful Staff at Julie's Reception Desk

A total disaster. It seems the prerequisite for working at reception here is to be discourteous, unhelpful, self-important, and pompous. Several staff members have perfected the skill of making patients feel like an unwelcome interruption. When I voiced my irritation to 'Julie' regarding difficulties accessing the link even when it was functioning, her solution was to suggest registering with a different medical practice. It's no surprise they repeatedly emphasize their zero tolerance policy in their recorded message. Maybe if the staff weren't so consistently rude and obstructive, patients wouldn't become so frustrated and aggravated.

Tough Time Finding a Parking Spot

Finding a parking spot can be challenging if you're unfamiliar with the area.

Nightmare Experience at Oldham Medical Practice

I've encountered one of the most inadequate medical practices in Oldham. For four days, I've been waiting for a return call without success. Getting an appointment seems virtually impossible unless you're on the brink of death. Their new online triage system is completely ridiculous - having to fill out extensive forms, be assessed for severity, and explain everything to the reception staff is just absurd. I haven't seen a proper doctor in nearly 12 months. Eventually, I was forced to resort to the emergency department after enduring a week of total neglect.