Royton Health & Wellbeing Centre

Nicky saved me on holiday weekend

Despite the numerous negative reports about Royton & Crompton Health Centre, I want to express my gratitude to Nicky for her exceptional and prompt assistance. I found myself on vacation without my medication and called the surgery late on a Friday afternoon. Remarkably, within just 30 minutes, I had an emergency prescription waiting for me at the local pharmacy where I was staying. Truly outstanding service. Many thanks, Nicky.

Helpful Staff Despite Tricky Appointments

Throughout my past two years of interactions with this medical practice, I've encountered ongoing challenges with their scheduling process, which continues to be a source of irritation. Despite these administrative frustrations, I must emphasize that the staff have been absolutely exceptional in every interaction, whether conducted via telephone or in person. Their approach has consistently been characterized by genuine helpfulness and unwavering support. Based on my personal observations, I perceive that the ongoing modifications being implemented are gradually enhancing the overall quality of the practice.

Karen made my health check stress-free

Visited for a medical assessment with Karen Molloy, and she was exceptional. She created a comfortable atmosphere, approached me without any criticism, and maintained a highly professional demeanor. Karen truly represents the best qualities of this healthcare facility - my sincere appreciation goes out to her.

Friendly care at my local medical practice

I've been a patient at this medical facility for an extended period and have consistently found my interactions to be satisfactory. The Practice boasts several compassionate and skilled healthcare professionals, including physicians, nursing staff, and administrative personnel.

Impossible to Book an Appointment Anywhere

Received a notification about scheduling an appointment. It's utterly ridiculous. Getting a slot is like winning the lottery. Call the 0800 number early morning, and the line is completely congested. By the time you manage to connect, all available slots have vanished. No option to plan ahead. These are their absurd rules. Might as well just give up and perish elsewhere.

Long Wait for a Simple Doctor's Appointment

Obtaining an in-person doctor's consultation was incredibly challenging. The process required me to initially schedule online, then wait for a text message to contact the receptionist. I had to arrive at the clinic by 8am the next morning just to secure a phone consultation with the physician. Fortunately, I eventually managed to get my medical issue addressed.

Terrible Service Putting Patients at Risk

These medical professionals are completely inadequate and are genuinely endangering patients' well-being and safety. Having to wait a fortnight just for a phone consultation is ridiculous, and I'm bewildered how a physician can possibly make a diagnosis remotely. The doctor appeared totally apathetic and directed me to get blood tests at the GP's office, only to discover they no longer provide that service! Now I'm forced to travel elsewhere and face another two-week waiting period for an appointment! I'm anxiously hoping it's not something serious because a total four-week delay is absolutely unacceptable and could potentially involve a critical health issue. These general practitioners are presenting a substantial risk to patient care.

Endless Runaround at My Local Practice

Abysmal telecommunications and medical support. Recently attempted to schedule a telehealth consultation with my physician, only to be redirected multiple times. Initially told to consult a nurse during an upcoming unrelated appointment, then the nurse suggested speaking directly with the doctor. Upon visiting reception, I was instructed to book online. An entire week has passed, and I'm still unable to communicate with my general practitioner. This dysfunctional process clearly illustrates why emergency departments are overwhelmed and struggling to cope.

Impossible to Schedule a Heart Check-up

I'm thoroughly frustrated with this medical practice. Scheduling an appointment seems impossible, and even when you manage to get through, all slots are already taken. Compared to my previous healthcare provider, where I consistently received quarterly cardiac check-ups, I've been completely unable to secure a single follow-up in over two years since joining this clinic.

Frustrating Customer Service Nightmare

Utterly futile experience. Scheduling an appointment or establishing phone contact is practically unattainable.

Impossible to Get an Appointment Here

Utterly useless establishment. It's IMPOSSIBLE to secure an appointment here! I attempted calling twice. Found myself at positions 18 and 16 in the waiting line. After hanging on until I was nearly third in queue, the call abruptly disconnected. Wasted 40 minutes achieving absolutely nothing. So I trudged through icy conditions the following morning, only to be informed that all appointment slots were exhausted. This feels like operating in a completely dysfunctional system!

Endless Waiting and Prescription Confusion

My daughter endured a two-week wait for a telephone consultation, during which the doctor agreed to prescribe medication. However, upon visiting the pharmacy, she discovered no prescription had been received. She then spent 90 minutes queuing at the practice's prescription desk, only to learn that the doctor had not completed the prescription and had no record of their telephone appointment. It's an absolute organizational disaster. Additionally, my wife encountered another issue where a prescription was sent to the pharmacy for a quantity 12 times larger than required. The pharmacy attempted to contact the practice to clarify the error but has been unable to reach anyone after a week. It seems ridiculous that there isn't a dedicated contact line for healthcare professionals to quickly resolve such critical matters.

Missed Prescription Again, So Frustrating

Once more, my monthly prescription hasn't been forwarded to the pharmacy promptly, despite daily phone calls. I've been informed it's still with the doctor, leaving me completely without my necessary medication. This situation is utterly unacceptable. The medical practice urgently needs to improve their processes. To make matters worse, their phone lines remain as frustratingly inaccessible as ever.

Terrible customer support at the store

Practically zero customer support to speak of

Terrible Wait Times Drove Me Crazy

Totally not worth it! Attempted to complete the online registration for my child to avoid the absurdly long phone wait. Received a text message informing me there are zero available slots for the next 10 days. They provided an after-hours contact number - and surprise, surprise - still no appointments until next week! Absolutely unacceptable situation.

Friendly Staff Made My Appointments Stress-Free

My visits were seamless and hassle-free. The staff demonstrated exceptional courtesy and warmth, making me feel truly valued. The level of care I received was absolutely top-notch, and I couldn't have asked for a more pleasant experience.

Frustrating Dr's Office with Endless Phone Struggles

This medical practice is a complete farce, managed by incompetent physicians focused solely on cutting costs. I've relocated due to multiple critical issues: 1 Telephone access is impossible - if you somehow get through, you'll endure over an hour's wait, only to be disconnected or hear endless ringing. 2 Booking appointments is utterly hopeless. Weeks pass before securing a slot, and their advice to call early morning is futile - by 8am the lines are jammed, and emergency appointments vanish instantly. 3 Doctors consistently fail to honor their commitment to callback on agreed dates (they simply don't). These represent just a handful of the ongoing catastrophes. I'm documenting this nightmare because I'm still battling weekly to obtain my daughter's prescriptions. From this point forward, no week presents anything remotely predictable or straightforward. One extremely frustrated Parent

Impossible to Book an Appointment

The clinic insists on booking appointments strictly at 8am sharp. I attempted to call their line 5 separate times within a 6-minute window, and each time was greeted by an automated message suggesting I retry due to excessive call traffic. Throughout my entire year as a patient, I have consistently failed to successfully schedule a single appointment.

Impossible to Book an Appointment

Impossible to get any response. Website reservations perpetually result in error pages. Their phone support is so overwhelmed it immediately disconnects, claiming they're at capacity. Scheduling an appointment seems unattainable. Utterly substandard customer care. Repeatedly failing their patients in every possible way.

Quick and Smooth Morning Check-In

Swift and efficient customer experience with minimal waiting time