Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice, characterised by courteous communication, compassionate care, and responsive staff. Patients consistently praise the booking experience, noting efficient appointment scheduling and welcoming reception interactions. Medical professionals demonstrate attentive listening and provide clear explanations during consultations, contributing to patient confidence in the service. Continuity of care is evident, with long-standing patients appreciating consistent support and professional guidance.

However, some concerns emerge regarding appointment delays and waiting times, with patients reporting instances where scheduled appointments ran significantly behind schedule. A minority of reviews highlight reception staff unprofessionalism and dismissive care approaches in specific cases, including registration process issues and perceived lack of patient follow-up. One patient described a particularly challenging experience involving registration delays and reception staff conduct during a medical emergency.

Overall, the practice demonstrates strong commitment to patient care through supportive team interactions and professional service delivery. While the majority of feedback is positive, addressing appointment punctuality and ensuring consistent reception standards across all interactions would further enhance the patient experience.

Appointment

75.89 %
Great

Reception

79.32 %
Great

Cleanliness

75.00 %
Great

Care

84.67 %
Great

Respect

81.23 %
Great

Seen on time

72.15 %
Great

Filter

A

Anonymouse 7 days ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great improvement.

In my opinion Dr Singh, joining our GP team has improved patient care., we get the best care at the moment and patients are listen to and best advice given with patients carried along to get best treatment when they need them.

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RR

Reza R. Google 9 months ago

Rating

Excellent!

Exceptional care from a compassionate doctor

I received outstanding assistance and care from this medical practice. Dr. Singh is a truly remarkable physician who is compassionate and provides excellent professional guidance. I wholeheartedly endorse this doctor and would strongly recommend their services.

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BT

Bhargav T. Google 9 months ago

Rating

Excellent!

Thrilled with the amazing service so far

I just signed up and I'm absolutely thrilled with the service! 😊😊

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KO

Kosma O. Google 9 months ago

Rating

Excellent!

Exceptional medical care with compassionate staff

The medical procedure suits my needs perfectly, with the personnel being exceptionally supportive and welcoming. I cannot emphasize enough how much I endorse this service.

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NK

Nagin K. Google 9 months ago

Rating

Excellent!

Exceptional medical care with friendly and helpful staff

Exceptional medical procedure with a highly competent and supportive team. The receptionist at the front desk was particularly instrumental in assisting me to schedule my blood test. I am thoroughly satisfied with the overall quality of care and service received.

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JD

Jaspreet D. Google 9 months ago

Rating

Excellent!

Fantastic healthcare with caring professionals at salisbury

The medical professionals at Salisbury Avenue Surgery are truly remarkable! The front desk personnel are welcoming, competent, and consistently ready to assist with booking or addressing any questions. The physicians are meticulous, empathetic, and dedicate ample time to attentively listen and articulate details comprehensively. Consultations run on schedule, and the treatment feels individualized. I wholeheartedly endorse this clinic for their exceptional care and commitment to patient service.

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C&

Coco &. Google 9 months ago

Rating

Excellent!

Great service and support for diabetes management

I had previously failed to attend my scheduled visit, but the general practitioner went above and beyond by personally reaching out to ensure I didn't miss this appointment. My consultation was with Nurse Sharon, who was exceptionally helpful. She provided comprehensive guidance on managing my Diabetes and offered detailed dietary advice. Based on this experience, I wholeheartedly endorse joining this medical practice.

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AA

Ali A. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Singh demonstrates true compassion for those under his care. During every consultation, I've consistently felt completely reassured and confident in his medical expertise. He consistently exceeds expectations in providing exceptional patient care.

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MA

Mohammad A. Google 9 months ago

Rating

Excellent!

Welcoming and supportive medical care experience

On my initial visit to the medical practice on 05-August-2025 for registration, both my wife and I were greeted by incredibly welcoming and supportive staff members. My subsequent appointment on 18-August-2025 was equally impressive, with outstanding service from the front desk personnel. In particular, the nurse Mrs. ADOPHY, Angela, whom I encountered at 5:54 PM, was exceptionally kind and attentive. She provided a compassionate environment where I felt comfortable sharing comprehensive details about my health condition. Angela listened intently and meticulously documented everything I shared. When leaving the facility, I again interacted with the front office team, who demonstrated remarkable helpfulness and professionalism. I am optimistic about future interactions and confident that this medical practice will continue delivering exceptional patient care and maintaining their high standards of service.

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SS

Shinda S. Google 9 months ago

Rating

Excellent!

Friendly staff made my healthcare experience smooth

I've been a patient at this medical practice for quite a while now. The staff consistently demonstrates exceptional helpfulness and kindness. Specifically, Kinner was instrumental in assisting me with scheduling my blood test appointment and guiding me through setting up the NHS app.

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SS

Singh S. Google 9 months ago

Rating

Excellent!

Great service at medical center today

The personnel were incredibly supportive and assisted me in scheduling my blood test without any hassle. They consistently demonstrate remarkable kindness and generosity.

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IS

Ionela S. Google 9 months ago

Rating

Excellent!

Exceptional care and kindness at this gp surgery

I'm thrilled to share my experience with this medical practice. I consistently feel well-cared for here, and the treatment is always exceptional. Dr. Sarah, in particular, is absolutely wonderful - she's incredibly compassionate and warm. The reception staff are equally impressive, responding promptly and providing excellent assistance! I cannot recommend this GP surgery highly enough to everyone. My sincere gratitude for their outstanding service.

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MH

Mohammed H. Google 10 months ago

Rating

Excellent!

Compassionate care with exceptional multilingual support

Salisbury Avenue Surgery stands out as an exceptional medical facility with an outstanding team of staff who are consistently courteous and supportive. Their responsiveness is impressive, with prompt telephone answering and a proactive approach to addressing patient concerns. A special mention goes to Samina, who is truly remarkable. She went above and beyond by communicating with my mother in Bengali, which was incredibly thoughtful given my mother's limited English skills. I wholeheartedly endorse Salisbury Avenue Surgery for anyone seeking a new general practice that prioritizes patient care and communication!

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RP

Rutvik P. Google 10 months ago

Rating

Excellent!

Helpful staff made my registration smooth

I just signed up and found the staff to be highly competent. The representative at the front desk was particularly supportive and offered clear, thorough instructions.

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NY

Nhyiraba Y. Google 10 months ago

Rating

Excellent!

Great medical team with friendly service

The medical team at this clinic is exceptionally courteous and competent, and I'm proud to be a patient here.

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OM

Osman M. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

I've been a patient at this medical practice for quite some time. Dr. David Singh is exceptionally professional and consistently provides accurate advice, and his warm, welcoming smile instantly helps patients feel more at ease, as if their concerns are already halfway addressed. During consultations, he dedicates ample time to thoroughly explaining health conditions, making him undoubtedly the most outstanding general practitioner in the clinic.

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MS

Muqadas S. Google 10 months ago

Rating

Excellent!

Great service and quick appointment scheduling

I just signed up and was impressed by the staff's professionalism. They swiftly assisted me in scheduling my appointment. Continue maintaining this excellent service.

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CP

Chandrakant P. Google 10 months ago

Rating

Excellent!

Excellent surgery with compassionate and professional care

The surgical procedure was excellent, with both medical professionals and administrative personnel demonstrating high-quality service. Dr. Saima, in particular, stands out for her exceptional politeness and professionalism. She consistently goes above and beyond to support and assist patients. Continued success to the entire team.

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CC

Chris C. Google 10 months ago

Rating

Excellent!

Reliable healthcare with caring and helpful staff

I've been a patient at this medical facility for an extended period, and the staff consistently demonstrates excellent service, always being supportive and attentive to patients' needs.

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VA

Vinita A. Google 10 months ago

Rating

Excellent!

Exceptional care and compassion at this medical center

This medical facility stands out as the top choice in the area, with an incredibly competent and supportive team. They consistently demonstrate a genuine commitment to patient care and go above and beyond to assist those seeking treatment.

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Contact Information

Salisbury Avenue Healthcare

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Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice, characterised by courteous communication, compassionate care, and responsive staff. Patients consistently praise the booking experience, noting efficient appointment scheduling and welcoming reception interactions. Medical professionals demonstrate attentive listening and provide clear explanations during consultations, contributing to patient confidence in the service. Continuity of care is evident, with long-standing patients appreciating consistent support and professional guidance.

However, some concerns emerge regarding appointment delays and waiting times, with patients reporting instances where scheduled appointments ran significantly behind schedule. A minority of reviews highlight reception staff unprofessionalism and dismissive care approaches in specific cases, including registration process issues and perceived lack of patient follow-up. One patient described a particularly challenging experience involving registration delays and reception staff conduct during a medical emergency.

Overall, the practice demonstrates strong commitment to patient care through supportive team interactions and professional service delivery. While the majority of feedback is positive, addressing appointment punctuality and ensuring consistent reception standards across all interactions would further enhance the patient experience.

Appointment

75.89 %
Great

Reception

79.32 %
Great

Cleanliness

75.00 %
Great

Care

84.67 %
Great

Respect

81.23 %
Great

Seen on time

72.15 %
Great
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