Patient Experience Summary

Feedback across the file reveals predominantly positive experiences with appointment booking, accessibility, and clinical care. Patients consistently report efficient appointment scheduling, responsive communication when contacting the practice, and welcoming reception experiences. Clinical consultations are characterised by attentive listening, professional expertise, and compassionate approaches that instil confidence in the service. Continuity of care is noted as a strength, with patients appreciating straightforward access to follow-up appointments and telephone consultations.

However, some negative experiences emerge around registration and reception interactions. One patient reported discourteous treatment during the registration process and lack of communication regarding application status. Additionally, concerns have been raised regarding insufficient support for specific patient requests, with staff reportedly providing no assistance in certain circumstances.

Overall, the practice demonstrates strong performance in clinical care quality, appointment efficiency, and accessibility. Areas for improvement centre on consistency in reception experience and ensuring comprehensive support for patient requests, particularly those requiring coordination across services.

Appointment

81.29 %
Great

Reception

72.86 %
Great

Cleanliness

75.00 %
Great

Care

86.43 %
Excellent

Respect

84.57 %
Great

Seen on time

83.71 %
Great

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KK

Kawal K. Google one year ago

Rating

Excellent!

Compassionate care and clear communication

Dr. Shantnakumar's exceptional care and compassion truly stood out during my visit. She went above and beyond to ensure I received the best possible treatment. The experience was outstanding, leaving no room for improvement. Her ability to explain everything with clarity was remarkable. The doctor's friendly demeanor and willingness to help made me feel at ease throughout the consultation. I couldn't have asked for a more positive interaction with a healthcare professional.

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MA

Mark A. Google one year ago

Rating

Excellent!

Grateful patient praises Dr. Shanthakumaran

I'm grateful to Rarg for introducing me to the exceptional Dr. Sandury Shanthakumaran. This remarkable physician's attentiveness and expertise were truly life-saving. By promptly referring me to the appropriate specialist at a critical moment, Dr. Shanthakumaran ensured my survival. I'm immensely thankful for their intervention, as I might not be here today without it. This doctor has undoubtedly earned my highest recommendation and deepest appreciation.

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MA

M A. Google one year ago

Rating

Bad!

Disappointing experience with Dr. Polo's care

Dr. Polo's medical approach leaves much to be desired. My encounters with him have been consistently disappointing, leading me to actively avoid scheduling appointments. Unfortunately, circumstances forced me to see him when my preferred physician was unavailable. Despite my daughter's alarmingly high fever, Dr. Polo dismissed her condition as insignificant and sent us home without proper treatment. I've resorted to administering over-the-counter medication to manage her temperature myself. His presence in the medical field seems pointless, and consulting him is an exercise in futility. In stark contrast, Dr. Ravi stands out as a far superior practitioner in every aspect.

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AJ

Amanda J. Google one year ago

Rating

Bad!

Seeking blood test support for cancer patient

Seeking a qualified medical professional to conduct a blood test for compatibility with my sibling battling blood cancer has been an arduous journey. Despite clear instructions to contact my physicians, I've encountered significant obstacles. Conversations with two separate staff members yielded no assistance whatsoever. It's perplexing that my other siblings effortlessly navigated this process through their respective doctors. My request is straightforward - I simply require a physician to draw my blood, and I'll manage the rest. The glaring absence of support and direction in this critical matter is deeply concerning. Perhaps it's high time to implement a comprehensive protocol for families in similar situations, ensuring they receive appropriate assistance rather than facing outright neglect. The current approach, or lack thereof, is woefully inadequate and fails to address the urgent needs of those seeking to help their loved ones.

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AJ

Ahir J. Google 2 years ago

Rating

Excellent!

Caring physician: Expert medical and life guidance

Dr. Smith proves to be an exceptional physician, demonstrating not only medical expertise but also remarkable interpersonal skills. His ability to provide clear, insightful guidance extends beyond medical matters, making him a valuable resource for patients seeking comprehensive care and advice. The doctor's approachability and willingness to offer thoughtful recommendations contribute significantly to a positive healthcare experience.

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MC

Mike C. Google 2 years ago

Rating

Excellent!

Positive review of Rush Green Medical Centre docs

I'd like to express my mother Carole Reid's sentiments regarding Rush Green Medical Centre. She finds Dr. Poolo and Dr. Vernoff to be exceptional physicians who demonstrate a commendable level of attentiveness and care. These doctors consistently allocate ample time to thoroughly listen to their patients' concerns, ensuring a comprehensive understanding of each individual's needs. Their approach to patient care is characterized by helpfulness and genuine dedication, which has left a lasting positive impression on my mother. The medical centre's commitment to providing quality healthcare through such attentive and patient-focused practitioners is truly praiseworthy.

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SS

Sandra S. Google 2 years ago

Rating

Excellent!

Caring doctors save lives: A 24-year journey

For the past 24 years, I've been a patient at this medical practice, and I can confidently say that the level of care provided by the doctors is exceptional. Their dedication and commitment to patient well-being are truly commendable. Without a doubt, this is the finest doctor I've encountered, having been registered with several due to relocations. What sets this medical centre apart is its ability to perform minor surgical procedures and its specialized ear, nose, and throat clinic. The physicians here are proactive in investigating any concerns that warrant further examination. I'm particularly grateful for the thoroughness of these GPs, as it led to the discovery of my brain tumor, resulting in a necessary craniotomy. The practice's comprehensive approach to healthcare is reassuring, and I'm certain that anyone seeking medical attention here will be more than satisfied with the quality of care they receive. It's a relief to have found such a reliable and competent medical team.

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TW

T W. Google 2 years ago

Rating

Excellent!

Grateful patient praises Dr Ravi's exceptional care

Words cannot adequately convey my appreciation for the outstanding treatment I experienced under Dr. Ravi's care. Upon noticing a possible health concern, I sought his guidance, and he promptly offered counsel and comfort. He not only expedited the scheduling of my consultation but also facilitated my seamless admission to the medical facility. Dr. Ravi's empathetic demeanor and skillful management transformed what could have been a daunting ordeal into a manageable process. I wholeheartedly endorse his expertise to anyone seeking top-notch medical attention and unwavering support.

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TG

Tamilthassan G. Google 2 years ago

Rating

Excellent!

Positive experience with Dr. Ravikumar and Dr. Vinoth

I had a fantastic experience with Dr. Ravikumar and Dr. Vinoth. Their service was top-notch, and they provided incredibly thoughtful advice. Both doctors demonstrated exceptional kindness throughout my visit, making me feel comfortable and well-cared for. Their expertise and friendly demeanor truly stood out, leaving me highly impressed with the quality of care I received.

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JT

Jaffrin T. Google 2 years ago

Rating

Excellent!

Friendly staff and quick appointment booking

I recently visited for my scheduled appointment, and I was thoroughly impressed by the exceptional courtesy and professionalism displayed by both the staff and other individuals present. When I initially reached out to book my appointment, their prompt response was noteworthy. The efficiency of their communication left a positive impression on me. Overall, my experience was highly satisfactory, and I wholeheartedly endorse their services. 👍🏼

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JJ

Julija J. Google 2 years ago

Rating

Excellent!

Exceptional care at Poolo's Surgery with Dr. Ravi

My daughter and I experienced exceptional care at Poolo's Surgery under Dr. Ravi's guidance. We've frequented the GP practice numerous times since the warmer months, and consistently found the doctor to be amiable, competent, and genuinely attentive. It's without a doubt the finest medical service we've ever encountered!

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ST

Saseekumar T. Google 2 years ago

Rating

Excellent!

Friendly staff and timely appointments impress

I recently switched to this GP surgery, and I'm thrilled with my decision. The staff are incredibly welcoming and approachable. I've been impressed by their punctuality, as I've never had to wait long for my scheduled appointments. It's refreshing to find a medical practice that values both patient care and efficiency. This positive experience has reinforced my choice to make the change, and I'm looking forward to continuing my healthcare journey with them.

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RP

Ragul P. Google 2 years ago

Rating

Excellent!

Excellent dental care from Dr Ravi and team

I appreciate Dr. Ravi and his colleagues for their exceptional assistance. I wouldn't hesitate to suggest their services to others seeking similar care.

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LB

Larissa B. Google 2 years ago

Rating

Bad!

Rude receptionist denies pregnant patient care

As a 35-week pregnant woman, I was in the process of transferring to a new GP. After submitting an online registration form, I received no response. Concerned, I decided to call the practice directly. To my dismay, I encountered an incredibly discourteous receptionist who bluntly informed me they weren't accepting new patients. What's particularly frustrating is that had I not taken the initiative to call, I would have remained unaware of my registration's rejection, as the online form had initially confirmed my submission. The entire experience was utterly disappointing and reflects poorly on their communication and patient care standards.

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KK

Kavitha K. Google 2 years ago

Rating

Excellent!

Positive experience with Dr Ravi and clinic staff

I had a fantastic experience with the clinic. The appointment scheduling process was incredibly efficient, and I was able to secure a timely slot without any hassle. Upon arrival, I was greeted by a warm and welcoming staff who made me feel at ease. Dr. Ravi, in particular, stood out with his extensive expertise and professional demeanor. His wealth of experience was evident throughout the consultation, instilling confidence in the care provided. Overall, I was thoroughly impressed by the seamless service and the high level of competence demonstrated by the entire team.

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MH

Matchela H. Google 2 years ago

Rating

Excellent!

Exceptional care and accessibility at Poolo's

Recently, I had yet another outstanding encounter with Dr. Ravi at Poolo's Surgery, situated within Rush Green Medical Center. From the moment of my initial face-to-face consultation, arranging appointments has been effortless, and Dr. Ravi's meticulous approach to follow-ups has consistently amazed me. My most recent interaction involved a telephone consultation, and I was pleasantly astonished to find that reaching Dr. Ravi was just as straightforward as meeting him in person. He genuinely puts his patients first, ensuring that care is both accessible and swift. I feel fortunate to be affiliated with this GP surgery and would wholeheartedly endorse Dr. Ravi to anyone in search of a committed and compassionate physician.

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TY

Thinesh Y. Google 2 years ago

Rating

Excellent!

Exceptional care from Dr Ravi: Quick and kind

I recently had an exceptional visit with Dr. Ravi, and I'm compelled to share my experience. From the moment I reached out this morning, I was impressed by the swift response - within just two hours, I found myself in the clinic. Dr. Ravi's expertise was evident throughout our consultation, but what truly stood out was their compassionate approach and attentive listening. The doctor's ability to make me feel heard and understood was remarkable. Their kindness and patience in addressing my concerns left a lasting impression. I'm thoroughly appreciative of the prompt service and the high-quality care I received. This visit has certainly set a new standard for what I expect from healthcare professionals. I'm filled with gratitude for Dr. Ravi and the entire team for their outstanding service.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 01708 728261
  • Rush Green Medical Centre 261 Dagenham Road Romford Essex RM7 0XR

Rush Green Medical Centre (Dr Poolo & Dr Vinoth)

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Patient Experience Summary

Feedback across the file reveals predominantly positive experiences with appointment booking, accessibility, and clinical care. Patients consistently report efficient appointment scheduling, responsive communication when contacting the practice, and welcoming reception experiences. Clinical consultations are characterised by attentive listening, professional expertise, and compassionate approaches that instil confidence in the service. Continuity of care is noted as a strength, with patients appreciating straightforward access to follow-up appointments and telephone consultations.

However, some negative experiences emerge around registration and reception interactions. One patient reported discourteous treatment during the registration process and lack of communication regarding application status. Additionally, concerns have been raised regarding insufficient support for specific patient requests, with staff reportedly providing no assistance in certain circumstances.

Overall, the practice demonstrates strong performance in clinical care quality, appointment efficiency, and accessibility. Areas for improvement centre on consistency in reception experience and ensuring comprehensive support for patient requests, particularly those requiring coordination across services.

Appointment

81.29 %
Great

Reception

72.86 %
Great

Cleanliness

75.00 %
Great

Care

86.43 %
Excellent

Respect

84.57 %
Great

Seen on time

83.71 %
Great
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