Rush Green Medical Centre (Dr Sanomi & Dr Olajide)

Inconsistent care mars medical experience

Somewhat inconsistent encounter. Although certain medical professionals demonstrate high competence, the overall quality of care lacks uniformity. A specific physician repeatedly neglected critical referral processes and medication management. Additionally, a front desk employee responded with remarkable insensitivity when addressing a legitimate health-related inquiry, causing significant emotional distress. The facility urgently requires substantial enhancements in both patient communication protocols and safety standards.

Efficient Support for Prescription Management

The Practice Manager and the administrative team are consistently available to assist me with my mother's prescriptions. Their efficiency and support are truly commendable, and I am very grateful for it.

Female Health Concerns: Doctor Trust and Gender Bias

I am giving this a rating of three stars primarily due to the dedication shown by the hardworking doctors, nurses, and reception staff. However, I feel compelled to express my disappointment regarding my experience with one particular male doctor who is quite recognized at this clinic. I requested a specific hormonal pill because I had previously encountered issues with other medications. Having been on the same pill for several years without any problems, I felt confident in making this request. The doctor informed me that he does not determine which medication I will receive; that responsibility lies with the pharmacist. When I approached the pharmacist about it, unfortunately, they provided me with the very pill that had caused significant mental and physical distress in the past—a medication that I explicitly asked to avoid. I trust my pharmacist completely; they reiterated that it is indeed necessary for a doctor to prescribe exact medications rather than leaving it up to their discretion alone. It feels as though this particular doctor dismissed my concerns simply to cut costs for NHS expenditures. During our conversation, when I mentioned traveling to Asia for an extended period soon and needing alternative medication—one known for its adverse effects on me—I ended up feeling deeply depressed and sick every day over those two months while taking it. In an ironic twist of fate, just two months earlier this same physician suggested that neither my PCOS nor recent gallbladder surgery were responsible for my weight gain but instead accused me of being greedy due to overeating. Anyone who knows me understands how health-conscious I've always been; if only he had taken time to review my medical history or considered my struggles with both eating disorders and depression—perhaps his statements would have reflected greater awareness? For female patients seeking care in similar situations: please consider requesting either a female physician or one young male practitioner known for genuinely listening! On another note worth mentioning—the reason I'm alive today can be attributed directly to a female doctor at this practice who identified complications during my mother's pregnancy which her regular male physician neglected entirely. There is undoubtedly more work required concerning women's health care!

Rude Receptionists Tarnish Patient Experience

The receptionists were exceptionally impolite, reflecting poorly on the organization. I have decided not to return because it seems that they lack genuine concern for both their patients and the unique circumstances each individual faces.

Transformed: From Emotional Wreck To Recovery Journey

I found myself in a deeply distressed state, to the point where my brother believed I might require hospitalization. However, three weeks later, I've managed to regain my stability and am making significant progress. Although there’s still some way to go in my recovery, Dr. Healy has played an enormous role in helping me heal and improve myself throughout this process. This practice truly is exceptional.

excellent run practice credit to management team staff

Always polite caring keen to go extra mile professional

Exceptional healthcare with caring and efficient staff

I've been a patient at this medical practice for an extended period, and the staff consistently impresses me. The receptionists are consistently courteous, friendly, and exceptionally accommodating, always willing to go the extra mile to assist patients. When I call about prescriptions, the practice manager is equally delightful and competent, quickly understanding my needs with remarkable efficiency. Additionally, the doctors and nursing staff are outstanding - I couldn't imagine finding a better healthcare team.

Compassionate care transforms challenging medical visit

Typically, I'm critical of this general practice, but on this particular visit, I was thoroughly impressed by the receptionist Kerry. After I explained my brother's learning disability, she demonstrated exceptional understanding of his challenges with medical appointments, particularly his anxiety stemming from autism and unfamiliar environments. Kerry effectively communicated my brother's situation to Dr Remi, who subsequently treated him with remarkable compassion and sensitivity. Her professional approach was further highlighted when she unexpectedly used sign language to communicate with my brother, which genuinely surprised me. In my opinion, Kerry would be a far superior replacement for Mary, the morning receptionist who is notoriously unpleasant and consistently disrespectful to patients at this clinic.

Chronic Appointment Delays Frustrate Patient

Consistently delayed in receiving attention.

Lifesaving Care When Heart Attack Struck Unexpectedly

I am extremely thankful to the doctors, nurses, and all personnel at Rush Green Medical Centre. I visited them for a check-up regarding my angina. During that appointment, I unfortunately experienced a heart attack. Fortunately, this occurred while I was already in the presence of medical staff. The physician who was attending to me responded with remarkable speed as the situation unfolded; without any delay, he called for an ambulance. The response from the ambulance team was impressively swift. Therefore, once more, I want to express my gratitude to everyone at the clinic for their care and support on that day. Thank you immensely for your assistance during such a critical time.

Trusted healthcare with compassionate and reliable service

Throughout my two-decade-long relationship with this medical practice, I've consistently experienced exceptional service. The practice manager, doctors, and reception staff demonstrate remarkable empathy and responsiveness, addressing any concerns I bring to them with professionalism and promptness. I have complete confidence in their care and expertise.

Appointment Confusion Leads to Frustrating Medical Experience

I felt quite let down by the service at this practice during my visit today as a new patient for a routine checkup with the nurse. When I scheduled my appointment, the nurse informed me that it was set for 10:20. I arrived early, at 10:15, only to be met by the receptionist (a woman wearing glasses) who insisted that I was late and that my appointment had actually been at 10:10. Despite showing her the confirmation text indicating the time of 10:20, she continued to assert that I had missed my appointment and would need to wait. After sitting for an hour past my scheduled time without being called in, I decided to leave due to inadequate service and rudeness from the receptionist.

Improved Surgery Experience: Exceptional Staff and Service

I have been associated with this medical practice since 2018, and I must say there have been significant enhancements over the past few years. Each time I reach out at 8:30 AM, there is always an opening for either a phone consultation or an in-person visit. The physicians are skilled, the nurses are exceptional, and the reception staff is quite accommodating. There’s a woman named Mary who consistently helps us find solutions to our needs. Just last Friday, I had a wonderful interaction with the practice manager who was able to arrange a last-minute appointment for my daughter's ear discomfort right before the weekend. I'm truly grateful for this assistance.

Professional Medical Service with Security Suggestion

Havering offers top-notch medical services with a team of highly professional staff. While there may be instances of impolite patients, I recommend employing security measures to remove them, allowing the staff to operate in a more serene environment.

Loyal Patient Praises 30 Years of Exceptional Care

Exceptional service has been a hallmark of this practice for the past three decades. Throughout my time here, I have consistently received the highest levels of respect, dignity, and professionalism. The practice manager is incredibly accommodating and always ready to lend support; her caring nature shines through. Each physician I've consulted has also played a crucial role in my care during what has undoubtedly been a challenging few years. I can genuinely say that their assistance was invaluable to me during this period. I feel fortunate to be part of such an outstanding practice with a remarkable team comprising management, doctors, and administrative personnel. My heartfelt gratitude goes out to all of you!

Judging Doctors by Their Appearance Misses the Point

Medical professionals adorned with heavy makeup, long eyelashes, and lip color create an unsettling atmosphere for me. Their appearance suggests a lack of seriousness and professionalism. Moreover, their styled look gives me the impression they might be engaging in inappropriate relationships with male patients. Such presentation strikes me as highly inappropriate for a healthcare setting.