Patient Experience Summary

Feedback across the file reflects predominantly positive experiences with the practice, particularly regarding reception and clinical staff responsiveness, communication, and compassionate care. Patients consistently report smooth booking experiences, attentive listening during consultations, and professional guidance from healthcare professionals. The reception team receives frequent praise for helpfulness and courtesy, with several patients noting staff went above and beyond to assist with appointment scheduling and NHS app setup.

However, some concerns emerge around specific service gaps. Registration processing delays and occasional appointment punctuality issues have been noted, with patients experiencing waits beyond scheduled times. A small number of reviews highlight inconsistent reception service, including instances of dismissive or unprofessional conduct that negatively impacted vulnerable patients during difficult circumstances. Additionally, one patient expressed frustration with perceived lack of responsiveness to clinical concerns during follow-up visits.

Overall, the practice demonstrates strong commitment to patient care through continuity of service, attentive clinical consultations, and supportive administrative processes. Improvements in appointment timing consistency and reception service uniformity would further enhance the patient experience.

Appointment

76.85 %
Great

Reception

79.30 %
Great

Cleanliness

75.00 %
Great

Care

85.20 %
Excellent

Respect

83.15 %
Great

Seen on time

72.40 %
Great

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VS

Vickey S. Google one year ago

Rating

Excellent!

Exceptional care and compassionate medical team

Thoroughly amazed by the surgical team's expertise and professionalism. The staff, particularly those at the reception, have been incredibly supportive and courteous throughout my experience.

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JS

Jasvinder S. Google one year ago

Rating

Excellent!

Friendly staff and professional care at surgery

The personnel at this medical facility are incredibly supportive, and the healthcare professionals demonstrate attentiveness and maintain a high standard of professionalism during consultations. I am thoroughly satisfied with the overall service provided.

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IR

Inaya R. Google one year ago

Rating

Bad!

Terrible customer service at medical reception desk

The receptionist at the entrance exhibited extremely poor customer service skills. His demeanor was discourteous and completely inappropriate for his role. I was forced to wait uncomfortably while he engaged in a personal conversation with his colleague, completely disregarding my presence. This individual's lack of professionalism is a serious concern, and management should carefully evaluate his suitability for a position that serves as the initial interaction point for patients seeking medical care.

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SS

Sapphire S. Google one year ago

Rating

Excellent!

Friendly service made my day better

The employees were attentive and accommodating

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BS

Balvir S. Google one year ago

Rating

Excellent!

Amazing staff makes healthcare a breeze

I've been a long-standing patient at this medical practice for quite some time. The staff consistently demonstrates exceptional helpfulness and politeness, always assisting me with scheduling and various inquiries. In particular, Shahid, Kinner, and Dea have been incredibly supportive and accommodating. I'm thoroughly satisfied with the level of service I receive.

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AS

Angelie S. Google one year ago

Rating

Excellent!

Fantastic service with friendly and helpful professionals

From the moment you interact with them, the staff radiates warmth and genuine enthusiasm to help. Booking a session is incredibly straightforward and effortless, ensuring a smooth and hassle-free process from start to finish.

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AD

Amadou D. Google one year ago

Rating

Excellent!

Exceptional care from kinner at this practice

I've been a patient at this clinic for quite a while, and the staff consistently demonstrates exceptional service and support. Kinner, in particular, stands out as an incredibly compassionate professional who provides clear, comprehensive answers to all my questions. He truly represents the pinnacle of patient care.

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PA

Pooja A. Google one year ago

Rating

Excellent!

Exceptional care from a compassionate healthcare professional

During my appointment at Salisbury Avenue GP Surgery, I had the pleasure of consulting with Kinnar. He demonstrated exceptional professionalism, offering clear guidance and comprehensive information. I was thoroughly satisfied with the high-quality care and assistance he delivered.

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LL

Luca L. Google one year ago

Rating

Excellent!

Friendly service made my day great

The employees were incredibly friendly and went out of their way to assist me.

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BM

Beatrice M. Google one year ago

Rating

Excellent!

Great service with friendly team members

Exceptionally friendly and responsive employees.

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VL

Vijay L. Google one year ago

Rating

Excellent!

Exceptional surgeon with compassionate and professional care

I had an exceptional surgical experience with top-notch care and support throughout. Dr. Singh is an outstanding professional who consistently demonstrates incredible skill and compassion. His expertise is truly remarkable, and he fully merits all the recognition and commendation he receives. 😁😁😁😁

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OV

Oladimeji V. Google one year ago

Rating

Excellent!

Compassionate doctor with exceptional care and support

Dr. Singh demonstrated exceptional professionalism, providing a comprehensive and compassionate examination. The front desk staff were equally impressive, delivering outstanding service throughout my visit.

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TU

Tarek U. Google one year ago

Rating

Excellent!

Life-changing experience with amazing medical team

Top-notch procedure, incredibly supportive medical team. Absolutely my highest endorsement.

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EI

Edward I. Google one year ago

Rating

Excellent!

Friendly staff and caring doctor made my day

The staff at the reception were incredibly welcoming and supportive during my visit. Dr. Bhangal was extremely attentive and compassionate, taking the time to carefully listen to all of my health concerns.

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RG

Rony G. Google one year ago

Rating

Excellent!

Smooth registration and stellar customer service experience

Signing up was a breeze, and their customer service is absolutely stellar.

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DM

David M. Google one year ago

Rating

Excellent!

Amazing surgery with exceptional care and support

I'm thoroughly satisfied with the medical assistance provided, and I consider this the top surgical procedure in the area. I'll definitely be suggesting this to my acquaintances 😊😊😊

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LS

Lovejot S. Google one year ago

Rating

Excellent!

Amazing care from dr bhangal and team

I want to highlight that this is the top surgical practice in the area. I visited for my consultation with Dr. Bhangal, who is an exceptional physician, carefully addressing all of my medical concerns. The administrative staff is also incredibly supportive and friendly.

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AS

Amandeep S. Google one year ago

Rating

Excellent!

Great surgeon with friendly and professional staff

I visited the surgical clinic for my consultation with Dr. Bhangal and found the scheduling process to be smooth. The doctor demonstrated a high level of professionalism and courtesy. Additionally, the administrative staff was incredibly supportive and friendly 😊😊

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FB

Farhana B. Google one year ago

Rating

Excellent!

Sharan made my nurse appointment smooth and pleasant

I visited for a surgical consultation with Sharan, and she demonstrated exceptional professionalism and courtesy. The administrative staff was equally supportive in managing my appointment scheduling 😃😃

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MW

Muhammad W. Google one year ago

Rating

Excellent!

Fantastic care and support from amazing team

I visited this medical facility today, and the entire team was exceptional, with the reception staff standing out for their outstanding helpfulness and courtesy. They consistently addressed all my questions with professionalism and care. I want to commend them for maintaining such high standards of service and extend my sincere appreciation for their excellent support.

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Contact Information

Salisbury Avenue Healthcare

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Patient Experience Summary

Feedback across the file reflects predominantly positive experiences with the practice, particularly regarding reception and clinical staff responsiveness, communication, and compassionate care. Patients consistently report smooth booking experiences, attentive listening during consultations, and professional guidance from healthcare professionals. The reception team receives frequent praise for helpfulness and courtesy, with several patients noting staff went above and beyond to assist with appointment scheduling and NHS app setup.

However, some concerns emerge around specific service gaps. Registration processing delays and occasional appointment punctuality issues have been noted, with patients experiencing waits beyond scheduled times. A small number of reviews highlight inconsistent reception service, including instances of dismissive or unprofessional conduct that negatively impacted vulnerable patients during difficult circumstances. Additionally, one patient expressed frustration with perceived lack of responsiveness to clinical concerns during follow-up visits.

Overall, the practice demonstrates strong commitment to patient care through continuity of service, attentive clinical consultations, and supportive administrative processes. Improvements in appointment timing consistency and reception service uniformity would further enhance the patient experience.

Appointment

76.85 %
Great

Reception

79.30 %
Great

Cleanliness

75.00 %
Great

Care

85.20 %
Excellent

Respect

83.15 %
Great

Seen on time

72.40 %
Great
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