Sacriston Medical Centre

Difficult to reach and last-minute appointment changes

Unable to reach the practice by telephone, and appointments scheduled to see a clinician in person are frequently changed to telephone consultations at short notice without adequate consideration for patients' circumstances.

Quick appointment when I needed one

I required assistance and the practice was able to see me straight away.

Helpful staff who really listen and care

I cannot fault them in any way. The entire team consistently demonstrates helpfulness and warmth. They make genuine efforts to support patients with care, courtesy and compassion. Truly excellent service. Much appreciated x

Clean modern surgery with professional staff

Excellent hygienic contemporary surroundings with courteous and professional team members. The range of practitioners available helped create a reassuring atmosphere, and the subsequent care and support provided were of the highest standard.

Quick and efficient flu jab appointment

My husband and I attended this morning for our flu vaccinations and wanted to express how efficiently the appointment was managed. We were seen and completed well ahead of our scheduled time. The entire team deserves recognition for the excellent service provided during these challenging circumstances. Thank you.

Receptionist was dismissive and hard to understand

The receptionist at the front desk was difficult to communicate with and came across as unwelcoming. Obtaining the right medication, updating prescriptions, and receiving assistance proved to be challenging. Scheduling an appointment was particularly problematic.

Clean facility with approachable staff

Outstanding medical practice with a welcoming and friendly team throughout. The premises are well-maintained and hygienic, featuring convenient parking facilities at the back of the building.

Front desk staff weren't helpful with requests

The reception team can be quite dismissive, and seeking their assistance with any matter proves challenging due to their lack of willingness to help.

Promised callback never arrived

I called yesterday requesting an urgent appointment. I was informed that a clinician would contact me to follow up. I remained available throughout the day anticipating the callback, which unfortunately did not materialise. This is the second occasion this has occurred. I am providing three stars as the care I receive when I am able to be seen is satisfactory.

Long waits with no updates given

Don't anticipate being seen at your scheduled appointment time or anywhere near it. Don't expect any communication or consideration when you've been waiting significantly longer than your booked slot. Quite disappointing.

Reception staff could be friendlier here

I have significant anxiety and prefer to see a particular clinician who is excellent and clearly demonstrates genuine care. There are a couple of reception staff members who can come across as rather curt and dismissive, but aside from that it's a wonderful practice. The nursing staff are also lovely and show real compassion. It's unfortunate that the time constraints imposed on nursing appointments are so tight compared to doctor appointments, which inevitably creates pressure on the team. We're people, not items to be processed quickly, so I'm grateful to those staff members who make the effort to go above and beyond to help.

Easy to book appointments online or by phone

Outstanding care throughout my time as a patient, having attended since childhood across multiple locations. The service here is exceptional and having experienced other medical practices, I can confidently say this one stands out as superior. Appointments are readily available whether needed in person or via telephone, and whilst you may not always see your preferred clinician, this is a minor consideration given the option to book online and select your chosen healthcare professional. The ability to manage repeat prescriptions through the system is also very convenient. Every member of the team demonstrates genuine warmth and friendliness. Over the past five years, particularly following a significant health challenge, I can genuinely say the practice has provided outstanding support and care.

Helpful receptionists made booking straightforward

I have been a patient at this surgery for several years now and have had a positive experience throughout. The support provided for my ongoing health condition has been excellent and stands out as the best I have received. The reception team members are consistently helpful and make genuine efforts to assist patients. I have always been able to secure an appointment when needed without being turned away or asked to return at another time.

Easy to book appointments when needed

I consistently manage to secure appointments whenever required, and the service maintains a high level of professionalism throughout.

Friendly staff made me feel welcome

The team here are welcoming, the setting is pleasant, and the standard of care provided is excellent.

Friendly staff and quick emergency appointments

The team members are friendly and the practice runs smoothly. Appointment availability is reasonable, and I've been able to access urgent care when needed without difficulty, with quick turnaround times. The digital prescription service works well and medications are typically ready for collection within a few days at the affiliated pharmacy. Overall, a positive experience.

Decent care but distracting waiting room video

The practice has some competent clinicians, though I found the video playing in the waiting area rather irritating.