Sacriston Medical Centre

Same day appointment when I called

The surgery is excellent and deserves top marks. I called in the morning and was able to get an appointment that very same day.

Pharmacy queue took far too long

The pharmacy service took considerably longer than expected.

Reception struggled to locate urgent medication discharge

I have been trying to get assistance for three days. The email service that was offered provided only standard responses and I was unable to locate an urgent medication discharge document. The paperwork appeared to be delayed in processing after I made a direct call to the hospital, and it took another call from reception the following day to progress matters further. A district nurse attempted to assist as she had access to information from the same system as the hospital, but I was subsequently informed that orders need to be placed several days in advance. This seems problematic, particularly given that incorrect medication was initially prescribed, which I fortunately identified before taking it.

Quick and easy appointment booking process

The visit was straightforward and efficient.

Quick and easy appointment booking process

The experience has consistently been straightforward and efficient.

Receptionists went above and beyond helping

I live out of area but have been attempting to resolve a matter as a relative of one of the patients. I must commend all the reception staff I have encountered, as they have been wonderful and genuinely supportive rather than dismissing my enquiries. Today I experienced a lengthy wait on the phone, which was naturally frustrating, however the staff member I spoke with provided exceptional assistance. She truly went the extra mile, listened carefully to my concerns and ensured she fully grasped the situation. What we are trying to address is not straightforward as it involves documentation connected to local council matters, so as you can imagine it becomes quite complicated. The staff member provided me with contact details and information about other services that could potentially assist. She also submitted a request to the clinical team, though she was transparent that she couldn't guarantee they would be able to help given the complexity of the situation. Despite this uncertainty, she proceeded with the request and has taken all necessary details, promising to update us once there is a response. She was transparent about timescales, explaining that whilst this is important to us, the clinical team manages other priorities, which I completely understand. I genuinely believe this represents outstanding reception work and I wish all staff in my local area demonstrated this level of care! The other staff member I spoke with previously has also been tremendously helpful, working through all available options with me, which I genuinely appreciate. They made a genuine effort to assist rather than simply trying to end the call. Thank you for providing a professional, warm, friendly and knowledgeable service 👍

Friendly staff made me feel at ease

I called this morning to request a same-day appointment, and the receptionist was delightful. I had initially asked to see a female clinician, but only male practitioners were available that day, which was acceptable. The GP I saw was wonderful, very supportive and thoughtful. There was also another female clinician present during the consultation who was equally helpful. I felt comfortable and reassured with both practitioners. The entire team consistently demonstrates friendliness and a genuine willingness to assist.

Reception staff made booking straightforward and easy

The clinician demonstrated professionalism and exceptional ability in patient assessment and interpersonal skills. I am satisfied with the overall service provided at the practice; the reception team consistently demonstrated helpfulness and competence in their role, which added to the positive experience. The service met expectations throughout, and a follow-up appointment for blood tests arranged shortly afterwards proceeded without any complications.

Pharmacist took time to explain test results

Had my yearly review with a member of the pharmacy team. They were excellent, providing a thorough explanation of my recent test results, and arranged for me to have additional tests. Following our initial conversation, they consulted with the GP and called me back to share their feedback. A pleasant, approachable and well-organised professional who is a real asset to the practice.

Couldn't get an appointment that suited work

Completely inadequate. There appears to be a lack of coordination between different parts of the service. Additionally, obtaining an appointment is extremely difficult if you have work commitments. Deeply disappointing.

Long waits for routine appointments here

The practice offers a good selection of facilities. The clinical staff are very competent and the reception team are excellent. The main drawback is the lengthy waiting time to secure a routine appointment.

Friendly staff made the screening process smooth

I attended this location for a screening test. The staff member who assisted me was exceptionally friendly and helpful. They ensured that everything was completed efficiently during my visit. I appreciated their cooperation and support throughout the appointment.

Reception staff made the difference here

The receptionist at Sacriston Medical Centre consistently demonstrates patience and helpfulness, proving to be a valuable asset to the practice. Their approach to their role is exemplary, with a commitment to handling tasks thoroughly and professionally. The practice benefits from having staff members with such a positive attitude and dedication to their work. Strong team performance often reflects the quality of individuals within it, and this member of staff clearly contributes significantly to the overall functioning of the practice.

Staff helped sort out my medical problems

Over the recent period, I have experienced several health concerns, and I want to express my gratitude to the team for their excellent assistance in helping to address these matters. Thank you for the help and support you have provided.

Friendly staff made me feel welcome

Excellent practice with outstanding service standards. The team consistently demonstrates friendliness and helpfulness at every visit.

Friendly staff made me feel welcome

Consistently demonstrated helpfulness and a friendly demeanor.

Receptionist went the extra mile for us

Had to ring up after an issue with a prescription. The receptionist who answered was lovely and gentle and worked her hardest to help us sort it out. Really nice experience, can't thank them enough.

Reception refused to listen to call recording

Absolutely shocking. I have been experiencing significant pain for an extended period. Finally secured an appointment for injections to both joints, yet the booking only covers one. The practice refuses to review the call recording where I clearly stated both joints required treatment and this was acknowledged. The reception staff member provided what I felt was extremely poor customer service.

Couldn't get same day appointment after trying

Unable to secure an appointment on the day needed despite multiple attempts over a couple of days. The availability of appointments appears extremely limited, making it challenging to access clinical staff. Due to these difficulties, I have decided to pursue private healthcare instead.

Welcoming staff made me feel valued

The team members are incredibly welcoming and supportive, from the front desk through to all clinical staff. The practice operates with a high degree of professionalism throughout.