Rydings Hall Surgery

Switched surgeries due to poor patient care

I decided to leave this practice due to concerns about the level of patient care provided. The surgery I moved to has proven to be significantly more satisfactory.

Quick appointment with minimal waiting time

Quick and efficient visit with no issues.

Couldn't get through on the phone

Absolutely disappointing experience

Long-term patient with no complaints here

I have been a patient at this practice for a considerable time and have consistently had a positive experience throughout my time there.

Appointment with nurse instead of doctor requested

Poor service at this practice. My partner attended an appointment but did not see the clinician expected and felt unable to discuss their health concerns adequately. They subsequently required hospital admission the same day for a serious medical condition. This experience has left me with significant concerns about the quality of care provided here. I would be cautious about recommending this practice to others seeking reliable medical support.

Felt listened to and well supported

The healthcare professional I saw demonstrated excellent understanding and was very helpful. I would highly recommend this practice to anyone seeking medical assistance.

New practice listens and takes time

I made the decision to switch practices approximately seven months ago, and it has proven to be an excellent choice. After being with my previous surgery for two decades, I have found my current practice to be outstanding and truly commendable.

Impossible to book despite capable doctors

Securing an appointment at this practice feels extremely challenging. The telephone lines are consistently busy from opening time, and by mid-morning all available slots for that day are typically filled. The practice does not appear to offer advance booking beyond one day ahead. While the clinical staff are excellent and provide thorough care, the appointment booking system and reception procedures create significant barriers that undermine access to their services.

Receptionist didn't notice I'd arrived

I was unaware that they were resting at the time.

Quick phone booking, thorough video consultation

Called in early and received a video consultation appointment. The clinician was exceptionally thorough and communicated very effectively throughout the appointment. Much appreciated.

Receptionist helped us get quick phone advice

A family member contacted the surgery seeking guidance regarding a relative who was unwell, and the reception staff demonstrated exceptional helpfulness and empathy. They indicated that a clinician would reach out to discuss the situation. Within thirty minutes, the clinician called back and showed genuine understanding, engaging with the caller by asking appropriate questions to assess the situation. It is naturally distressing when loved ones experience health concerns, and the team's advice and thoughtful approach were greatly appreciated. The service provided was of excellent quality, with staff displaying politeness and helpfulness throughout. The clinician who provided the telephone consultation demonstrated particular care and understanding, showing genuine concern for the patient's wellbeing and displaying the qualities of a skilled healthcare professional.

Staff doing their best despite system constraints

The practice makes genuine efforts to assist patients within their capacity. It's important to remember that staff members are people, not machines, so approaching them with courtesy is appreciated. The constraints they operate under are not of their own making.

Impossible to book appointments without repeated calling

I would not recommend registering with this surgery if you require prompt appointment availability. The booking system appears challenging, as same-day appointments obtained through morning calls at opening time involve repeated attempts to reach the practice, with availability typically exhausted within minutes of opening. Those unable to call at this specific time may face extended waiting periods of several weeks for routine appointments. Administrative services also appear to operate slowly. Requests for documentation incur a fee and involve substantial waiting periods that may not align with urgent needs. There are alternative practices in the local area that may better suit your requirements.

Removed from practice over missed appointments without notice

I have been managing a long-term health condition, but was removed from the practice list after missing a couple of appointments. There was a communication issue regarding cancellation, and I was left without medication or a healthcare provider. The staff were unhelpful and initially refused to provide emergency medication until my support worker intervened on my behalf.

Hold music made the wait worthwhile

Excellent telephone system with fantastic background music! It's always enjoyable to contact this practice.

Long wait but most staff were helpful

Most of the medical professionals at this practice are excellent, however I would recommend avoiding one particular clinician. During my visit, I found the consultation to be dismissive and lacking in professionalism. The experience fell short of the standard of care I would have expected.

Impossible to book appointments when needed

It is extremely difficult to obtain an appointment at this practice, which significantly hampers the ability to address health concerns promptly and raises serious concerns about patient safety.

Long waits and difficult access to doctor appointments

When experiencing illness or health concerns, contacting this practice for medical attention may prove challenging. Attempting to schedule an appointment typically results in extended waiting periods of several weeks, after which consultations may be conducted by alternative clinical staff rather than a doctor. Subsequent treatment pathways can involve further delays extending several months or longer. Patients with entitlements to priority care report feeling their status is not appropriately recognised or prioritised. Access to second opinions on medical matters has been described as difficult to obtain, and the ability to see a doctor directly appears limited, which may affect access to further treatment options that patients believe they are entitled to receive. When formal complaints have been raised regarding practice treatment, patients report receiving responses they perceive as unsatisfactory, with concerns appearing to remain unresolved through official NHS channels. The author of this review is a registered patient at this practice with specific healthcare entitlements due to military service and associated health conditions. Following a significant hospital admission and serious health event, the author reports ongoing health difficulties and feels that adequate support and follow-up care from both the practice and wider NHS services has not been forthcoming during the subsequent period of recovery. The author states this feedback is provided as a genuine account of their personal experience.

Reception made me feel uncomfortable about privacy

When attempting to book an appointment with a nursing service, the reception staff made me feel as though I was at fault for not wanting to disclose the specific reason for my visit beyond mentioning it was for a routine medical procedure. I found this approach concerning, particularly when they suggested I was being discourteous. I believed I had the right to maintain privacy regarding my healthcare matters. I was disappointed by this experience.

Practice failed to communicate report viewing requirement

My employer requested a medical report. The practice informed my employer that they had notified me of a requirement to attend the practice to review the report before it could be released. However, I was not made aware of this requirement. This miscommunication led my employer to believe I was not cooperating as expected and was being untrustworthy. This situation has created concerns about potential consequences for my employment. When the practice called and I returned their call, they did not mention the report during our conversation. Despite my attending the practice on three separate occasions in the weeks that followed, this matter was not brought up again. No further contact was made to inform me of what was needed. I found this experience deeply frustrating and have decided to register with a different practice.